J.L. Freed Honda - Service Center

I have never been to a better service department than JL Freed's. It is top notch and a pleasure to go there. At JL Freed's you are meet with a smile and alway in a positive attitude. The service technician Freed's. It is top notch and a pleasure to go there. At JL Freed's you are meet with a smile and alway in a positive attitude. The service technician's are polite and honest. They never try to over sell or pressure you into purchasing something you don't need. When I leave I have a good feeling about my car that's is in top notch condition. Even the other customers in the waiting room rave about the service. Let's face it you buy the car once but service it many times throughout it's life. I made the mistake of purchasing a different brand than Honda and I can say first hand their service is the pitts. PLEASE don't make the mistake I made. I regretted it from the first week I purchased it. I just wish JL Freed expanded to sell other brands than Honda. You are the best. More

Brandon Cassidy is an amazing agent he took care of everything and followed up. Excellent service! everything and followed up. Excellent service! More

Took my HRV in for inspection. I got a call telling me that a transmission leak was found , because they realized at my last service a washer was not put back on . They then tried to sell me new tires,ro that a transmission leak was found , because they realized at my last service a washer was not put back on . They then tried to sell me new tires,rotation, and balance. I told them no. I just had new tires put on a month ago. When I went to pick up my car the true fun began. They lost my car, yes they lost my car. I got to watch them frantically search for my car. It started with one service guy looking then a service rep, then a service manager, then more service guys. After 45 minutes they finally found my car. They never told me why it was so hard to find my car, but I did listen to them whisper that my car was lost. More

This place is xxxxxxxx. I’ve come in twice and both times was left with more damage and parts missing then before! Matt was extremely unhelpful. After going through the car damages with my husband and claimi was left with more damage and parts missing then before! Matt was extremely unhelpful. After going through the car damages with my husband and claiming it will be fixed they did a half xxx job and did not even reattach the mud guard which is now falling off. He claims that the damages were under dirt. What a shocker considering it was more than a week before you took it back to repair it and I had already been down to the beach with it. This place is a scam. Another time I took it in to have my hatchback fixed as it would no longer open. They must’ve gone through a side panel inside the car and never replaced it. I got it back with a big plastic chunk missing out the back and when I called about it they took over a week to get the part and replace that. What happened to the one originally in my car! I can only assume their sales department is just as cruddy as matt the “director” of the service department. More

Not comfortable from the get go I was in a bad accident and immediately wanted my car to be serviced at the body shop at JL freed. They had my car for over a month which then caused I was in a bad accident and immediately wanted my car to be serviced at the body shop at JL freed. They had my car for over a month which then caused my rental car to lapse. It is what it is. I called three weeks in for an update and the guy was kinda rude gave me an attitude “well there’s a lot of damage miss “ sure not problem, I’ve never been in an accident before so I was just looking for an update. I was very uncomfortable with how everything was handled I felt out of the loop and when I asked questions I was met with hostility. More

Car Winshield Chip Service I went in to have my windshield chip fixed and had to wait for 2.5 hours for someone to come when I had made an appointment prior for a 15 minute quic I went in to have my windshield chip fixed and had to wait for 2.5 hours for someone to come when I had made an appointment prior for a 15 minute quick fix. I wish they would’ve had me come back another time when they were better prepared since I had my child with me. A week after the windshield was patched it cracked in the same place. Very frustrating since I have had good experiences prior to this appointment. More

Poor treatment from service center When picking up her car from service my 17 year old daughter was treated poorly. I spoke to 2 people in the service department who did not provide an When picking up her car from service my 17 year old daughter was treated poorly. I spoke to 2 people in the service department who did not provide an acceptable response to the situation. I left a message for the head sales/service manager and never received a return call. More

Express service for my 06 Odyssey My first visit to JL Freed Honda. The staff is very pleasant. Mike was awesome and made me feel very welcome. The Express service is very handy for my My first visit to JL Freed Honda. The staff is very pleasant. Mike was awesome and made me feel very welcome. The Express service is very handy for my schedule as is the location close to work. The work was done flawlessly and my car was handled with care. More