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Isringhausen Imports - Service Center

Springfield, IL

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264 Reviews

264 Reviews of Isringhausen Imports - Service Center

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July 10, 2021

Very pleased with the courtesy and responsiveness of the Volvo service team and manager. Great experience as always. Thank you Isringhausen for delivering as promised! More

by DARRENR2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Horner
Jul 12, 2021 -

Isringhausen Imports responded

Thank you! Our service department is the lifeblood of our dealership.

July 09, 2021

I love both the sales and service operations at Isringhausen. All personnel are knowledgeable and professional. The facilities for waiting when necessary are very accommodating. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Jul 12, 2021 -

Isringhausen Imports responded

Thanks for the compliment, Mark. We appreciate it.

July 09, 2021

Everyone is professional and very kind. Gary actually called me a couple weeks later to make sure things were okay and I did have to come back in but the process is always smooth. More

by LMBUCCI5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary and Ron
Jul 12, 2021 -

Isringhausen Imports responded

Thanks. Glad to hear we were able to resolve your problem.

July 08, 2021

service was quick and enjoyable. I liked the video very much, it was very informative and helpful. Nik did a good job with it. Thanks More

by TENNIS300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon, Nik
Jul 08, 2021 -

Isringhausen Imports responded

Thanks! People seem to like the service videos. We find they're a concise, convenient way to show people the condition of their vehicle and explain recommended repairs.

July 08, 2021

Everything went great the staff is always courteous and the work was done fast. I definitely recommend coming to Isringhausen for quality service as well as sales. More

by JBH112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 09, 2021 -

Isringhausen Imports responded

Thanks for the great review and your continued business!

July 07, 2021

This dealership is full service: from purchase, to trade in, to transporting and to servicing my vehicle. All aspects work seamlessly and the pricing is very fair. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Custer, Zachary Parrish
Jul 08, 2021 -

Isringhausen Imports responded

Thanks, John! As the saying goes, anyone can sell you a single vehicle. Our goal is to create customers-for-life.

July 06, 2021

I’m very disappointed. Isringhausen fixed low hanging fruit costing $1,100, but did not address electrical issues. My car is now being totaled by insurance. Not sure I will ever deal with them again. More

by ADIOSIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
Jul 08, 2021 -

Isringhausen Imports responded

Sorry you had a less-than-satisfactory service experience. May we ask which of our repair shops (Mercedes, BMW, Volvo or Porsche) did the work? Thanks.

June 30, 2021

Very courteous, efficient, helpful with good follow-up. There is nothing else to say to meet my 215-word minimum. How about adding very accommodating? More

by gaylward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt. Mike
Jul 01, 2021 -

Isringhausen Imports responded

Thanks, Gayl! We try to make servicing your vehicle as pleasant as possible.

June 30, 2021

My family has bought and serviced exclusively with Isringhausen Imports since the 80s. We wouldn't even consider another dealership. There are plenty of copy cats and pretenders out there but there is More

by NICKDRUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Woodyard
Jul 01, 2021 -

Isringhausen Imports responded

Thanks, Nick! We're celebrating our 40th year in business, thanks to loyal customers like you!

June 30, 2021

Clean. Proactive in calling me for maintenance. Efficient. Like the video of my car being serviced. Emailed before the service guy told me it was finished. More

by JBMORISSETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 01, 2021 -

Isringhausen Imports responded

Thanks, JB. Glad to hear you liked the service video. We find they're a great way to communicate with customers and allow them to make informed decisions.

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