J Star Chrysler Dodge Jeep Ram of Anaheim Hills

Professionalism along with transparency Dawn was awesome. She worked expeditiously to get me my beautiful car. I have to give a shout out to Tim too!!!! Thanks She worked expeditiously to get me my beautiful car. I have to give a shout out to Tim too!!!! Thanks More

Worse dealership I've ever dealt with. My car was there LITERALLY for almost 2 months getting its radiator replaced. They didn't even give me a loaner. I went almost 2 months without a car. They used the"i LITERALLY for almost 2 months getting its radiator replaced. They didn't even give me a loaner. I went almost 2 months without a car. They used the"it's because of COVID" excuse, so I actually tried to help and found a place that sells my car's radiator (OEM too). Nope. They wouldn't do it. So I finally pickup the car and on the drive home the check engine light comes on. Yep...had to take it back. They allegedly fixed that issue, but on my way home I now have another alarm telling me "I/C Coolant Level Low." Yep, you guessed it... gotta take it back. I gave them a chance to do the honorable thing and take the car back and give me credit towards another vehicle on their lot. Nope...not willing to do the honorable thing. Luckily, California protects consumers in this situation with Lemon Laws. More

Service here is nothing but average. Even with an appointment it always seems to take a while before someone is available to check you in. This last visit, I dropped my car off right at opening 7:30 appointment it always seems to take a while before someone is available to check you in. This last visit, I dropped my car off right at opening 7:30 am. By 3:30 I still hadn’t heard from them for an update on my car. I ended up calling for an update. They said the car was just about ready just needed to be washed. I picked up at 5:30. The car was ready but never got washed. Picking up is always a process here. I waited at the cashier window for at least 10 minutes. Had multiple people see me and walk right by me without even asking if I needed help. I finally tracked someone down who checked me out and then it took over 10 minutes for them to bring the car around (10 mins sounds petty, but I could see my car parked about 100 ft. Away from where I was standing) More

This is our new spot for Jeep service and all our dealer needs. Cindy went above and beyond for our car and our warranty rights. We decided to transfer our service contract to J Star after discovering that needs. Cindy went above and beyond for our car and our warranty rights. We decided to transfer our service contract to J Star after discovering that our initial Jeep dealer in Santa Monica had been submitting false claims under our car service warranty - charging for mileage service intervals to Mopar without performing the actual service on our Jeep. Cindy at J Star stepped in and worked with Jeep HQ to get my Jeep back in shape and performed missed mileage service on our car. The Jeep now drives soooo much better -the nightmare is over and thank you Cindy!! More

I was not notified by service writer that vehicle was ready. Vehicle was not available for pick up when I arrived . I had to wait approximately 10 minutes. Never received follow up regarding rust issue. ready. Vehicle was not available for pick up when I arrived . I had to wait approximately 10 minutes. Never received follow up regarding rust issue. Service writer said he would notify me but never did. I will try the dealership one more time with a different service writer. This was my first service and oil change. Tire pressure was not checked. Vehicle Pressure alert indicated all tires were not properly inflated. More

Great service with the purchase of a new car. Nice people...nice vibe. Large inventory of many nice cars... New or used. Always looking for a fun new car at J Star. people...nice vibe. Large inventory of many nice cars... New or used. Always looking for a fun new car at J Star. More

Both TIm and Kelvin were very nice and professional. I got a very Low interest rate. I was surprised when Kelvin assisted in driving my car home. Thank you all. I appreciate you all. got a very Low interest rate. I was surprised when Kelvin assisted in driving my car home. Thank you all. I appreciate you all. More

Great service. Very nice people. Easy directions to drive to. Pick up driver was super nice and was a good driver. Overall great place to take your car. to. Pick up driver was super nice and was a good driver. Overall great place to take your car. More

Service was for a recall - I wish they would have called me to tell me my brakes needed to be fixed:( — I would have kept my car there longer to get those done me to tell me my brakes needed to be fixed:( — I would have kept my car there longer to get those done More