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Isringhausen Imports

Springfield, IL

4.9
1,029 Reviews
OUR PRIORITY IS YOU. We believe that every person who walks through our doors deserves attention, honesty, and respect - including our employees. By working together in this way, we become more than a team; we become a family. Our belief is that if our employees function as a family, that family will extend its reach to our customer. The tenure of our 65 full-time employees averages 8 years. The difference at Isringhausen is that we demonstrate our consideration for our employees and our customers every day-- for without quality employees and satisfied customers, we cease to exist. Every day we work towards the greater good for our customers, our fellow employees and our community. Every Isringhausen employee attempts to follow the example of leadership, friendship, and integrity with which Rob Isringhausen led us for over 25 years.
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229 E Jefferson St.

Springfield, IL

62701

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Showing 1,029 reviews

March 31, 2021

Very friendly, helpful and efficient. Answered all questions. Wait area was very well stocked and clean. Masks worn. Very fast service. Loved the clean car. More

by jvellis4953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 05, 2021 -

Isringhausen Imports responded

Thanks for commenting. We take Covid-19 guidelines seriously and try to put our guests at ease.

March 31, 2021

Superb service. Really helpful in answering questions and explaining technical issues. The thorough knowledge of the product really made for an enjoyable experience. The entire process was a pleasure. More

by AVANMETER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Apr 05, 2021 -

Isringhausen Imports responded

Thanks! We love satisfied customers!

March 31, 2021

The service department promptly serviced our car and kept us informed throughout the process. We worked with Brandon, who was friendly and professional. We’ve always experienced great service at this dea More

by SAMAXWELL4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 05, 2021 -

Isringhausen Imports responded

Thanks for the compliment, Sam. And thanks for your continued business!

March 30, 2021

Quality from the word GO! Always a pleasant greeting. Good explanations of issues. Quick, timely repair, evaluation, or maintenance. The service center may be a main reason for repeat, satisfied custo More

by gburns1292
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 30, 2021 -

Isringhausen Imports responded

Thanks! Service visits can be a little confusing and scary. We think simple, concise explanations go a long way. We can also provide a video of the problem if we can't show it to you in person.

March 30, 2021

Service was exemplary. Vehicle was completed in a timely manner. Impressive service area. Installed new floor mats. Brandon gave a review of vehicle software. Very informative. More

by RTTRIMBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 05, 2021 -

Isringhausen Imports responded

Thanks for sharing! Brandon is one of our best. We'll pass along your compliment.

March 29, 2021

AWESOME experience! I will never use another dealer! I was treated like royalty and I absolutely LOVE my new ride. Thank you, thank you very much!! More

by SCAIN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Shawn, Charlie
Mar 30, 2021 -

Isringhausen Imports responded

Wow! Thanks for the kind words and your continued business. It's rewarding to hear our efforts are appreciated.

March 28, 2021

Great service experience as usual. Prompt and courteous service experience. A new loaner vehicle while my vehicle was being serviced which is one of the most important perks for me. More

by KLR530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 30, 2021 -

Isringhausen Imports responded

Thanks for the feedback. We try to ensure our Priority 1 customers get a late-model loaner of the same make. It's a convenient way to check out the latest vehicles.

March 27, 2021

Everyone at Isringhausen is first class, from the mechanics, the two guys that picked up and delivered my car and of course Brandon coordinating the whole thing! More

by margstrano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 30, 2021 -

Isringhausen Imports responded

Thank you! Our service people are the unsung heroes of the entire dealership. They really go above and beyond each day.

March 27, 2021

Easy to make service appmt. Friendly people. Attractive and clean facility. Quality service work. Have used the dealership for many years and have always been satisfied with both sales and service. More

by MDUNLAP104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 30, 2021 -

Isringhausen Imports responded

Thanks for your continued business. Isringhausen is celebrating our 40th year in business, thanks to repeat customers like you!

March 26, 2021

Provided vehicle appointment that met my schedule, provided transportation to and from my workplace at requested times, and delivered repaired vehicle in very clean condition with minimal wait time. More

by DOGLESBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Mar 30, 2021 -

Isringhausen Imports responded

Thanks for the kind words, Doglesby. We know our customers' time is their most valuable commodity and try to be respectful of that fact.

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