J.C. Lewis Ford

The Service department at the dealership on Abercorn is absolutely awful to deal with. I advise everyone to avoid it because they will keep your vehicle two or three weeks longer than they promise and no o absolutely awful to deal with. I advise everyone to avoid it because they will keep your vehicle two or three weeks longer than they promise and no one will answer your phone calls. We own three Ford trucks, but I would never buy through the dealership again More

Remotely buying with this dealership was a mixed bag. The staff were nice and helpful to a degree you'd expect, but they took quite some time (a week or so for a high demand vehicle) to get back to me af The staff were nice and helpful to a degree you'd expect, but they took quite some time (a week or so for a high demand vehicle) to get back to me after I first slapped the table on wanting to buy. After that the process went well enough, and I can really appreciate the fact they drove nearly 300 miles to get the vehicle here, but I'm pretty sure that's a Ford policy. After receiving the vehicle, I noticed what looked to be a preexisting paint defect and several minor dents that were not disclosed to me despite the fact I was going through this whole process remotely. Trying to reach back out to the dealership to see what, if anything could be done, I seemed to be forgotten about. That part repeated the better part of 3 times before I had to give up and go to a local dealership. TLDR: I'm sure the dealership is nice face to face, and the staff did me no harm, but remote buying is iffy for the used cetified vehicles More

My sales experience on 3/30/2024 went smoothly and I gave the staff a 5 star rating. Since then, I have had problems registering for tags for the truck. The SCDMV informed me that as of 5/2/2024, the tit the staff a 5 star rating. Since then, I have had problems registering for tags for the truck. The SCDMV informed me that as of 5/2/2024, the title has not been applied for by JC Lewis, therefore, they cannot issue a license plate. I have emailed my sales associate, the sales manager and finance representative. I have called my sales associate and the sales manager. This may be a simple misunderstanding but I am unable to communicate with anyone at the dealership. Extremely disappointed at this point. More