Isringhausen Imports - Service Center

Excellent service! The pick up service was extremely convenient and helped a lot since normally I would need to have stayed at the dealership for a long time waiting for service to be completed and with convenient and helped a lot since normally I would need to have stayed at the dealership for a long time waiting for service to be completed and with the current COVID situation I do not feel comfortable doing this. And the service itself was excellent in that it fixed the problems the car was having, and with the repair being covered by an extended Porsche warranty. Thanks! More

I live in Macomb, Illinois which is a one hour forty minute drive from the dealership. It should make no sense to be so far away from servicing our two BMWs but you offer to pick them up and return as n minute drive from the dealership. It should make no sense to be so far away from servicing our two BMWs but you offer to pick them up and return as necessary. This time, as I had other business in Springfield, I offered to drive the car down for servicing thus saving your folks two round trips to Macomb. So, why do this when I could buy new cars here in Macomb. Answer is pretty simple--Service, service, and more service and done with a smile. Jeremy took my keys and that was that. I relaxed, took a walk, and read a magazine i had brought with me and then the car was ready and that was that. I had a question and Mike, who sold us the car, came out and handled everything. I must add that everyone is helpful, kind, and courteous and we have come to expect that. Again, many thanks for making "car issues" and service so seamless. You folks know your business. Gordy More

Always great to work w. Love the coffee Brandon is always exceptionally friendly & super knowledgeable. Area is clean. I can change the tv station to my choice. exceptionally friendly & super knowledgeable. Area is clean. I can change the tv station to my choice. More

Great service as always. I had asked my floor mats to be cleaned and they were missed. They corrected this at the time of pick up cleaned and they were missed. They corrected this at the time of pick up More

Jeremy is incredible at his craft! His follow-up and thorough nature are very much appreciated. If you call him after hours, he always answers or calls you right back. thorough nature are very much appreciated. If you call him after hours, he always answers or calls you right back. More

Zac Parrish, service adviser, was very helpful and knowledgeable and handled my service visit in a very efficient manner. I always appreciate Ron taking me to and from the mall. knowledgeable and handled my service visit in a very efficient manner. I always appreciate Ron taking me to and from the mall. More

Service for auxiliary battery malfunction went as planned and as promised. Problem was with scheduling, called on Monday morning and was told could schedule for Friday. Book says should not operate vehicle w and as promised. Problem was with scheduling, called on Monday morning and was told could schedule for Friday. Book says should not operate vehicle with the problem, and is used everyday. I suggested dropping it off and was scheduled for the next day (Tue). Have a little more flexibility when there are problems with vehicle More

Thank you Zack for everything last week and thank you Ron! You both were a pleasure to work with and I look forward to my next service appointment. Ron! You both were a pleasure to work with and I look forward to my next service appointment. More

Quality product and service. Excellent customer oriented interpersonal skills. Takes ownership of customer's issue or request and pursues to a thorough and satisfactory closure. interpersonal skills. Takes ownership of customer's issue or request and pursues to a thorough and satisfactory closure. More

Service was done in a reasonable time. Costs and time estimates were met. The waiting area is safe and clean. Everyone is friendly and respectful. estimates were met. The waiting area is safe and clean. Everyone is friendly and respectful. More