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J.C. Lewis Ford
Savannah, GA
588 Reviews
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Showing 588 reviews
April 24, 2025
Spent the last couple of days trying to buy a vehicle from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and s from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and sales contract and that is where things went off the rails. I have excellent credit, so the financing shouldn’t have been a problem. The rate they quoted me was way too high, so I told them I would take care of financing myself with my local credit union. Suddenly the interest rate came down to a rate comparable to my credit union. Then things started to do downhill quickly when they keep wanting me to prove my address because we were doing the deal over the phone and email. They already had a copy of my drivers license that had my current address, which has been my address for 25 years. Then they wanted a copy of a utility bill, so reluctantly I sent them a copy, which showed my address. Well they then wanted more and I said no, that this was xx. Then came the sales contract. Normally I X out the part of the contract that deals with arbitration as I don’t want to give up my 7th amendment rights to a trial by judge and jury. They insisted that if I didn’t sign it, that they couldn’t sell me a vehicle. Remember that everything at a dealership is negotiable. If the dealership wants your business badly enough, they won't make you sign that part of the sales agreement. Obviously they didn’t want me as a customer. More
by Bob B.
Employees Worked With
Luke
April 16, 2025
7th recall not fixed, however if we give them $ 2500. 00 they can fix it! Was told they didn’t care who they got the money from us or Ford. Chad Tollison customer service representative. 00 they can fix it! Was told they didn’t care who they got the money from us or Ford. Chad Tollison customer service representative. More
by Jfharrison 5435
Employees Worked With
Chad Tollison
March 09, 2025
I'll be going back again to JC Lewis for Sales and Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get sp Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get special credit to Jeana, who not only sold us a new truck (which was a very good experience), but also paid attention when our service experience on another Ford F-150 was less than ideal. I'll also give kudos to a service department that takes ownership when they get it wrong and make no excuses. Back to Jeana... I appreciate that she took the initiative to reach out and make sure we were left feeling good about our overall experience, which went far beyond what she had to do in just selling us a truck. Integrity matters, and I experienced that first hand with her. More
by Jchandler
Employees Worked With
Chase Roble, Jeana Burke, John Gottlieb
March 01, 2025
Bought a truck this week. Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away from the desk twice in less than 5 minutes. A sales manager came over to get on the same page as me and I told him then that I would not be doing business with Jeana but still wanted the truck. Jeana needs to find a new job to weasel her way into because sales and customer service is not for her. Absolute worst attitude I’ve ever seen from a salesperson, especially one whose job literally relies on making sales. She needs to be terminated. Jeana definitely earned her rating of 0/10. Fire that useless, rude b****! I was moved to Alana’s desk where she handled all of my questions and concerns with the utmost respect and positive attitude. Alana and her partner Mike truly went above and beyond to ensure this deal went through. From my in person visit, to my texts after purchase, to making sure they retrieved my items in my trade in vehicle that were locked in the glovebox. Alana and Mike are a top tier team and made the experience night and day better. Cannot speak highly enough of both of them. 10/10 for that power team. One bad egg (JEANA!!) nearly caused me to walk out. If you’re considering visiting this dealership, I strongly suggest you ask for Alana or Mike. At the very least, make sure you ask for anyone but Jeana. More
by Drewpollard
Employees Worked With
Alana , Mike, Justin Ward, Jeana Burke
January 25, 2025
I’m extremely disappointed with the service at J. C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, “That’s just how the engine is.” They looked at me like I was crazy and didn’t offer any real solutions. It’s a shame that I get far better treatment from foreign car companies. My daughter has a Mini Coupe, and the service she gets is superior. Meanwhile, I can’t even get halfway decent service from an American-made Ford dealer. This is exactly what’s going wrong with businesses in this country. If Ford wants loyal customers, they need to step up and take care of them instead of brushing them off. More
by mike9771152
Employees Worked With
Na
January 15, 2025
Everything is great right up until you sign on the dotted line and they take your payment. From that point on it's impossible to get anything done. I have been waiting and texting and emailing basically week line and they take your payment. From that point on it's impossible to get anything done. I have been waiting and texting and emailing basically weekly for things that I was promised prior to the sale, and then they totally screwed up my paperwork so badly that I had to re-sign the same documents, possibly four times in the following month. This has now resulted in the temporary tag they put on the vehicle expiring this week and still nothing in the mail from them. And just to add the icing to the cake if you buy a used vehicle from them even if it is certified like the one I purchased, Take it to another dealership and have it inspected, I took a Ford Explorer purchased from JC Lewis Ford on Abercorn to another dealership the following week for a full inspection only to find out it had a leaking water pump, JC Lewis did fix it, but I did have to pay their deductible. Do yourself a favor and don't waste your time, this has been a continuous headache since December 4, and today January 15th, I have finally lost all patience with them after yet again, basically being brushed off this week. Between the sales guy Mike and Jennifer in finance I'm about as frustrated with JC Lewis Ford on Abercorn as i could ever imagine being. I had full intentions of purchasing the Ford ESP warranty from this dealership, but after all these headaches, I went to another dealership and purchased a warranty as JC Lewis doesn't seem to be able to even get my original paperwork correct so there is no way I'm buying a warranty from them. I'm gonna cut my losses and never return to this dealership. Save yourself a headache and shop around elsewhere before you commit. More
by Cathryn
Employees Worked With
I worked with Mike the sales person and Jennifer from finance.
December 14, 2024
I had the pleasure of working with Stella during my recent purchase and it was wonderful. I flew into Savannah, GA and she was there waiting to pick me up. Everything went very smooth and we were off a recent purchase and it was wonderful. I flew into Savannah, GA and she was there waiting to pick me up. Everything went very smooth and we were off and running. Thank you again Stella and JC Lewis Ford! ~Sincerely, Nate More
by Nate
Employees Worked With
Nicole, Peter Hershey, Stella Corradino
July 17, 2024
They lost a part and delayed our repair by weeks… and the service department in General is just Terrible at this location. Which is saying a lot because I have purchased three Ford trucks through them, but I service department in General is just Terrible at this location. Which is saying a lot because I have purchased three Ford trucks through them, but I would never give them my business again More
by paulawhiten
Employees Worked With
Chase Roble, Jeff Ambrose, Mike Chombok
