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Island Subaru - Service Center

Staten Island, NY

4.8
43 Reviews

43 Reviews of Island Subaru - Service Center

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September 09, 2024

Very professional and knowledgeable. Cecilia keep me informed throughout the service and about up coming service requirements. Complimentary car wash. Everything went very good. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Cecilia , Chris Miros
Sep 13, 2024 -

Island Subaru responded

Hi Jack! Thank you for your wonderful feedback! We're thrilled to hear about your positive experience and appreciate your kind words about Cecilia. Her professionalism and communication ensure our customers stay informed and satisfied. We're glad you enjoyed the complimentary car wash as well. Your satisfaction is our top priority, and we look forward to serving you again in the future!

July 16, 2024

Friendly, helpful, knowledgeable Staff is pleasant, does their best to make the experience have the least amount of stress More

by Zoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celia, Chris Miros
Aug 08, 2024 -

Island Subaru responded

Thank you so much for your wonderful review, Zoe! We're thrilled to hear that our staff was friendly, helpful, and knowledgeable and that they made your experience as stress-free as possible. We appreciate your kind words and look forward to serving you again at Island Subaru!

February 16, 2024

More training for staff that does write up and bills. Unaware of the dealerships own programs More

by Nelson5512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miros
Feb 21, 2024 -

Island Subaru responded

Thank you for your constructive feedback. We're always looking to improve our services. Your comment about the need for more training for our staff regarding our dealership's programs has been noted. We appreciate your patience and will ensure better knowledge and awareness for our team moving forward.

February 07, 2024

Brought my Subaru for it's 2nd service. My service advisor was very knowledgeable. My vehicle was returned to me serviced and washed. Great experience! More

by sonogram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miros
Feb 14, 2024 -

Island Subaru responded

Hey there! We're delighted to hear about your positive experience at our service center! We appreciate your trust in us with your Subaru and are happy you enjoyed the complimentary wash. We look forward to assisting you with future services!

January 29, 2024

Cecilia Sterlacci is the best Service Manager, she knows her stuff and is very professional! More

by merlam44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Sterlacci
Feb 01, 2024 -

Island Subaru responded

We're delighted to hear your positive feedback about Cecilia Sterlacci! Thank you for choosing our service, we look forward to assisting you again in the future!

January 02, 2024

Good adviser. goood mechanic.i will recommend to my friends to buy new subaru. The best car. More

by cohenair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florian my advisor. He is the best.
Jan 04, 2024 -

Island Subaru responded

Thanks for your kind words and recommendation! We're glad you're satisfied with our services. We look forward to assisting you and your friends in the future.

November 27, 2023

The best service in nyc, weather in sales of service. I will gladly recommend them to anyone. More

by 7646bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales, naiia telic service, be a
Nov 29, 2023 -

Island Subaru responded

Wow! Thank you for recommending us and for taking the time to write us an amazing 5-star review! We greatly appreciate it, Bobby.

October 31, 2023

Island Subaru always makes it easy and a pleasure when I bring my car to them for service. Courteous and respectful treatment, as well a lift home, and a pickup to return me to the service area when my veh More

by tomcocaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm sorry to say I did not get names.
Nov 01, 2023 -

Island Subaru responded

Hi Tom! Thank you for take the time to write us a great 5-star review. We greatly appreciate you taking the time to share your wonderful experience with us. If there is anything else we can do for you, please feel free to reach out to our team.

October 31, 2023

Island Subaru is fantastic. My service person is more like a patient advocate, holding my hand every inch of the way. I get door to pick ups and drop offs, eliminating the old h More

by mattysolow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miros
Nov 01, 2023 -

Island Subaru responded

Hey there! We are more than thrilled to hear that your experience with smooth and easy. If there is anything else we can help you with, feel free to reach out us. Thank you for this amazing review.

September 25, 2023

I had a check engine light issue under warranty. I was able to bring the car in the next morning. I was immediately offered a loaner car. Florian was my service rep and he kept me in the loop during More

by rsleddy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florian
Sep 27, 2023 -

Island Subaru responded

Thank you so much for taking the time to write us this amazing review. It always thrills us to hear about our customers amazing experience with us! We greatly appreciate you for always choosing Island Subaru! If you ever have any questions, feel free to reach out to us.

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