Island Toyota - Service Center

I have never been as pleased or as amazed as I am with I have never been as pleased or as amazed as I am with the service that I received from Besa today. Of significance, Besa is very efficient, courteou I have never been as pleased or as amazed as I am with the service that I received from Besa today. Of significance, Besa is very efficient, courteous, cordial and sincere, which are very admirable qualities. Island Toyota is very fortunate to have an employee of her caliber working there and should do anything they can to keep her. More

Besa & Primo and staff were wonderful, polite got me in and out. Even got treats for my daughter so sweet. Great experience! Highly recommend Island Subaru. and out. Even got treats for my daughter so sweet. Great experience! Highly recommend Island Subaru. More

Brought my car in for a test drive after another dealership did some work. Besa and Priamo were wonderful and took the time to test drive the car with me and explain everything. Thank you so much fo dealership did some work. Besa and Priamo were wonderful and took the time to test drive the car with me and explain everything. Thank you so much for your stellar service. More

Extremely rude, and disrespectful to me. Sal cursed at me in front of customers and threw my paperwork at me all because I answered his question by telling him they were 40 minutes late for my scheduled appo in front of customers and threw my paperwork at me all because I answered his question by telling him they were 40 minutes late for my scheduled appointment time. He then called his boss, whom I had been in contact with because they kept me waiting for hours on a previous service appointment, and lied, saying I had yelled at him. I have never dealt with such dishonesty, incompetence, and rudeness before. Island Toyota, after wasting my time, and ruining any confidence I had that they could repair my car in a timely manner, offered to come pick it up at my house, fix it, and drop it off. I declined their offer, because Sal was so unhinged, I didn’t feel safe entrusting my vehicle, and by extension my family’s safety with him. Island Toyota has not done anything to address Sal’s behavior, but they apologized to me and attempted to sell me a new car. No thanks. I will be taking my business elsewhere and registering complaints with Toyota all appropriate licensing agencies. More

Mr. Sal Sorino (apologies if your name is misspelled)My Mr. Sal Sorino (apologies if your name is misspelled) My brother and I brought my mother's car in for service yesterday 8/10. We were told the car Mr. Sal Sorino (apologies if your name is misspelled) My brother and I brought my mother's car in for service yesterday 8/10. We were told the car would be ready by the end of the day. I thought that was great and went home to wait for the call to pick up the car. It was close to 5pm and neither my brother or I received a call that the ready or that service would be delayed. Since we didn't get the call, my brother called and was told the car wouldn't be ready until the next morning. We called this morning before heading to the garage at 10am only to be told the car would be ready around noon. We got to the dealership and there was only 1 person being taking care of by a female employee at the desk, while two other employees come to the desk and utterly ignored my brother and I. I had to say something to even get acknowledged. Not a SINGLE employee working behind that service desk said hi, I'll be right with you or hello, how can I help you. NO, utter customer disrespect. Eventually James came out and sat at the desk, no hello, how you doing, nothing, just handed my brother the papers and no thanks, nothing. Customer service is the bread and butter of ANY business, period! The individuals working in the office were unprofessional and I'm sure not a true representation of you and Toyota. I will be happy to share my negative experience with the better business bureau and Toyota. My overall customer experience is really a 0 but I gave a 1 star because the car was fixed. I suggest the service center in NJ, customer service is much better. Thank you. BF Staten Island, NY More

Friendly and attentive staff. Always a smile on their faces. faces. More

Absolutely fantastic service from beginning to end. There was a recall service put out for my car model and I needed to schedule an appointment to get it checked. There was actually a prior recall There was a recall service put out for my car model and I needed to schedule an appointment to get it checked. There was actually a prior recall replacement on the Starlink LCD system but I chose to only do the newest recall since it was a safety risk. I've never been to Island Subaru Service Center before but I decided to go with them. I called and easily scheduled an appointment early in the day as recommended by the nice representative and I'm glad I did. I received a number of appointment reminders via texts, emails and a phone call, which I found convenient. Come the day of the appointment, I drive my car in and the assistant quickly noted the car's information and took it in. I'm lead to their service center where I'm greeted and assisted by Bessa, who was a tremendous help throughout the process. She told me the check should only take an hour and that she will give me a call when it's ready. So I head home and Bessa calls to inform me that I actually needed another service done for the Starlink. I informed her that I was aware but was going to opt out since it wasn't a safety risk and I didn't want the car to be kept overnight. She highly recommended that I get the Starlink fixed as well and listed the advantages, convincing me to go ahead with it. She assured me that it shouldn't take long and would even provide a rental if I needed one. She called back an hour later to provide me with a time to come pickup (only 3 hours!). I arrive on time and Bessa told me my car was ready to go. They even washed it for me! One of the assistants took my paperwork, brought my car to the exit and I was out. Very smooth transaction! To Bessa - Thank you for making my first appointment at Island Subaru Service Center a smooth and easy one! Your customer service was top notch. Thank you for the follow-ups and recommending to go ahead with the other recall. May this comment be helpful to other drivers looking to service their car. More

I enjoy dealing with Priamo. He's always up front about what the issues are, explains everything and the costs .... overall just provides great customer service! what the issues are, explains everything and the costs .... overall just provides great customer service! More

First time dealing with Toyota service center. I’m very happy with the service, everything was done quick and perfect Outstanding costumer service from Besa happy with the service, everything was done quick and perfect Outstanding costumer service from Besa More

Efficient, organized and simple the best, that's the experience working with Besa! I had a recall for my car and the issue was fixed with proper experience, thank you again Besa! experience working with Besa! I had a recall for my car and the issue was fixed with proper experience, thank you again Besa! More