Isringhausen Imports

Exceptional service from Mike Carver Mike Carver went way beyond good customer service and gave us truly exceptional attention when we recently bought an Sclass over their Internet websit Mike Carver went way beyond good customer service and gave us truly exceptional attention when we recently bought an Sclass over their Internet website. We were very happy with the end result, his driver Chris also was very personable and professional. We will definitely use Isringhausen again for future car purchases. Bill and Jeri Lofgren, Cincinnati ,Ohio More

Customer service that is rarely found We just had our Volvo repaired at Isringhausen. This was our first repair experience, and of course we were interested to see how it would go. It wa We just had our Volvo repaired at Isringhausen. This was our first repair experience, and of course we were interested to see how it would go. It was great! The issue with the car was diagnosed and a part had to be ordered. It arrived as predicted and we were given a loaner to drive overnight while the repair was made - we live more than 60 miles from the dealer. We had been told the price of the repair and that was the price paid. During our discussion previous to the repair, we asked that another issue that had been reported as needing repaired by a competing dealer be repaired at the same time. When we arrived to pick up the car, we were told that the second repair was not necessary, so nothing was done. How many dealers would do that? More

Great customer service I brought my car in for alignment in the Benz service department on 5/4/2015. Thanks to Carl the service and parts manager who went out his way to mak I brought my car in for alignment in the Benz service department on 5/4/2015. Thanks to Carl the service and parts manager who went out his way to make my day. Also to Joe the service adviser who took his time to personally to test drove with me to determine why an alignment is needed. This two gentlemen are really the best. More

2013 Porsche Cayenne I recently purchased a 2013 Porsche Cayenne S from this dealer and my experience was excellent. The salesman Kent Hill was very knowledgable of the ve I recently purchased a 2013 Porsche Cayenne S from this dealer and my experience was excellent. The salesman Kent Hill was very knowledgable of the vehicle. The negotiation process was good and I felt fair based on my review of their vehicle and mine. I would certainly recommend this dealer and would buy from them again. This was my second cayenne but first one from this dealer. More

Porsche surprise We live over an hour away from Springfield and were in the market for a luxury SUV. After several visits to our local dealer (MB, Volvo, Audi) and ba We live over an hour away from Springfield and were in the market for a luxury SUV. After several visits to our local dealer (MB, Volvo, Audi) and basically no satisfaction, we cold called Isringhausen on a trip back from St. Louis. We were immediately impressed with the professional image we saw and met with Mike Carver to discuss options. We returned a few weeks later to test drive MB, BMW and Volvo models. Mike had asked if we would want to test a Cayenne and after initially declining, decided "why not." Suffice to say we were impressed and ultimately bought a year old CPO Cayenne. Mike was the epitome of patience and never pushed on any vehicle but was obviously sincerely interested in finding the best car for us. We have heard the Isringhausen tradition of service and fully anticipate that it will match the positive experience we have had in sales. If not, further reviews will follow!!!! More

Excellent Experience I have bought two cars from Isringhausen in recent years (BMW & MB) and other family members 6+ cars over time. Worked with Brain Mitchell recently wi I have bought two cars from Isringhausen in recent years (BMW & MB) and other family members 6+ cars over time. Worked with Brain Mitchell recently with purchase of new MB who is very knowledgeable and attentive to details. As a purchaser we always want a better deal, but I feel very satisfied we reached a mutually agreeable deal and further Brian went above and beyond by helping transition my old car to a private purchaser (better for me) who came along at the eleventh hour! Brian (Luke, Anies) were kind enough to store my car a few days while the purchaser arranged for transportation out of state. I am totally delighted with my new car and would highly recommend Brain if you are looking for a MB.........and Dave Heimlich too on BMW side......great team and Isringhausen. More

First time purchase with Isringhausen We are new owners of a 2015 BMW. X3, purchased through the very knowledgeable assistance of Jeffrey Edmiston. Our visits to the dealership were all ve We are new owners of a 2015 BMW. X3, purchased through the very knowledgeable assistance of Jeffrey Edmiston. Our visits to the dealership were all very positive and combined with the reputation of community involvement helped us make the decision to purchase at Isringhausen. The X3 is not our first BMW but our history with BMWs over the years (4 other 3 series cars) made the decision pretty easy. While we have not had very much contact with service the little we have had is impressive. Very personal and efficient contact with Service Adviser, Jeremy. We are glad to be working with the staff at Isringhausen BMW and proud of the dealers support of community events such as the President Lincoln funeral commemoration. More

We wanted to buy our very 1st Mercedes-Benz We were in the Springfield area and wanted to stop by Isringhausen dealership to test ride some vehicles and after test driving numerous BMW's and Mer We were in the Springfield area and wanted to stop by Isringhausen dealership to test ride some vehicles and after test driving numerous BMW's and Mercedes-Benz, Jeffrey Edmiston our sales rep., who went out of his way to fine the right vehicle for us, finally put us behind the wheels of a 2012 350E Mercedes-Benz. The vehicle had everything and then some for what we wanted. Price & warranty and top dollar for our trade-in. It was just a great experience with purchasing this vehicle and we couldn't have been happier with the way everything was done for us. Would highly recommend to anyone that is going to buy an New or Used vehicle from this dealership. Thanks again Jeffery Austin & Kathy More

Excellent Service - Again As always, excellent service experience this week from Gary, Joe and Anthony. I would highly recommend these guys, they will look after you. They ar As always, excellent service experience this week from Gary, Joe and Anthony. I would highly recommend these guys, they will look after you. They are always responsive and go the extra mile to ensure complete customer satisfaction. More

They want to charge you NEW prices for USED cars... I was looking to purchase a 2014 4 Series BMW. I found one I liked at Isringhausen BMW. It was listed under NEW cars. It turns out that the followi I was looking to purchase a 2014 4 Series BMW. I found one I liked at Isringhausen BMW. It was listed under NEW cars. It turns out that the following is the correct information. It has been titled 1 year ago. The factory warranty has been running for 1 year. It had almost 3,000 miles on it. Now they are haggling the price with me and they START at the NEW MSRP price. They just could not understand why I would not bait. So after 3 weeks, 12 emails and MANY phone calls I had had enough. Needless to say the USED car at Isringhausen is STILL listed on the BMW site for a little over $2,000 off of MSRP. I wonder how long they will have to keep their USED car???? Yesterday I purchased a Brand New 2015 at another dealership and drove away in 3 hours. Needless to say I will NEVER be back to Isringhausen BMW again. And I will warn all I can to avoid this trap. Post Script - 1 The day after I posted this review Jeffery called me. Left a voice mail basically calling me a liar. I sent a physical screenshot of the main BMW web site to show the BMW salesperson what THEIR car was listed at on the web site. Then I received another email from Jeffrey. In this email he told me basically that I was right about the $2,100 off of MSRP listing. And that basically the whole thing was a misunderstanding. They just think that the car is worth MORE than Edmunds, KBB, or NADA list for the USED car price. More