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Isringhausen Imports - Service Center

Springfield, IL

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264 Reviews

264 Reviews of Isringhausen Imports - Service Center

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June 05, 2021

I’m not a fan of the cost of repairs for older BMWs. But, at least I can trust the work being done and parts being used to make my car drive like new. I wouldn’t go anywhere else. More

by Genesis Won me Over
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jun 09, 2021 -

Isringhausen Imports responded

Thanks for the great review and your continued business.

June 05, 2021

Always a pleasure to service your Volvo at Isringhausen. They keep your maintenance records unto date so you can schedule your vehicle for appropriate service at your convenience. If there are problems spot More

by DRUMME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
June 04, 2021

the staff is friendly and the service always matches or exceeds my expectations. The new video clip of the vehicle in the service bay is interesting. More

by ROB.PIETROBURGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeremy
Jun 04, 2021 -

Isringhausen Imports responded

Thanks, Rob! People seem to like the new service videos. They're a great way to visually explain any recommended service. They're the next best thing to being shown an issue in person.

June 04, 2021

Matt was very courteous. He informed me of services needed and cost. He checked with me about courtesy car wash, which I declined. The service staff is very careful with your car. Matt went over servic More

by TMMCD56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Teeter
Jun 04, 2021 -

Isringhausen Imports responded

Thanks for the great review. Our service team goes above and beyond every day!

June 03, 2021

Very nice and friendly. Prices are about average. The new video that they show you while checking your car is nice. it helps to explain what is going on. The driver that came to get my car was very nice. More

by wildmustangmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure names
Jun 03, 2021 -

Isringhausen Imports responded

Thanks! Glad to hear you like the service videos. Those have proved to be quite popular.

June 03, 2021

Whenever I need to have service on my 2015 BMW (which isn't very often) I always find the staff very friendly and personable from the moment I walk into the dealership. They explain exactly what needs t More

by sdferry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember the names.
Jun 03, 2021 -

Isringhausen Imports responded

Thanks! Our service department is the lifeblood of our dealership.

June 03, 2021

I loved receiving the video clip from Steve, showing me what he was reviewing and doing to the car. I’ve never, ever experienced anything like that with other service departments! Kudos to this team! It pu More

by andreadhowe66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Matt
Jun 04, 2021 -

Isringhausen Imports responded

Thanks, Andrea. The service videos are relatively new for us, but the response has been strong. Glad to hear you like them.

June 02, 2021

Very professional dealership who works at excelling at Very professional dealership who works at excelling at customer service. Very pleased with how I’ve been treated. Would not have any reason to shop More

by tkiper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary and Jimmy
Jun 02, 2021 -

Isringhausen Imports responded

Thanks for the great review and your continued business!

June 01, 2021

As always, the team at Isringhausen takes great care of you. The amenities and the conversations I have make bringing my vehicle in for service a real treat! More

by Ian Richardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Brad
Jun 01, 2021 -

Isringhausen Imports responded

Thanks, Ian. We strive to make servicing your vehicle as enjoyable as possible.

June 01, 2021

Service was very friendly and courteous. I waited for the service. The service was performed in a timely manner. The waiting area is very nice. More

by MMEIER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Horner
Jun 01, 2021 -

Isringhausen Imports responded

Thank you for the positive review. We appreciate it!

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