JN Chevrolet - Service Center

service was amazing from start to finish and always keeping me update to date on my service needs keeping me update to date on my service needs More

I always have the greatest experience when going to JN Chevrolet service department. The team over there is great in keeping me up to date. Chevrolet service department. The team over there is great in keeping me up to date. More

Service was amazing and always keep me updated on all my service needs. From the start to the end they never fail me. service needs. From the start to the end they never fail me. More

Zero Stars - Extremely Poor Service at JN Chevrolet I had an incredibly disappointing experience with JN Chevrolet that I feel compelled to share. My vehicle was serviced on November 13, 2024, because th had an incredibly disappointing experience with JN Chevrolet that I feel compelled to share. My vehicle was serviced on November 13, 2024, because the fan under the hood was running loudly and continued even after the car was turned off. Additionally, the air conditioning wasn’t functioning. After a diagnostic, I was told the engine coolant temperature sensor was the issue. I paid $845.61 and was assured that the problem was resolved. However, less than a week later, the same issues returned, and I had difficulty starting the car. I brought it back on November 19, 2024, but after three days, I was told they couldn’t find anything wrong and was instructed to pick it up on November 22. To my dismay, the same problems reappeared immediately upon returning home, now with the engine light illuminated. When I tried to address this in November, I was threatened with police involvement and told they would call my military chain of command, yet my vehicle's issues remained unresolved. This treatment was completely unacceptable. On February 28, 2025, I contacted the service center again and encountered rudeness from a female representative who informed me I couldn't receive my invoice without a charge and claimed they had no control over the part I purchased, even if it was defective. This lack of accountability is troubling, especially since I paid for a service that did not resolve the issues. Today, I had to go to another auto shop for the same problem and ended up paying for the repair again. The new dealership confirmed they were addressing the exact issue that JN Chevrolet claimed to have fixed, which was discussed while the JN service representative was on the phone. Overall, my experience at JN Chevrolet has been nothing short of frustrating and unprofessional. I would not recommend this dealership to anyone seeking reliable service. More

fast & friendly, always pleasant, excellent service. alway check to see if I needed any other repairs. alway check to see if I needed any other repairs. More

My salesperson Mike was very friendly and helpful. He held the dash cover that was ordered until I could pick it up. Thanks Mike! He held the dash cover that was ordered until I could pick it up. Thanks Mike! More

The Sales department was fantastic when I bought a brand new Silverado. However, less than 6 days later and 1133 miles, I received the following alerts that came in and stayed on. 1) service ESC, 2) service new Silverado. However, less than 6 days later and 1133 miles, I received the following alerts that came in and stayed on. 1) service ESC, 2) service traction control, 3) check engine light on, and 4) forward collision disabled. I recorded this all on my phone and drove to the dealership at 30 miles an hour as the truck struggled and jerked. Got to the dealership and showed someone the video and alerts were on in the lot. However, by the time the Master Tech looked at it, there were no codes on the scanner and the lights were apparently off. My problem is that I was charged $466 for the Diagnostic Fee because they couldn’t find anything. Was also told I need to bring it in when it is happening, to which I did. So I am not happy with the service at all because it is a Brand New Truck with 1133 miles on it and they actually saw the problem when I brought it in. So, do not recommend this dealership at all. Avoid as they are apparently out to get money and have no pride in the vehicles they sell from the lot. Totally poor customer service!! More