J.B.A. INFINITI of Ellicott City

BAIT AND SWITCH. AVOID THESE CRIMINALS . They falsely advertised a vehicle on their website and on the sticker at the shop and tried to sell it citing safety features that did not exist. We . They falsely advertised a vehicle on their website and on the sticker at the shop and tried to sell it citing safety features that did not exist. We insisted upon seeing said features - mind you we would have bought the vehicle assuming it had these features and they were not correcting their error. When we finally bought a vehicle they gave us the WRONG TAGS that did not match their title. They said they fixed it and sent us corrected title. Then called back a few days later saying they couldn’t fix it without us going over there. This was on the day our baby was born!!! Why aren’t they offering to deliver the tags and title THEY screwed up to us to right their wrong? We are in the hospital with our brand new baby. We have been driving an unregistered vehicle thanks to this horrible establishment. HOW COMPLICATED IS IT TO REGISTER A CAR CORRECTLY AND TELL THE TRUTH ABOUT WHAT YOU ARE SELLING? More

Another Excellent Sales Experience! This is the 3rd truck I've purchased from JBA Infiniti, and the most efficient and customer-friendly sales experience I've had to date! This is the 3rd truck I've purchased from JBA Infiniti, and the most efficient and customer-friendly sales experience I've had to date! More

Happy Customer I took my vehicle in for routine maintenance and a repair; they were quick and efficient. I was very pleased by the level of their professionalism and I took my vehicle in for routine maintenance and a repair; they were quick and efficient. I was very pleased by the level of their professionalism and high quality work that was performed on my vehicle. The lobby area is really nice, and very neat. They also offer refreshments while you wait. I always have a great experience when I go there and feel valued as a customer. Thank you, Lani! More

Fantastic sales experience This was one of the best sales experiences I ever had. They were straight forward with the pricing and knowledgeable about the product. The process wa This was one of the best sales experiences I ever had. They were straight forward with the pricing and knowledgeable about the product. The process was quick and easy and everything was explained in detail. More

Best Service Ever This was the best car buying experiences I have ever had,from the time I walked in the door until I left with my new car. The entire staff from sales This was the best car buying experiences I have ever had,from the time I walked in the door until I left with my new car. The entire staff from sales to finance were very helpful and made it a very nice car buying experience. More

Service Department Lani's customer service is superb and he is always professional, taking the extra steps to ensure my needs are met. While I'm waiting to have my car s Lani's customer service is superb and he is always professional, taking the extra steps to ensure my needs are met. While I'm waiting to have my car serviced I enjoy the snacks, TV and the time to catch up on emails or read a magazine. More

Time Consuming I have been to other dealerships and it took forever, this time everything was well put together and the salesman valued my time also compassionate to I have been to other dealerships and it took forever, this time everything was well put together and the salesman valued my time also compassionate to my needs. I am a very happy customer driving my first Mercedes-Benz!!! More

Excellent service Lani in service was excellent. He had a rental car for my usage while my car was being serviced. He kept in touch with me about my vehicle and it was Lani in service was excellent. He had a rental car for my usage while my car was being serviced. He kept in touch with me about my vehicle and it was ready just in time. He is very patient and I highly recommend working with him. More

Always attentive, very knowledgeable about the vehicles This is my 2nd lease and my dealer Jay Harley was always a pleasure to work with. He helps me thru step by step. Always attentive to my needs and stra This is my 2nd lease and my dealer Jay Harley was always a pleasure to work with. He helps me thru step by step. Always attentive to my needs and strategies out questions I have with any vehicles. More

Excellent I just purchased my second car from JBA infinite Ellicott city. The atmosphere and customer service is really wonderful. Everyone from sales to servic I just purchased my second car from JBA infinite Ellicott city. The atmosphere and customer service is really wonderful. Everyone from sales to service makes you feel special. My salesman Jay Harley is definitely the best! More