J.B.A. Chevrolet - Service Center
Glen Burnie, MD
449 Reviews of J.B.A. Chevrolet - Service Center
Complete fail I took my 2017 Silverado in for two issues. Check engine light and reduced power mode and car play problems. I dropped my car off at 7:30 in the morni I took my 2017 Silverado in for two issues. Check engine light and reduced power mode and car play problems. I dropped my car off at 7:30 in the morning. I called at 2:30 pm, 5:30 pm, then 6:45 pm when I finally received an update and apology for forgetting to call me to provide an update. I was told my truck would not be ready that day, but would be the following day. So I had to keep the undersized loaner I was given (not given, provided via my extended warranty) which for a 6’7” man was way too small. My car play still doesn’t work properly and my check engine light (3 days later) my check engine light is back on. Terrible all around. More
Great Service Department I always feel like family and they go the extra mile to make sure everything is done right the first time. A Great Place for all your car needs I always feel like family and they go the extra mile to make sure everything is done right the first time. A Great Place for all your car needs More
Professional Service Service Department personnel are extremely professional and always courteous to me. Able to talk about the vehicle and explain any problems or servic Service Department personnel are extremely professional and always courteous to me. Able to talk about the vehicle and explain any problems or service issues. You're not left standing around waiting for someone to assist you when you walk in. More
Fantastic - as always Service was fantastic. The staff is always courteous (don't know how they do it, because some customers are very rude) friendly and are accommodating Service was fantastic. The staff is always courteous (don't know how they do it, because some customers are very rude) friendly and are accommodating. I showed up early and they took me right in with no issues. I have been a loyal customer for over 15 years and will continue to do so. Thank you JBA service department. More
5 Star Service We have bought two used certified vehicles from JBA in the past several years. We always have excellent service and receive e-mail notifications when We have bought two used certified vehicles from JBA in the past several years. We always have excellent service and receive e-mail notifications when scheduled service is due. Wouldn't consider any other dealership for my vehicles! More
Excellent Service Department Helen S. Has always been my service coordinator. Pleasant straightforward and professional employee. She's very personable and hears your concerns ver Helen S. Has always been my service coordinator. Pleasant straightforward and professional employee. She's very personable and hears your concerns versus listening. I travel past other Chevrolet dealerships to come here. Thanks Helen for your professionalism and courtesy to your customers. More
Great Service JBA has always been friendly and courteous. Their service is top notch and they always work hard to ensure customer satisfaction. My Service Rep, Hele JBA has always been friendly and courteous. Their service is top notch and they always work hard to ensure customer satisfaction. My Service Rep, Helen ensures that I am taken care of expeditiously and back on the road as quickly as possible. during my most recent visit, they informed me of a recall I had not yet been notified about and took care of it during the service visit. This added no time to the service and saved me an extra trip; they went above and beyond. More
Friendly Everyone here is so friendly and understanding. They all go above and beyond to make sure that you and your vehicle are taken care of and in a timely Everyone here is so friendly and understanding. They all go above and beyond to make sure that you and your vehicle are taken care of and in a timely manner! More
Helpful, honest and all in a timely manner. Very satisfied c JBA exceeded my expectations ! Hands down would recommend JBA for sales and service. Honest, friendly, and prompt. The best experience for service and JBA exceeded my expectations ! Hands down would recommend JBA for sales and service. Honest, friendly, and prompt. The best experience for service and sales. If you are in the market for a Chevy or Pre owned JBA will exceed your expectations too. More
JBA - SAFETY FIRST I bought a used truck from JBA and took it in for the 1st oil change. They took care of my trucks needs and then advised me about my front wheels whic I bought a used truck from JBA and took it in for the 1st oil change. They took care of my trucks needs and then advised me about my front wheels which were worn. They offered to work with me to get 2 new front tires, but advised they wouldn't rotate them without changing to new ones as it wouldn't be safe. They also suggested an alignment. I appreciated the concern they had with regards to educating me about safety when driving on worn out tires. They could've just done the bare essentials and sent me out the door, but they took the time to do more. I haven't had a bad experience yet with JBA. They've been a wonderful group of people to work with and I have no problem referring my friends to them. Thanks again JBA Service Department! More