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J. Pauley Toyota

Fort Smith, AR

4.1
185 Reviews

6200 S 36th St

Fort Smith, AR

72908

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Showing 185 reviews

July 14, 2020

Far too many masks! It was very uncomfortable with all the employees wearing a mask so that you cannot see their face. This makes it very hard to communicate and it feel More

by Jalistair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna
July 06, 2020

Always smooth and fast transaction for my complimentary 2-year car maintenance. Hassle-free online appointment. Employees are nice and accommodating with your concerns. Good service overall. More

by nikilab
Recommend Dealer
Yes
Employees Worked With
Bill King
July 06, 2020

Great service and it was very fast. Friendly, personable service people always use J Pauley Toyota for any issues with my vehicles. Highly recommend them More

by debe_RN
Recommend Dealer
Yes
Employees Worked With
Unknown
June 12, 2020

In a word- Disheartening. New Toyota owner in for a In a word- Disheartening. New Toyota owner in for a scheduled appt and waited over an hour to get tires rotated. They were able to squeeze in 11 More

by Gnic59
Recommend Dealer
No
Employees Worked With
Service
May 19, 2020

J Pauley was easy to deal with when I bought my Camry. No high pressure at all I have had every oil change and other maintenance done there from the start. I consider their shop to be outstanding. Th More

by bjdnsu
Recommend Dealer
Yes
Employees Worked With
Bill King
May 12, 2020

Great, quick and friendly service! Starter went out on my 2011 Toyota Tundra. Same day I called to get estimate, they ordered part and had it installed less than 24 hours later at the price they estimated. More

by jason.aaron
Recommend Dealer
Yes
Employees Worked With
Jana
May 08, 2020

Great customer service, limited wait time, excellent service! Ms Jena has outstanding interpersonal skills! I couldn’t ask for more! Completely satisfied! Go, J Pauley Toyota! More

by Joseph
Recommend Dealer
Yes
Employees Worked With
Jena
April 15, 2020

I was taken well care of. They seemed to understand what my problem was. I’m glad to have taken my truck there. And yes my issue was fixed. I’m very happy More

by Dannywhisnant380
Recommend Dealer
Yes
Employees Worked With
Not sure
March 30, 2020

Treated respectfully by all members of the service team. They answer all my questions and go over invoice to show what they’ve done. I recommend this service department. More

by Marty G.
Recommend Dealer
Yes
Employees Worked With
Jana, Cole
March 21, 2020

Great customer Service! I loved the transparency on the price! I have never deal with a dealership in the past and felt great about my purchase. This was the first time! Thank you! More

by vmarrufo
Recommend Dealer
Yes
Employees Worked With
Howard Drake
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