J.C. Lewis Ford

I WOULD LIKE TO SPECIFY IN THIS REVIEW THAT ALL PARTIES TO INCLUDE THE FOLLOWING PEOPLE WERE MORE THAN PROFESSIONAL AND TREATED ME LIKE PART OF THEIR TEAM. I JUST PURCHASED A 2020 EXPLORER FROM THE POOLER TO INCLUDE THE FOLLOWING PEOPLE WERE MORE THAN PROFESSIONAL AND TREATED ME LIKE PART OF THEIR TEAM. I JUST PURCHASED A 2020 EXPLORER FROM THE POOLER STORE FROM MEGAN O'RIELY AND I CONTACTED HER TO LET HER KNOW THAT I FOUND A OIL LEAK COMING FROM MY REAR AXEL AND 2 OF THE TIRES ON THE CAR WERE WARPED AND THE TIRES WERE SEPARATING AFTER ONLY 3 WEEKS OF HAVING THE VEHICLE. SHE IMMEDIATELY TOOK ACTION AND GOT ME IN TOUCH WITH PATRICK KENNEDY WHO WELCOMED ME TO THE SAVANNAH STORE AND THEN TOOK ME STRAIGHT TO THE SERVICE TEAM AND HAD ME CHECKED IN AND SET UP WITH THE LOANER. I WAS THEN INTRODUCED TO JOHN GOTTLIEB WHO DID THE WALK THROUGH AND GAVE ME GREAT AND PROFESSIONAL SERVICE. THIS IS WHY I AM GIVING THIS REVIEW 5 STARS. THEY FIXED MY OIL LEAK AND PUT TWO NEW TIRES ON THE FRONT OF THE VEHICLE AND DIDN'T EVEN CHARGE ME THE DEDUCTIBLE, AND COVERED IT ALL UNDER THE BLUE CERTIFIED WARRANTY. MY ONLY ISSUE IS I WAITED A WHOLE WEEK TO GET THIS CAR DELIVERED TO ME, DUE TO BACK ORDERED WINDOW AND I FEEL THESE ISSUES SHOULD HAVE BEEN CAUGHT DURING THE INITIAL INSPECTION OF THE CAR AS THIS WAS SOLD AS A FORD BLUE CERTIFIED USED VEHICLE AND I AM SURE THERE IS SUPPOSED TO BE SOME TYPE OF (100 POINT INSPECTION PROCESS) DONE BEFORE SELLING THE VEHICLE. THIS REALLY MADE THE VACATION WE PLANNED VERY UNSETTLING SINCE WE FOUND THESE ISSUES RIGHT BEFORE OUR TRIP AND WE DECIDED ON THE EXPLORER TO HAVE ROOM TO TRAVEL IN AND HAD TO SETTLE FOR A MAVERICK WHICH I WAS TOLD THAT WAS ALL THEY HAD AND I UNDERSTAND, HOWEVER I JUST WANTED TO POINT OUT THE ISSUES THIS CAUSED TO EMPHASIZE THE SMALL THINGS THAT COULD HELP MAKE YOUR TEAM BETTER. More

The worst Ford dealership I have come across in a lifetime of Ford ownership. Pick a topic, sales, service, and customer support. EVERY ASPECT IS THE WORST. I hope the owners children end up on w lifetime of Ford ownership. Pick a topic, sales, service, and customer support. EVERY ASPECT IS THE WORST. I hope the owners children end up on welfare. More

Stella was amazing to work with! Quick to get back with me, and very professional! Quick to get back with me, and very professional! More

Spent the last couple of days trying to buy a vehicle from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and s from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and sales contract and that is where things went off the rails. I have excellent credit, so the financing shouldn’t have been a problem. The rate they quoted me was way too high, so I told them I would take care of financing myself with my local credit union. Suddenly the interest rate came down to a rate comparable to my credit union. Then things started to do downhill quickly when they keep wanting me to prove my address because we were doing the deal over the phone and email. They already had a copy of my drivers license that had my current address, which has been my address for 25 years. Then they wanted a copy of a utility bill, so reluctantly I sent them a copy, which showed my address. Well they then wanted more and I said no, that this was xx. Then came the sales contract. Normally I X out the part of the contract that deals with arbitration as I don’t want to give up my 7th amendment rights to a trial by judge and jury. They insisted that if I didn’t sign it, that they couldn’t sell me a vehicle. Remember that everything at a dealership is negotiable. If the dealership wants your business badly enough, they won't make you sign that part of the sales agreement. Obviously they didn’t want me as a customer. More

7th recall not fixed, however if we give them $ 2500. 00 they can fix it! Was told they didn’t care who they got the money from us or Ford. Chad Tollison customer service representative. 00 they can fix it! Was told they didn’t care who they got the money from us or Ford. Chad Tollison customer service representative. More

I'll be going back again to JC Lewis for Sales and Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get sp Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get special credit to Jeana, who not only sold us a new truck (which was a very good experience), but also paid attention when our service experience on another Ford F-150 was less than ideal. I'll also give kudos to a service department that takes ownership when they get it wrong and make no excuses. Back to Jeana... I appreciate that she took the initiative to reach out and make sure we were left feeling good about our overall experience, which went far beyond what she had to do in just selling us a truck. Integrity matters, and I experienced that first hand with her. More