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Isringhausen Imports - Service Center

Springfield, IL

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264 Reviews

264 Reviews of Isringhausen Imports - Service Center

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May 20, 2021

Zac was very understanding of my situation with my car explaining what it was going to cost and the whole team was outstanding. That’s why I come here because when I leave I know the job was done correct More

by TEXX76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac and the whole Mercedes service team
May 21, 2021 -

Isringhausen Imports responded

Thanks for the great review and your continued business!

May 20, 2021

The service was very efficient and your personnel were very professional, attentive and accommodating, given my time restraints. It was a pleasant and rewarding experience. More

by SENATORCOLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Mott
May 21, 2021 -

Isringhausen Imports responded

Thank you, Senator Collins. Glad to hear we got you on your way with minimal headaches.

May 20, 2021

Matt provided excellent customer service and Steve who completed the service was detailed in the video. I appreciate all the information that was given to me before the work began on my car. More

by ICEEEB63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt T, Stephen
May 21, 2021 -

Isringhausen Imports responded

Thank you. Much of the anxiety related to servicing a vehicle can be attributed to a lack of information. We believe thorough communication is a great way to reduce that anxiety.

May 19, 2021

Communication and professionalism was very good. The work was completed timely and video review and recap is an beneficial things for customers to see. Pleased with the overall visit. More

by bmw customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Woodyard
May 19, 2021 -

Isringhausen Imports responded

Thanks for the feedback. The service videos are relatively new for us, but feedback has been strong.

May 18, 2021

The staff is very knowledgeable and so friendly. They always take great care of my vehicle and myself as well . Brandon is always friendly and helpful too ! The oil change seemed a little pricey. Not sur More

by TRACI.LYNN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
May 19, 2021 -

Isringhausen Imports responded

We're glad you had a positive service experience. We strive to deliver the best service in town at a fair price. Others may be cheaper, but we offer factory-trained technicians who know how to fix problems right the first time, potentially saving customers time and money.

May 18, 2021

Had damage to the car from a pheasant attack.Had to Had damage to the car from a pheasant attack. Had to leave the car for the weekend and there was more damage then anticipated and they did give me a More

by HNOVAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
May 19, 2021 -

Isringhausen Imports responded

Thanks for the positive review. Stay safe out there.

May 17, 2021

Top notch service. No complaints. Jeremy did a good job. Customers get spoiled using Isringhsusen services as they’ll never get this treatment anyplace in central Illinois. Thank you. More

by DIKDSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 17, 2021 -

Isringhausen Imports responded

Thank you! We try our best every day because we know you have choices when it comes to servicing your vehicle.

May 17, 2021

Excellent and courteous service. Personnel are very attentive to questions asked. No high pressure to buy anything new. Only place I will continue to get service. More

by EPARKINSON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Jeremy; also visited with Mike Plohr
May 17, 2021 -

Isringhausen Imports responded

Thanks for the review and your continued business. We appreciate it!

May 16, 2021

Friendly professional staff and quality service work. The benefit of providing a loaner vehicle or the offer to pick up the vehicle is great for out of town customers. More

by RGTZ17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy and Mike
May 17, 2021 -

Isringhausen Imports responded

Thanks for the positive review. We're glad you're taking advantage of our Priority 1 Service, including vehicle pick-up/drop-off.

May 16, 2021

BMW service is always top notch. Requiring 25 word minimum will cause me to not respond in the future. I love my X3 diesel and am delighted with mpg at 39.5. More

by Billr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 17, 2021 -

Isringhausen Imports responded

Thanks, Bill. Did you know we had the #1 rated BMW service department in the nation a few years ago? It's true!

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