J.C. Lewis Ford

extremely disappointed I had high hopes for working with J.C.Lewis Ford because my sales rep was very helpful, and I had heard great things about the Fiesta I was purchasing I had high hopes for working with J.C.Lewis Ford because my sales rep was very helpful, and I had heard great things about the Fiesta I was purchasing. However, it's been a horrible experience since the day I bought my car. In less than one year, my brand new 2013 automatic Fiesta has had to have the clutch system replaced twice! Furthermore, when I brought the car in recently for the third time with the same issue, the General Manager claimed (repeatedly) that there was no record of the second time I had the clutch system replaced. Yet when I asked a service center employee to check the system the next day, the information was readily available, clearly stating the work that had been done. This is not the first time I have gotten mixed messages from the J.C. Lewis staff, as I was told by a service representative the second time I brought the car in that my car was an anomaly and that the problem was new, but a few days later when I called to ask when my car would be ready, I was told that there were 2 other Fiestas ahead of me in line to have the clutch replaced (for the same issue as mine). While I'm hopeful that the problem is now fixed, I have felt completely unsupported by J.C. Lewis Ford. Although it is more inconvenient, I will be looking for a different dealership to assist me with future repair work. More

Oil Change Had unexpected expenses which were explained. The personnel were friendly. The service was prompt and completed on time. It would have been nice if th Had unexpected expenses which were explained. The personnel were friendly. The service was prompt and completed on time. It would have been nice if the guest computer had worked so I could have used while I waited. More

Great Experience Went to purchase a used car and John Mikurt a n swedes all questions and even took me to bank to get my down payment Went to purchase a used car and John Mikurt a n swedes all questions and even took me to bank to get my down payment More

Frustrated I had an appt,which I was told would take 2 to 3hours. I asked for a rental car and was told it wouldn't be long so I waited around. I finally got som I had an appt,which I was told would take 2 to 3hours. I asked for a rental car and was told it wouldn't be long so I waited around. I finally got someone to pick me up around 12.i called back about 130 and was told my car wouldn't be ready until about 5. I went back to jc Lewis then I was told they just opens the box my part was in and it was damaged. So now I'm waiting on another part to come. I think it would of made sence to check the part befor even starting on my car. More

Maybe it is just a Savannah thing The good news is that they got me in and out quickly. I was first in line and was out within an hour. Now the bad news. I was charged $4+ for part The good news is that they got me in and out quickly. I was first in line and was out within an hour. Now the bad news. I was charged $4+ for parts for an air filter change when I supplied the air filter. What other parts are there? Do they automatically replace fasters and screws? Seems like a way to bleed $4 extra out of the customers. Second, the old filter was not returned...not a biggie but this used to be normal. Next: A panel beneath the glove box seems to have come loose during the change and it was not fixed. When I lived in Michigan, my dealer there ran the car through a quick was after EVERY service. Not the case here. The atmosphere at the dealership has a retro feel. Things do not feel or look organized, and the dealership looks like its last facelift was 25+ years ago,. I will return, but only because the next closest dealer is very inconvenient. Maybe that is why JC Lewis feels no need to change things. More

Service with a Smile! Like it should be. I recently had to bring in both of my vehicles for service at J.C. Lewis Ford and as always I was extremely satisfied. I have been using J.C. Lewis f I recently had to bring in both of my vehicles for service at J.C. Lewis Ford and as always I was extremely satisfied. I have been using J.C. Lewis for over 8 years now and words cannot express their commitment to providing outstanding customer service. Their sales and service are so good that I drive the 40+ miles to go to J.C. Lewis instead of the Ford Dealership in my own town. I called on a Monday and they got both of my vehicles in on Wednesday. My wife and I arrived at the Service Department at 8 am, were promptly greeted, vehicles handed over and then walked across the street for breakfast at the Waffle House. By the time we returned from breakfast, both vehicles were ready to go! More

Service that is prompt and available! I have been to the Service Department for items covered under the warranty. The scheduling was prompt and the Service was warm, friendly, and profess I have been to the Service Department for items covered under the warranty. The scheduling was prompt and the Service was warm, friendly, and professional. Each time, the car was returned to me in tip top shape. Thanks JC Lewis Ford! More

NEW PURCHASE MY LAST CAR PURCHASE WAS SO AWFUL I WAS AFRAID TO EVEN TRY AGAIN, NOT AFRAID TO SAY THAT COASTAL CHEVROLET PUT ME THROUGH THE RINGER IN PURCHASING MY MY LAST CAR PURCHASE WAS SO AWFUL I WAS AFRAID TO EVEN TRY AGAIN, NOT AFRAID TO SAY THAT COASTAL CHEVROLET PUT ME THROUGH THE RINGER IN PURCHASING MY LAST "USED" CAR, WHICH ALSO ENDED UP BEING A LEMON. IT TOOK OVER 4 WEEKS AND TONS OF PAPERWORK TO GET MY LOAN. THEY ALSO CHANGED THE LOAN 3 TIMES, THAT WAS ABOUT 3 YEARS AGO. I WAS NEVER HAPPY WITH THE CAR I HAD SO I DECIDED TO LOOK FOR A NEW CAR..I GOT OFF WORK AT 5 ON A FRIDAY WENT TO JC LEWIS AND DROVE AWAY IN MY BRAND NEW CAR A COUPLE HOURS LATER..MARVIN HIRSCH AND THE SALES MANAGER(SORRY I CANT REMEMBER HIS NAME) WERE AWESOME!! THEY MADE ME FEEL COMFORTABLE AND GAVE ME THE BEST DEAL I COULD POSSIBLE ASK FOR...IN THE PAST 2 YEARS MY HOUSEHOLD HAS PURCHASED 3 VEHICLES FROM JC LEWIS AND WILL SAY ALL 3 TIMES WAS STRESS FREE. I AM SO HAPPY WITH MY NEW CAR, THANKS MARVIN ! PHYLLIS BROWN More

Excellent service by excellent Service Advisor Excellent service, got there almost 1/2 hour before my appointment time. I expected to have to wait but Service Advisor got me in immediately. We disc Excellent service, got there almost 1/2 hour before my appointment time. I expected to have to wait but Service Advisor got me in immediately. We discussed my needs and price so there would not be any surprises unless something would be found during service. I have never had a problem at JC Lewis Ford. More

STATESBORO LOCATION GREAT CUSTOMER SERVICE I HAVE HAD NEGATIVE EXPERIENCES WITH OTHER DEALERS, AND I HAVE ONLY HAD MY CURRENT VEHICLE FOR 8 MONTHS. I WAS SO OFF PUT BY THE SERVICE AND TACTICS I HAVE HAD NEGATIVE EXPERIENCES WITH OTHER DEALERS, AND I HAVE ONLY HAD MY CURRENT VEHICLE FOR 8 MONTHS. I WAS SO OFF PUT BY THE SERVICE AND TACTICS THAT I BEGAN LOOKING TO TRADE. I WENT TO JC LEWIS BECAUSE I HAVE HAD POSITIVE INTERACTIONS WITH FORD THROUGH FAMILY MEMBERS. I WAS IMMEDIATELY PUT AT EASE BY THE FRIENDLY, NO-PRESSURE ATMOSPHERE OF JC LEWIS. THE SALESMAN WORKED SEVERAL DIFFERENT SCENARIOS TO HELP ME PURCHASE THE VEHICLE. HE TOOK THE TIME TO ASK WHAT MY NEEDS WERE, AND DID HID BEST O MEET THEM. ABOVE ALL, THE TRANSACTION WENT SMOOTHLY AND EFFICIENTLY. I FEEL VERY COMFORTABLE CALLING BACK IF I HAVE ANY QUESTIONS. I WILL DEFINITELY RECOMMEND JC LEWIS TO MY FRIENDS. More