J.C. Lewis Ford - Service Center

My experience with Darryl Smith has always been very positive. He is professional and knowledgeable. I trust his judgement and know when I leave my car with him the job will be done correctly. I wasn't positive. He is professional and knowledgeable. I trust his judgement and know when I leave my car with him the job will be done correctly. I wasn't always pleased with the service that I received at JC Lewis, but in recent years the service has greatly improved. Darryl Smith has been instrumental in changing my opinion. Thanks Darryl for DRIFT! More

I made a scheduled appoint for the Ford "Works Package" and a down load of the computer for any codes. Chase Roble did an excellent job of getting my vehicle completed and I was out the door in a Package" and a down load of the computer for any codes. Chase Roble did an excellent job of getting my vehicle completed and I was out the door in about 1-hour. As a Director of Customer Service for my employer I appreciate good talent and a genune care of customers. I will return to JC Lewis Ford in the future for service work and there could be a "New" 2015 Mustang on the horizon from sales standpoint. More

Excellent service staff! Very friendly staff that keeps you informed as to the progress of your service, and if anything else has been identified during their multi point inspection. Great dealership, and you informed as to the progress of your service, and if anything else has been identified during their multi point inspection. Great dealership, and one I would highly recommend to anyone looking for service for their vehicle or looking to purchase a new our used car or truck! More

I made the appointment over the internet and would rather have selective a specific time. None the less I did get prompt service. It was the middle of the day and I anticipated the wait of approximately 1 have selective a specific time. None the less I did get prompt service. It was the middle of the day and I anticipated the wait of approximately 1 hour and 45 mins. More

I have a 2010 Ford Edge and I have always brought my vehicle in for services at J.C. Ford service center. The service is great especially Chase, he is my service guy who always takes care of me when I c vehicle in for services at J.C. Ford service center. The service is great especially Chase, he is my service guy who always takes care of me when I come in whether it's for an oil change, tires, and recently my brake pads. I can trust him on his a advice and that's why I will continue to come back! More

J. C. Lewis Ford Collision Center offered me a great service when my car had to go into the shop. I got backed into in a parking lot and I needed to get my car fixed right away, and the folks there did service when my car had to go into the shop. I got backed into in a parking lot and I needed to get my car fixed right away, and the folks there did an excellent job with great customer service! More

Service center has always been great. Very friendly and always gets the oil changed in a very reasonable amount of time. I am disappointed they don't have a program that rewards customer referrals for new always gets the oil changed in a very reasonable amount of time. I am disappointed they don't have a program that rewards customer referrals for new car purchases. (ex. I sent my daughter, Tiffany Johnson, there to buy a 2014 Ford Edge) More

I made an appointment with the Service Department for my first-ever service call for my new Ford C-Max; when I arrived at the appointed time, the staff was prompt, friendly and courteous. I even ran into m first-ever service call for my new Ford C-Max; when I arrived at the appointed time, the staff was prompt, friendly and courteous. I even ran into my Salesman, David McCalla, who was also very friendly--even fixed a problem I was having with my personal I-Pad while I was waiting for my service to be completed. The waiting room provided to me while my service work was being performed was comfortable, clean and well appointed. The service work was performed within the time estimated by the very nice lady who handled my appointment. The entire service experience was positive, prompt, comfortable and well organized at a price I thought was very reasonable. And, I love our new C-Max!! Stan Thornton More

My son was getting ready to from college to come home for Thanksgiving. When he went to get his tail light fixed at the local Ford dealership he found out his trunk latch was broken so the tail light could Thanksgiving. When he went to get his tail light fixed at the local Ford dealership he found out his trunk latch was broken so the tail light could not be replace without fixing the trunk, too. He did not have the time or money to get the work done. When he arrived home, I called J.C. Lewis Ford and spoke with Mr. Barry Drummond in the service department. I provided Barry with the part number for the needed latch and he let me know it was indeed available. We scheduled to get the car in on Friday. Barry was kind enough to wave the diagnostic fee since we had already had the problem diagnosed and on top of that, was able to give us at 10% discount (in the spirit of Thanksgiving)! I greatly appreciated Mr. Drummonds care and concern for our situation (a very expensive bulb change). He went out of his way to take great care of us and our vehicle. There is so much to be said for nice, friendly service! Thank you so very much, Mr. Drummond! More

Ray Harris and Matt Nelson met and exceeded our expectations with service that we had done at the collision center via a Geico insurance claim. They were very professional and courteous as our work expectations with service that we had done at the collision center via a Geico insurance claim. They were very professional and courteous as our work was being done and kept us inform throughout each step of the process. I would encourage anyone who needs service on their vehicles to go see these two stellar individuals. More