J.B.A. Kia

I bought a brand new 2024 Telluride in Feb. I was convinced into buying the extended warranty protection plan. Now to be fair to them, they willingly cancelled it too when requested by me. But I was convinced into buying the extended warranty protection plan. Now to be fair to them, they willingly cancelled it too when requested by me. But their pitch was strong so I ened up buying it again from them. In Apr, my car is at 1694 miles. I have had the need to be at the service center for 5 times now. None of the time I was provided a rental car as was a part of the extended protection plan. All i was offered was a shuttle ride to and from the service center to my work. Last time my engine light was on. They suggested to leave the car at dealership or take it home and bring again once they had the part. Again, i was refused a rental car. Luckily they managed to get the part same day from somewhere and i took my car delivery. But the experience of new car has been very unpleasant. I honestly felt, i was refused the rental service because maybe i was not American’ enough for them to receive the service. I wanted to cuss and be mad, but maybe I still have that immigrant mentality and just was calm and patient with them, terrified that they won’t fix the car completely if i showed any aggression. I just hope dealership takes some action after this review and treat all their customers equally and nicely. More

I have severe anxiety & Mark & JBA worked with my husband to make the transaction simple and less stressful. I appreciate the patience & streamlined service that allowed me to get in & out of the dealership to make the transaction simple and less stressful. I appreciate the patience & streamlined service that allowed me to get in & out of the dealership fairly quickly, with the knowledge necessary of my new Telluride. More

It was a great experience and the service representative was great to work with thank you. was great to work with thank you. More

Very polite courteous salespeople and very convenient transaction process.From start to finish never felt rushed. All our questions were answered without holding back any details transaction process.From start to finish never felt rushed. All our questions were answered without holding back any details More

Friendly, clean & knowledgeable. I like that Brian McCualys followed up with a phone call to make sure everything was ok. The other survey I took was rather long. I like that Brian McCualys followed up with a phone call to make sure everything was ok. The other survey I took was rather long. More

An amazing dealership. Very knowledgeable, great customer service. Reliability, quick response.. I am very pleased with JBA Very knowledgeable, great customer service. Reliability, quick response.. I am very pleased with JBA More

I did a lot of negotiating to get the price the best price for me. I’m happy with my purchase. price for me. I’m happy with my purchase. More

Mark & JBA made my experience pleasant & comfortable. I have severe anxiety issues and they worked with me and my husband to alleviate a great deal of that anxiety. I will happily refer family & friends I have severe anxiety issues and they worked with me and my husband to alleviate a great deal of that anxiety. I will happily refer family & friends to Mark & JBA Kia in the future. More

Prompt and professional service with a knowledgeable sales representative, who I would work with again in a heartbeat. Thank you, Randy. sales representative, who I would work with again in a heartbeat. Thank you, Randy. More

Codi was great and informed me throughout the process and explained everything clearly so that I new everything that was going on with my car explained everything clearly so that I new everything that was going on with my car More