J. Pauley Toyota
Fort Smith, AR
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Far too many masks! It was very uncomfortable with all the employees wearing a mask so that you cannot see their face. This makes it very hard to communicate and it feel It was very uncomfortable with all the employees wearing a mask so that you cannot see their face. This makes it very hard to communicate and it feels like this is a political message rather than a medical message. If employees or customers are that afraid of a basic virus they should shelter at home until there is a vaccine that may or may not be forthcoming. More
Always smooth and fast transaction for my complimentary 2-year car maintenance. Hassle-free online appointment. Employees are nice and accommodating with your concerns. Good service overall. 2-year car maintenance. Hassle-free online appointment. Employees are nice and accommodating with your concerns. Good service overall. More
Great service and it was very fast. Friendly, personable service people always use J Pauley Toyota for any issues with my vehicles. Highly recommend them service people always use J Pauley Toyota for any issues with my vehicles. Highly recommend them More
In a word- Disheartening. New Toyota owner in for a In a word- Disheartening. New Toyota owner in for a scheduled appt and waited over an hour to get tires rotated. They were able to squeeze in 11 In a word- Disheartening. New Toyota owner in for a scheduled appt and waited over an hour to get tires rotated. They were able to squeeze in 11 oil changes. Never asked how the new car was???? More
J Pauley was easy to deal with when I bought my Camry. No high pressure at all I have had every oil change and other maintenance done there from the start. I consider their shop to be outstanding. Th high pressure at all I have had every oil change and other maintenance done there from the start. I consider their shop to be outstanding. This is a top tier dealership!!! More
Great, quick and friendly service! Starter went out on my 2011 Toyota Tundra. Same day I called to get estimate, they ordered part and had it installed less than 24 hours later at the price they estimated. 2011 Toyota Tundra. Same day I called to get estimate, they ordered part and had it installed less than 24 hours later at the price they estimated. More
Great customer service, limited wait time, excellent service! Ms Jena has outstanding interpersonal skills! I couldn’t ask for more! Completely satisfied! Go, J Pauley Toyota! service! Ms Jena has outstanding interpersonal skills! I couldn’t ask for more! Completely satisfied! Go, J Pauley Toyota! More
I was taken well care of. They seemed to understand what my problem was. I’m glad to have taken my truck there. And yes my issue was fixed. I’m very happy my problem was. I’m glad to have taken my truck there. And yes my issue was fixed. I’m very happy More
Treated respectfully by all members of the service team. They answer all my questions and go over invoice to show what they’ve done. I recommend this service department. They answer all my questions and go over invoice to show what they’ve done. I recommend this service department. More
Great customer Service! I loved the transparency on the price! I have never deal with a dealership in the past and felt great about my purchase. This was the first time! Thank you! price! I have never deal with a dealership in the past and felt great about my purchase. This was the first time! Thank you! More