Jack Burford Chevrolet Inc - Service Center

I was thinking about buying a used Chevy Impala from a co-worker and called Jack Burford's to schedule an inspection of the car. I had never been there before, never purchased anything and it was my first co-worker and called Jack Burford's to schedule an inspection of the car. I had never been there before, never purchased anything and it was my first time calling them. I was planning on using them for service and maintenance if I bought the car. anyway, a male picked up after I was transferred to service dept, I said I wanted to get an inspection of a car I am thinking about buying. He said, We don't really do third party inspections, you would have to buy the car first and then we would inspect it. My jaw drops and even though he couldn't see it, I had a dumbfounded look on my face. What? are you saying? I should buy it first and THEN have it inspected? Doesn't that kind of defeat the whole purpose of an inspection! OK I thought, maybe some miscommunication or the phone reception going in and out or maybe I had a black-out, I don't know..something. So I explained that I wanted to make sure the car was WORTH buying. That it is in good mechanical condition. That the engine or transmission won't fall out in a hundred miles. silence, more silence and finally I said, can I ask why you don't do pre-buy inspections? He stammered, stuttered, mumbled and all I got out of it was "the customers get confused, we haven't done that in about 3-4 years". OMG THE CUSTOMERS GET CONFUSED. Yea, I bet it's the "customers" I mean really c'mon, what is this nonsense? Is it just me? Is this the norm? Wait a minute, maybe he was right. Because I feel confused. And I'm not even a customer. And never will be. I feel Thankful. Dumber for having had the conversation, but Thankful. Got lucky and dodged a bullet on that one. More

the owner and manager of this place are idiots, you would think they know at least something about repairs but they are clueless, clueless about everything expect talking you into signing a paper. The parts think they know at least something about repairs but they are clueless, clueless about everything expect talking you into signing a paper. The parts people here huff or puff anytime you ask for anything or speak a word to them. However they have a good service write Ricky, he’s always on point and polite. Not sure how he had stayed around these uneducated jerks!! But thank you Ricky for always taking care of us! More

Service that sells Ricky and the rest did a great job of taking care of all of the warranty issues and some routine maintenance. Don't mind bring the truck in for servi Ricky and the rest did a great job of taking care of all of the warranty issues and some routine maintenance. Don't mind bring the truck in for service. They alway make me feel special. More