![](http://dealerrater.com/ncdn/u/13.20240701.741/Graphics/icons/close-x-orange.png)
Island Subaru
Staten Island, NY
Filter Reviews by Keyword
By Type
Showing 347 reviews
Joshua Mendez Despite all of the chaos caused by the current outbreak of COVID-19, Joshua Mendez made sure that all of the recalls that had to be done on my car, we Despite all of the chaos caused by the current outbreak of COVID-19, Joshua Mendez made sure that all of the recalls that had to be done on my car, were done. Everyone was really overwhelmed, including him, since he and the service manager (Bessa) were the only ones "manning the fort", but still, Joshua made sure that I was taken care of and was a man of his word. Thank you so much for everything, Joshua. More
Condescending Isaiaah the sales rep was great. It was not until we got to the finance manager that the situation turned sour. Ramon, the finance manager treated m Isaiaah the sales rep was great. It was not until we got to the finance manager that the situation turned sour. Ramon, the finance manager treated me and my husband like we were stupid. We stated that we would like to know our final payment before we sit there and the car gets delivered. He kept repeating that he won't know until later. We stated, how can that be. My credit is excellent and there should be no surprises. He goes ok, the price that is on this paper is the price you get, plus the APR. The incentive on that day was .9, He stated that I can't get the incentive because I negotiated a price. He then went and ran my credit and came back at 2.9, which make a 30$ difference monthly. We researched and online it said the highest it should go was 1.9. He didn't want to hear it. He said if we don't like it we can walk away. So, I got up and walked away. I don't need anyone speaking to me as if I am uneducated and as if they are the only dealership around. It is just sad that they waste people's time. More
Can"t believe it Everything went better thanI expected it to go.Everyone was courteous and professional and on time.Thanks again Subaru.I think I will be a Subaru cust Everything went better thanI expected it to go.Everyone was courteous and professional and on time.Thanks again Subaru.I think I will be a Subaru customer for a long time More
Good experience This is my second Subaru, love my car. Friendly people not pushy. I would recommend them to my family. My service Ceceliia Sterkaccu is like a friend, This is my second Subaru, love my car. Friendly people not pushy. I would recommend them to my family. My service Ceceliia Sterkaccu is like a friend, More
terrible will never go back to this dealer this is the second time been there for service, and it never went well on the both occasion,staff is very rude. will never go back to this dealer this is the second time been there for service, and it never went well on the both occasion,staff is very rude. More
Great service Great Service. I have been using them since 2004. Cecilia takes good care of us. I would highly recommend this service. Everyone there is friendly and Great Service. I have been using them since 2004. Cecilia takes good care of us. I would highly recommend this service. Everyone there is friendly and accommodating. More
Excellent Service I’ve been going to Island Subaru to get my Crosstrek serviced, so far everything is great. Highly recommend Island Subaru. Mr. Sultan made the transac I’ve been going to Island Subaru to get my Crosstrek serviced, so far everything is great. Highly recommend Island Subaru. Mr. Sultan made the transaction easy. More
Great Experience Bought a Subaru Crosstrek and sales person, Donna Nocerino, and the manager, Greg Kemp, were fantastic. From the moment we entered the dealership, we Bought a Subaru Crosstrek and sales person, Donna Nocerino, and the manager, Greg Kemp, were fantastic. From the moment we entered the dealership, we were made to feel like family. Donna is friendly, professional, patient and honest. With every visit, she took her time, answered all of our questions and let us know we could get in touch with her anytime. When we picked up the vehicle, she walked us through every detail so that we had a good understanding of how everything worked.. During our first visit, we were also introduced to Greg Kemp, who then invited us to a New Owners's Event, which we attended and which was instrumental in helping us make the decision to buy. We very highly recommend Island Subaru. More
Great Experience I bought a Subaru sport, got a great price. I had Sal who was a great car salesman, he explained the car inside and out in detail. He was very frien I bought a Subaru sport, got a great price. I had Sal who was a great car salesman, he explained the car inside and out in detail. He was very friendly too. More
Harrassment Received multiple calls from this dealership because someone accidentally entered my phone number. I've I formed them I am not this person and reques Received multiple calls from this dealership because someone accidentally entered my phone number. I've I formed them I am not this person and requested they do not call me but they persist. I think it's a joke that they blame "their website for not communicating with multiple dealerships" (2 others have called as well). Writing this review because island Subaru continues to call even after I've requested they stop. Really poor practice. More