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112 Reviews of Island Toyota - Service Center
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July 30, 2018
excellent customer service special Lorena. lam so happy because this first time I fell setcifed at service of my car. Lorena is the best. thanks a lot. this change my experience . I had bad ex lam so happy because this first time I fell setcifed at service of my car. Lorena is the best. thanks a lot. this change my experience . I had bad experience with sales but very satisfied with customer service More
by gountawf
July 30, 2018
Very happy with the service department. My two the day of service was Lorena Vilela. She was extremely helpful and very ptofessional. Lorena made the information needed very easy and h My two the day of service was Lorena Vilela. She was extremely helpful and very ptofessional. Lorena made the information needed very easy and had almost all the info she needed right in front of her. I was distressed to see the intake station where the cars pull in making it very unhealthy for all the reps They should be back in the offices where don't have to Breathe in exhaust all day More
by CAR511
Employees Worked With
LORENA VILELA
July 29, 2018
Very convenient I was able to schedule a same day appt for my included/free Toyota service. Everyone was friendly and helpful when I drove up. The service representa I was able to schedule a same day appt for my included/free Toyota service. Everyone was friendly and helpful when I drove up. The service representative Lorena Villalela was very personable, explained the services clearly (b/c I didn’t recall anyone explaining it when I leased the car), and asked the techs to expedite the services b/c I had my infant w/ me. I was out in good time even with the complimentary car wash added on. I was very happy with how smoothly everything went. More
by Regnig
Employees Worked With
Lorena Vilela
July 29, 2018
Toyota review Very nice people to deal with them. I requested to change one of the tires that is loose pressure. And it takes time to confirm with the contract. But Very nice people to deal with them. I requested to change one of the tires that is loose pressure. And it takes time to confirm with the contract. But in overall everything was fine. More
by Jalo
Employees Worked With
Melissa Merino
July 27, 2018
Great customer service I had to bring my subaru in for regular service and I have to say that all of the people at your Subaru service location were extremely solicitous and I had to bring my subaru in for regular service and I have to say that all of the people at your Subaru service location were extremely solicitous and professional with handling my questions, and most especially the woman at the counter, Lorena. She was extremely attentive to my needs and rapidly took care of all of my concerns--with a smile. Service was great and not as costly as I expected. I will definitely be coming back. More
by MaryHC
Employees Worked With
Lorena
June 20, 2018
Taking care of customers is their top priority! Had a great service experience at Island Toyota. Besa is one of the best ones there that takes care of customers and makes sure everyone leaves the pl Had a great service experience at Island Toyota. Besa is one of the best ones there that takes care of customers and makes sure everyone leaves the place with a big smile. I appreciate this manner, and happy to be their custome for past 3 years now. Trying to bring my friends from BK to this place in SI to get their cars serviced. More
by Araz8
Employees Worked With
Besa Grajqevci
June 10, 2018
Flat Out Lied I arrived with my 2016 Avalon to have the 18 month service done with an appointment, Two & a half hours later a service guy who came into the waiting I arrived with my 2016 Avalon to have the 18 month service done with an appointment, Two & a half hours later a service guy who came into the waiting room to get something from a vending machine stated to me in a surprised tone " Why are you still here, your car has been done for some time ". This statement brought me out to the service area where I stood around for a half hour while they located my paperwork. When I got into the car I am realizing that nothing appeared to have been done so I asked the service manager what exactly was done.His reply was no oil change at this time [ which is a major reason I took the car in ] we topped off the fluids , rotated the tires and gave it a complimentary car wash. When I checked under the hood I was actually happy to see undisturbed dust on the engine showing that NOTHING HAD BEEN TOUCHED otherwise I have to worry. Why is my new car loosing Brake fluid, transmission fluid, ETC. that it needs to be topped off. So now I have to doublecheck everything . Rotate tires- NOT DONE a small mark on the left rear wheel is still on the left rear, What actually was done was to over inflate 3 tires to 39, 40 & 41 lbs. and slop on some kind of sidewall tire shine product. The "Complimentary" car wash - NOT DONE I had the car washed two days earlier and there is a telltale windshield clean spot when I hit the wipers to clear the overnight dust off. It simply does not take close to three hours to put air in the tires . The service manager, James Tripoli has gone way past simply dropping the ball. More
by NYINJUN
Employees Worked With
James Tripoli
May 30, 2018
Great service Worked with Lorena. Excellent service. She took the car right away and communicated with me throughout the entire process. Couldnt have asked for a mo Worked with Lorena. Excellent service. She took the car right away and communicated with me throughout the entire process. Couldnt have asked for a more smooth experience. Thanks Lorena!! More
by dbrown25
Employees Worked With
Lorena
May 26, 2018
First service I am from NJ but purchased my vehicle from Subaru at island Subaru had first service and I was treated very well. Service was fast and it was a busy I am from NJ but purchased my vehicle from Subaru at island Subaru had first service and I was treated very well. Service was fast and it was a busy Saturday morning. Also, did free tire rotation because I waited so long which was not long at all. More
by Sin976
Employees Worked With
Besa
May 18, 2018
Great Service I recommend this store. My service advisor Lorena was very friendly and professional. They were very efficient and their s service was fast. I’ll reco I recommend this store. My service advisor Lorena was very friendly and professional. They were very efficient and their s service was fast. I’ll recommend this dealership to my family and friends. More
by Laura3376
Employees Worked With
Lorena Vilela
