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Isringhausen Imports

Springfield, IL

4.9
1,029 Reviews
OUR PRIORITY IS YOU. We believe that every person who walks through our doors deserves attention, honesty, and respect - including our employees. By working together in this way, we become more than a team; we become a family. Our belief is that if our employees function as a family, that family will extend its reach to our customer. The tenure of our 65 full-time employees averages 8 years. The difference at Isringhausen is that we demonstrate our consideration for our employees and our customers every day-- for without quality employees and satisfied customers, we cease to exist. Every day we work towards the greater good for our customers, our fellow employees and our community. Every Isringhausen employee attempts to follow the example of leadership, friendship, and integrity with which Rob Isringhausen led us for over 25 years.
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229 E Jefferson St.

Springfield, IL

62701

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Showing 1,029 reviews

March 18, 2021

Zach and Anthony made this a very easy experience for me. They were ready when I arrived, the issue with my car was resolved promptly, and they took great care of me at every step. More

by Vette Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach, Anthony
Mar 22, 2021 -

Isringhausen Imports responded

Thanks for the feedback. Zach and Anthony really go the extra mile for our customers.

March 18, 2021

Very professional and informative. They take care of the issues at hand in a short period of time. The parts department had the items in stock that I needed. More

by BRUCE.DELAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Parrish
Mar 22, 2021 -

Isringhausen Imports responded

Thanks for the comment, Bruce. Being an authorized dealer, our parts department is second to none.

March 17, 2021

Zach provided his usual thorough and courteous service. Everything was done on a very timely basis and with updated information along the way. The availability of a loaner car was also very helpful. More

by KMCFADDEN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Parrish
Mar 22, 2021 -

Isringhausen Imports responded

Thanks for the feedback. We're glad you had a pleasant service experience.

March 17, 2021

Great personal service, Jeremy kept in contact with me through the day. He sent me a video link of the technician inspecting our vehicle. The shuttle driver were courteous as always More

by GPKOEHLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 22, 2021 -

Isringhausen Imports responded

Thanks for your kind words. Glad to hear you took advantage of our service shuttle.

March 16, 2021

Great and prompt service. Give these guys 10 out of 10. Frequent calls to update me on the service of my vehicle. They set me up with a very nice Macan as a loaner. More

by KELVIN.PETERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Mgr, TJ
Mar 17, 2021 -

Isringhausen Imports responded

Glad to hear you had a positive service experience, Kelvin, and thanks for your business.

March 14, 2021

Car was pick and deliveredVedio of car inspection and Car was pick and delivered Vedio of car inspection and recommended services Car back as time recommendations Service department can be reached in More

by DYAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 15, 2021 -

Isringhausen Imports responded

Thanks for the positive review. The technician videos explaining recommended service are relatively new for us, but people seem to like them.

March 13, 2021

Very customer oriented. Service Department easy to work with for scheduling appointments. We live 2 hours away and appreciate the use of a loaner vehicle [to shop and eat] while the service is being perfo More

by norwest63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 15, 2021 -

Isringhausen Imports responded

Glad to hear you're exploring Springfield a bit while you're in town for service. Have you tried a "horseshoe" sandwich yet? They're a local favorite. Oh, and thanks for the great review!

March 13, 2021

A first-class operation from sales through service. Personnel are friendly, accommodating, competent and professional. Facilities are clean with good amenities. I have happily dealt with Isringhausen More

by MIKELAWRENCE64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Matt
Mar 15, 2021 -

Isringhausen Imports responded

Mike, thanks for your kind words and for your continued business. It means a lot to us.

March 13, 2021

This is my 5th purchase from Isringhausen. Always impressed with their customer service and attention to detail. Rob landers is the best to deal with as he always goes the extra mile. More

by SARAH.TROEHLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Landers
Mar 15, 2021 -

Isringhausen Imports responded

Thanks, Sarah! We're celebrating our 40th year in business this year, and it's due in no small part to repeat customers like you! We really appreciate your business!

March 12, 2021

Highly responsive, professional, timely and friendly service. Your service consultants represented Isringhausen well. I will gladly get my 2021 Volvo XC90 service there in the future. More

by eric.escobar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl and Brandon
Mar 15, 2021 -

Isringhausen Imports responded

Thanks, Eric. And congratulations on your new XC90. If you have any questions about it, be sure to ask your client advisor during your next service visit. Modern vehicles have LOTS of new features, and we want you to get the most out of them.

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