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J.L. Freed Honda - Service Center

Montgomeryville, PA

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783 Reviews

783 Reviews of J.L. Freed Honda - Service Center

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August 08, 2024

Won’t honor AC WARRANTY on civic , THEY TOOK AC apart and now it is blowing white smoke, THEY already fixed AC IN 2020 , NOW THEY WON’ T HONOR IT IN 2024 even though it is under warranty More

by Tjmac131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Beatty
Aug 08, 2024 -

Tjmac131 responded

Yo

Aug 08, 2024 -

Tjmac131 responded

REFUSING TO FIX MY AC I own a 2016 honda civic that has had a bad AC since i bought it, in 2020 , i had to have it fixed under warranty, now in 2024 it is doing the same thing and has two extended warranties on it and the refuse to HONOR THEM BUT THEY WILL FIX IT FOR 2300 dollars plus tax and they charged me 85 dollars to look at it which I was never told before hand, i have been a customer since early 2000’s but never again, JL FREED HONDA DEALERSHIP TRIED TO GET ME FOR 2300 dollars plus tax for something that should be covered, the 2016 civics to the 2021 civics are NOTORIOUS FOR AC PROBLEMS , HONDA IS A RIP OFF AND SOLD ME A LEMON THAT HAS HAD AC PROBLEMS FROM THE START AND NOW REFUSE TO FIX THEM, I will NEVER DEAL WITH HONDA AGAIN, HONDA AND JL FREED DEALERSHIP IS ONLY WORRIED ABOUT MONEY AND NOT HONORING AND EXTENDED WARRANTY, A 10 YEAR EXTENDED WARRANTY BECAUSE TH AC. SYSTEM IS THAT BAD, THANKS FOR TREATING A 20 YEAR CUSTOMER LIKE GARBAGE

March 13, 2024

Disappointed in this dealership. They care more about profits then customers. Honda put the incorrect fluid into my transmission and the now the transmission is having issues. They r More

by pk240523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Noone - GM did not take the time to talk with me unlike other Honda Dealerships , Matthew Beatty
Mar 14, 2024 -

J.L. Freed Honda responded

We are sorry that this has happened to you at another dealership. Had we performed the service and made a mistake we most certainly would take responsibility.

September 17, 2022

I have never been to a better service department than JL Freed's. It is top notch and a pleasure to go there. At JL Freed's you are meet with a smile and alway in a positive attitude. The service technician More

by redgtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Malone, Geoff Smith, Eric Halperin, Matthew Beatty, Nico Shearer, Doug Walter, Thomas Massi, Thomas Regan, PJ Solley, Neil Hewitt
September 17, 2022

Brandon Cassidy is an amazing agent he took care of everything and followed up. Excellent service! More

by KEONA770
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Cassidy
May 27, 2021

Took my HRV in for inspection. I got a call telling me that a transmission leak was found , because they realized at my last service a washer was not put back on . They then tried to sell me new tires,ro More

by Keltek18914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
August 27, 2020

This place is xxxxxxxx. I’ve come in twice and both times was left with more damage and parts missing then before! Matt was extremely unhelpful. After going through the car damages with my husband and claimi More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Beatty
July 19, 2019

Not comfortable from the get go I was in a bad accident and immediately wanted my car to be serviced at the body shop at JL freed. They had my car for over a month which then caused More

by eamon419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Body shop
June 03, 2019

Car Winshield Chip Service I went in to have my windshield chip fixed and had to wait for 2.5 hours for someone to come when I had made an appointment prior for a 15 minute quic More

by HANNAHSBURKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Beck, Chris Ofner
May 28, 2019

Poor treatment from service center When picking up her car from service my 17 year old daughter was treated poorly. I spoke to 2 people in the service department who did not provide an More

by STEVEJ2015
Recommend Dealer
No
Employees Worked With
Matthew Beatty
May 23, 2019

Express service for my 06 Odyssey My first visit to JL Freed Honda. The staff is very pleasant. Mike was awesome and made me feel very welcome. The Express service is very handy for my More

by Mark and Zelda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in express service
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