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J & G Auto Sales

Fitchburg, MA

Overview
Reviews
1.5
5 Reviews
Call Dealership (978) 906-9040

369 River St

Fitchburg, MA

01420

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Showing 5 reviews

June 24, 2024

These guys are smooth talkers in the beginning once the car leaves the lot they ignore texts and if they do respond it’s days or weeks later and refuse to fix ongoing issues, straight up criminals,and the More

by Jeff_duplacy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure
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April 15, 2024

Nothing but problems with these snakes…they refuse to fix something they broke..and engine light has been on multiple times and he says I fix that but I don’t have to…meanwhile I just made first payment and More

by Jashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris,Mike, and the other guy never gave me his name
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April 18, 2023

Applying for loan got no response you have a auto I really want but no one will finance me due to low income..even the so called bad credit low I come loans.so I can easily afford a payment I offered $ More

by j742628
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 19, 2023 -

j742628 responded

Sale person okay -i can't get financing

Apr 19, 2023 -

J & G Auto Sales responded

Hello I'm quite confused as to what you are trying to say or what's going on. We sold over 500 cars last year and a lot of them were financed. If you got denied then there is a reason for it wether it be poor credit or lack of credit history. That is not controlled by us, $2000 down is a very fair down payment in my opinion but if the bank denies it then there's nothing we can do. We apologize. Sincerely, J and G auto Sales management

March 08, 2023

Dealer said will easily pass inspection - needed $1500 of work to pass. Dealer sent tile via FedEx, got lost, now Dealer refuses to update on status of delivery and it's been three weeks. Check MA Attorney More

by mz
Recommend Dealer
No
Employees Worked With
Vhrsi Avila
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Mar 28, 2023 -

J & G Auto Sales responded

Hello, we provide a warranty to where if the vehicle does not pass inspection for any reason we repair the car no charge. This is disclosed to all customers before purchasing a vehicle. When we received the title we gave you the option to come pick it up which is what almost all of our customers do, you requested we mail it so we did. Fed-ex lost the package, we are not fed ex, there for that is not our fault. We provided you with all the tracking information and we have already contacted the rmv and previous owner to try and get a new one, we have already told you that. Up until 2007 it was Dufour motors then it became river street auto until 2019. from 2019 to 2021 it was closed at the end of 2021 it switched over to J and G Auto Sales with entirely new management. The previous owner owns the lot but does not have anything to do with the business anymore. last year we sold almost 500 cars, the old saying is true "as hard as you try you'll never be able to please everyone". We are terribly sorry for all the inconveniences we supposedly caused you. Have a nice day, J and G Auto Sales Management

March 03, 2023

Vehicle was not as advertised, multiple issues that would delay state inspection. Would not recommend. More

by JSnow126
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chris
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Mar 09, 2023 -

J & G Auto Sales responded

We are very sorry to hear that, our cars come from an auction so not all are perfect. But once a customer is serious about a car and leaves a deposit, we make the vehicle a top priority. The car and a list of concerns get sent out to a licensed repair facility. Once the car has been returned we allow the customer to retest drive the vehicle. If He/She is still unhappy with the vehicle all deposits will be refunded. Sincerely, J and G AutoSales Management

Mar 10, 2023 -

JSnow126 responded

Thank you for your response. I’m still interested in the vehicle. My biggest concern is the water leak from the head board and the rear tires being the wrong size and from 2015. If the rear tires have been on there since 2015 the entire drive train could have issues. Please keep me updated as to what repairs are done to the vehicle. I did make Chris an offer to buy the vehicle ‘as is’ - please let me know if there any negotiating we can do. Thank you!

Mar 10, 2023 -

J & G Auto Sales responded

No worries. We have fixed all the issues on the vehicle, but unfortunately it has been sold already. In regards to the offer you made to Chris, we do not make those types of deals here. The book value of the vehicle is $18,175, we had it listed for $16,995. So I'm sorry but it would not make senses for us to let it go for just $9,000. We buy them, fix them up to get them ready for inceptions, so we are already putting in a decent amount of money. Yes at the time it was not up to par but we have cars coming in and out consitantly we didn't have a chance to get too that one yet. If you left a deposit it would've became a top priority and we would've had it ready as fast as possible. Our goal is to try to make them affordable for the public. Im truly sorry for all the inconveniences, we do appreciate you doing business with us. If there is anything we can do for you do not hesitate to reach out, we have plenty of cars on the lot at affordable prices. So if ever you wanna come down and take a look Chris will be there and you are more than welcome too. Thank you, J and G AutoSales Management