J.C. Lewis Ford - Service Center

Professional Truck Sales and Service When I had what I thought were problems, General Manager, Michael Offer and Service Manager, Chase Roble had answers and for that I am very grateful. When I had what I thought were problems, General Manager, Michael Offer and Service Manager, Chase Roble had answers and for that I am very grateful. More

maintenance My experience has always been great no matter what was needed, I have had several services and all have been done in a timely manner THANKS TO ALL OF My experience has always been great no matter what was needed, I have had several services and all have been done in a timely manner THANKS TO ALL OF THE TEAM STEVE MCCOY More

Shoddy work My F150's compressor was replaced in July 2014 due to a ball bearing gone bad on the outside housing. Had to come back in August 2014 for a recharge b My F150's compressor was replaced in July 2014 due to a ball bearing gone bad on the outside housing. Had to come back in August 2014 for a recharge because an o-ring wasn't installed properly when the compressor was replaced. Had to come back again in March 2015 for a whole new compressor. JC Lewis covered the costs of the 2 follow-up visits. However for this last visit their customer service was awful. I made an appointment but when I arrived, the tech was nowhere to be found. Very little communication from the staff. They had my truck for 5 days to repair it with no compensation ... After 2 days they offered a "discounted" car rental rate of $30/day. When my truck was finally ready it took 3 calls and almost 2 hours for the courtesy driver to pick me up. Then when I arrived to pick up my truck, again my service rep was not available. I'm seriously considering going across state lines to the next closet Ford dealership if the truck needs work again. More

Consistent Customer Focused Service - Year after Year My sincere thanks to Chase Roble for his Customer Focused and Results Driven approach over the years. Chase continues to provide outstanding servic My sincere thanks to Chase Roble for his Customer Focused and Results Driven approach over the years. Chase continues to provide outstanding service in support of our 3 Fords (2 Edge's and F-150). When my daughters are home from college he can be counted on to coordinate an appointment get them in and out on time. He's always professional and driven to exceed expectations. More

Thank you Barry in service and your technicians for taking great care of my old F350 7.3 truck. You did a great job and service was fast, and I even got to use my d in service and your technicians for taking great care of my old F350 7.3 truck. You did a great job and service was fast, and I even got to use my discount coupons. Thanks again. I love my truck. More

Swift Action to my issue I am a very busy man with an excruciating schedule. My wipers would not shut completely off but rather stayed in delay mode. I was given an appointme I am a very busy man with an excruciating schedule. My wipers would not shut completely off but rather stayed in delay mode. I was given an appointment without hesitation. Met with Barry Drummond, very professional and polite. While waiting for the repair to be completed I had to opportunity to visit with my salesman from two years ago when I purchased my truck, Steve Hewitt and David Jung. They were very gracious to take time from their busy day to catch up and say hello. All in all GREAT experience, GREAT dealership. I look forward to a long lasting relationship with J C Lewis. More

First Class Service Both of our Ford vehicles have been serviced at JC Lewis for nearly 4 years. We would like to commend Barry Drummond for his outstanding service. Barr Both of our Ford vehicles have been serviced at JC Lewis for nearly 4 years. We would like to commend Barry Drummond for his outstanding service. Barry always makes our visit a pleasant one. More

Top shelf customer service! Had an immediate service issue and stopped by service department at 4pm. Was not expecting to be able to get it corrected immediately. T.C. stopped wh Had an immediate service issue and stopped by service department at 4pm. Was not expecting to be able to get it corrected immediately. T.C. stopped what he was doing, diagnosed the problem, completed the work and had me out in an hour. Never once did I get the impression that I was putting him out or keeping him from trying to get his work completed by days end. He is a true professional. What a great experience! FS More

Excellent Service I would like to COMMEND Mr Barry Drummond for his extended kindness and great friendly service that he always provides when I come to have my vehicle I would like to COMMEND Mr Barry Drummond for his extended kindness and great friendly service that he always provides when I come to have my vehicle serviced. For the past 10+ years I have been provided excellent service and he always make me feel like a #1 customer. Michael Offer is also an outstanding GM and knows to to keep his customers happy and has proven to me that The Ford Place appreciate my business. Hats off to the Service Department! More

Great Customer Service I am so happy with my 2013 Ford Explorer. I made an appointment for Saturday service and the service department was already waiting for me when I got I am so happy with my 2013 Ford Explorer. I made an appointment for Saturday service and the service department was already waiting for me when I got there. I was so please with the detail and knowledge. More