JTL Auto Sales Inc

JTL Auto Sales Inc responded

Congratulations Mr. Pagan on your newly purchased 2002 Acura TL! We are thrilled to hear that you enjoyed working with our team here at JTL Auto! It is really a pleasure to hear back from our clients and know that we are doing a good job! We hope you enjoy your newly purchased used car and see us again in the future! JTL Auto Inc

JTL Auto Sales Inc responded

Thank you for your positive review! We are glad you enjoyed our employees and service. Our team does their best at making sure all the needs of our customers are met. Hope to see you in the near future. JTL Auto Sales

JTL Auto Sales Inc responded

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales

JTL Auto Sales Inc responded

"Thank you for taking the time to leave us a positive review! Our Sales Department strives to do a great job at helping customers get into the car they want, at the right price! We appreciate you taking the time to share your experience! If there is anything else we can help you with don't hesitate to let us know! JTL Auto Sales"

JTL Auto Sales Inc responded

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales

JTL Auto Sales Inc responded

Michelle, thank you for taking the time to leave a review. We are sorry that you are so unhappy. As you stated on March 10, 2016 you purchased this vehicle. It was sold to you with 126,916 miles on the odometer. The first time we heard from you since purchasing this vehicle was when you called to say that the driver side rear brake light was not working and you thought that the struts were rusty. We scheduled an appointment for April 27, 2016. You said absolutely nothing about smelling antifreeze. You had to cancel that appointment due to a conflict with your work schedule. All calls received by the service department are documented along with a subject description, whether an appointment is made or not. Our records show no calls received from you, except for those mentioned in this response. In fact, we next heard from you on May 25, 2016 when you called to reschedule your appointment. That is when you said ‘but I think I have a bigger problem now.’ and that you just noticed a few drops of oil under your vehicle. This was the first mention of any oil or antifreeze problem. Following that, you had your friend or boyfriend looked at it and they did not think it was so bad. We then went ahead and set an appointment for service on June 1, 2016 and not June 3, 2016 as you state in your review. We advised you not to drive the vehicle to be on the safe side, but you said you needed to get some things done. You were then advised to check the oil regularly, since you were going to drive it, and to be aware of the oil gauge. On Friday May 27, 2016 in the early afternoon you called to say you were stuck. We went over options on how we could help you that day, but could not say for sure we could have your vehicle repaired by days’ end and you wanted your vehicle for the weekend. You called your friends, and a friend who was a mechanic and all, gave you their own diagnosis on what was wrong, based on what you told them was happening. The ended up you bringing the vehicle to a mechanic, who we believe you stated was your friend, who had told you it needed a water pump, and that he could do the job for $210.00. We did not leave you stranded at all. We can only do so much. If you would have brought the vehicle to us when you first called that day, perhaps we could have helped. We had a full shop with every lift already utilized. While we try to oblige everyone who needs service immediately, sometimes it just cannot be done. We believe that it certainly is not our fault that this happened when it did. You mention in your review that you were one hundred and eighty miles over your warranty. We will assume that since we never saw your vehicle, that this is correct. If you do not know, with all due respect, New York State Lemon Law does not require vehicles, that are sold with over one hundred thousand miles on the odometer, to have a dealer warranty. JTL Auto Inc. gives a three month or three thousand miles (whichever comes first) warranty to our customers that do purchase vehicles with over one hundred thousand miles covering everything that is stated in the New York State Lemon Law Guidelines for your vehicle. Additionally, extended warranties are available for purchase. We believe we are more than fair with this policy. That being said, we do strive to make all of our customers happy. Please call the service department and make arrangements to present your completed and paid repair bill. Upon review and approval, we will split the quoted $210.00 repair bill with you as a goodwill gesture.

Md responded

I am very happy with their response and offer to pay half of the repair bills

JTL Auto Sales Inc responded

Congratulations on your newly purchased used 2007 PT Cruiser! We are thrilled to hear that you enjoyed working with our team here at JTL Auto! It is really a pleasure to hear back from our clients and know that we are doing a good job! We hope you enjoy your newly purchased used car and see us again in the future! JTL Auto Inc

JTL Auto Sales Inc responded

We appreciate your loyalty to JTL Auto Sales. Our team does an excellent job at taking good care of our customers from the moment they step onto the sales floor, to after they take their newly purchased car home! We glad to hear that you've had a great experience! Contact us if you have any other questions or concerns. We look forward to seeing you again! JTL Auto Sales

JTL Auto Sales Inc responded

Thank you for your positive review! We are glad you enjoyed our employees and service. Our team does their best at making sure all the needs of our customers are met. Hope to see you in the near future. JTL Auto Sales

JTL Auto Sales Inc responded

We appreciate your loyalty to JTL Auto Sales. Our team does an excellent job at taking good care of our customers and we can see that with your overall review. Contact us if you have any other questions or concerns. We look forward to seeing you again! JTL Auto Sales