J.W. Truck Sales Inc.

I purchased a Promaster truck from J. W. Truck Sales that I later learned had a recalled transmission. They are not obligated to tell customers about recalls, and they definitely exercise W. Truck Sales that I later learned had a recalled transmission. They are not obligated to tell customers about recalls, and they definitely exercised that option with my purchase. It turns out that ALL the trucks they had available the day I purchased were recalled. Three weeks after I completed the purchase for my business, the transmission failed. I spent 5 months trying to get a replacement, which significantly impacted both my business and my bottom line. I paid for a rental vehicle at significant expense. My sales rep, Roland Johnson, could have cared less when I shared that with him. At the time of sale, he didn’t have a 2nd key available and promised, for over a year, that he would send one to me. If that weren’t shameful enough, I finally had to have an extra key made with multiple team members driving the truck. I sent the invoice to the dealership. That, too, fell on deaf ears. To say there is absolutely no customer service is an understatement. There is no interest in anything at J. W. except their bank deposit on the sale. Please consider my experience when making a purchase at J. W. Truck Sales and don’t leave with anything open on the table if you do. It’s a guarantee they won’t honor it. I have shared feedback with the highest levels of Chrysler, but it’s the buyer who needs to be made aware and understand how they treat a repeat customer. I can only imagine how new customers are treated. Buyer Beware. You have many options for automotive purchases. Find one who is honest. More

Hidden Problems JW Truck Sales did not disclose issues with a truck we purchased. We were able to confirm with other parties that JW was aware of the issue, but decid JW Truck Sales did not disclose issues with a truck we purchased. We were able to confirm with other parties that JW was aware of the issue, but decided not to disclose them. When asked to fix the issues, they refused. When the threat of a lawsuit came up they decided to offer and fix the issues. After weeks of waiting, they finally told us that our truck was ready and everything was fixed. After we picked up the truck, within an hour we discovered that it was not fixed and some of the parts were not even assembled correctly. Members of JW Truck Sales have been less than honest and I would never recommend trusting them. I only wished that I had read an article from a couple in Canada and how they were treated and cheated before I decided to by from them! There are plenty of other honest dealers out there to go to. Do yourself a favor and do not do business with JW! More