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JTL Auto Sales Inc

Selden, NY

not yet
rated
381 Reviews

504 Middle Country Rd

Selden, NY

11784

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Showing 381 reviews

August 03, 2017

He does not honor his warranty left behind in and I have to Bought a vehicle with a lot of problems but it back to them and got a lot more problems the mechanics don't know nothing they're very poor Paul the s More

by Plumber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Jones
Aug 17, 2017 -

JTL Auto Sales Inc responded

Mr. Houston, I am sorry that you feel this way, especially since this is the third vehicle you bought from us. Since JTL sells all makes and models, JTL's mechanics work on all makes and models. And yes, you are right, JTL has not seen/worked on many other diesel sprinters, and so my mechanics are not experts on your vehicle. Because of this fact, JTL paid another shop to diagnose and calibrate the DEF system. Your vehicle had stored codes for the level sensor of your DEF system and the vehicle thought it was empty when in fact it was full. Going off these codes JTL replaced the level sensor and had everything recalibrated and the vehicle was running with no codes. I then told you that we believe the vehicle is repaired but you must drive it to ensure completion. Further, when your vehicle failed you had already put about 2,600 miles on it. Also, you bought no extended warranty and knew that you only had a lemon law limited warranty. Under this warranty there is absolutely no coverage of the DEF system, but JTL did and was willing to cover the repairs anyway because you are a good customer of ours and we wanted you to be satisfied. So JTL attempted to fix your truck and thought the part we put in was the correct repair, but I guess there is another problem. JTL would have gladly worked on the vehicle again and would have eventually fixed your vehicle. But, instead of letting JTL work on the vehicle again, you came in accused me of not fixing anything. Further, you wrote JTL a check for part of the repair in the amount of $521.00 and then you put a stop payment on it. You then wanted me to work on your truck again and not pay me anything. I explained to you that I would gladly work on your vehicle but that you must pay JTL the money you already agreed to pay us. I find it a bit hypocritical that you say "the owner is hit-and-run take the money and run", person, when in fact you wrote a check and canceled it, and thus took the money and ran. JTL will still like to assist you in the repair of your vehicle, but you must stand by your word (i.e. check) and pay us what you agreed to pay us before any further repairs will be honored. Lastly, the bank receives all the proper paperwork including the VIN which describes the vehicle. John Jones

August 02, 2017

Great service Eric is the best manager who cares about his customers. Nothing but respect for him. He did a quick fix and made sure my mother and I were not strande More

by Declansmom
Recommend Dealer
Yes
Employees Worked With
Eric DeBono, Carmine Campanello
Oct 24, 2017 -

JTL Auto Sales Inc responded

Thank you for your positive review! We are glad you enjoyed our employees and service. Our team does their best at making sure all the needs of our customers are met. Hope to see you in the near future. JTL Auto Sales

July 31, 2017

Brilliant experience. I would recommend JTL auto sales to anyone that is looking for a used car. I dealt with two of the sales associates. Rich at the Selden location looki More

by Anita B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric DeBono, Edwin Carchi, Brian Tandy, Richard McGuire, Richard Lasala, John Jones
Oct 24, 2017 -

JTL Auto Sales Inc responded

Thank you so much for sharing your experience with JTL Auto Sales. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “ten stars”! Glad to hear you love your newly purchased used vehicle and the team will be thrilled to hear your feedback!

July 22, 2017

Great people This was my first time buying a car and jtl made it so easy and they were so nice and helpful. They were also very honest, and true to their word. I h More

by emmyrgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric DeBono, Jeffrey Cash, Richard McGuire, Richard Lasala, John Jones
Oct 24, 2017 -

JTL Auto Sales Inc responded

We appreciate your loyalty to JTL Auto Sales. Our team does an excellent job at taking good care of our customers. Contact us if you have any questions or concerns. Hope to see you again!

July 20, 2017

Great service I had the best experience at JTL. They worked with me and listened to my needs and wants. I will definitely reccomend this place to people! More

by Aaliyah15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard McGuire, Richard Lasala
Oct 24, 2017 -

JTL Auto Sales Inc responded

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales

July 19, 2017

Sales team is awesome! The sales team at JTL Auto Sales is awesome! They have always gone above and beyond to make sure that we've gotten into the vehicle we wanted! We got More

by Erikswife8816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric DeBono
Oct 24, 2017 -

JTL Auto Sales Inc responded

We appreciate your loyalty to JTL Auto Sales. Our team does an excellent job at taking good care of our customers and we can see that with your overall review. Contact us if you have any other questions or concerns. We look forward to seeing you again! JTL Auto Sales

July 18, 2017

Easy to deal with AJ was easy to work with. Still have a few open items that need to be addressed on the vehicle, but I am confident they will get resolved. Will follow More

by pcpers
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Gazzani
Oct 24, 2017 -

JTL Auto Sales Inc responded

We couldn’t be happier that AJ provided you with a great car buying experience. He is a true asset and we are lucky to have him on the JTL Auto Sales team. Congrats on your newly purchased used vehicle! JTL Auto Sales

July 14, 2017

JTL is an all around GREAT auto dealer!!! Went in to "look" and was not overly optimistic that I would even be able to purchase a vehicle due to lack of a credit history being self employed. More

by Elizabeth04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric DeBono, Carmine Campanello
Oct 24, 2017 -

JTL Auto Sales Inc responded

Congratulations on your newly purchased pre-owned 2009 Chevy Traverse! We are thrilled to hear that you enjoyed working with our team here at JTL Auto! It is really a pleasure to hear back from our clients and know that we are doing a good job! We hope you enjoy your newly purchased pre-owned car and see us again in the future! JTL Auto Inc

July 12, 2017

Great experience. Awesome car. Salesman AJ is terrific. He was looking for a car for me for about a year and when he finally found the right one he called me and I bought it. Financ More

by Cissy102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Gazzani, John Jones
Oct 24, 2017 -

JTL Auto Sales Inc responded

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales

July 11, 2017

friendly and very accommodating Rich was very helpful and accommodating. They all worked with us until we were able to take the car. I would recommend them very highly. He made the More

by demeo150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich( not sure of last name)
Oct 24, 2017 -

JTL Auto Sales Inc responded

Thank you for taking the time to leave us a positive review! Our Sales Department strives to do a great job at helping customers get into the car they want, at the right price! We appreciate you taking the time to share your experience! If there is anything else we can help you with don't hesitate to let us know! JTL Auto Sales

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