Island Subaru

Great dealership experience I came here looking to lease a WRX, fully expecting the usual hassle and Staten Island dealership experience. The experience I got, on the other hand, I came here looking to lease a WRX, fully expecting the usual hassle and Staten Island dealership experience. The experience I got, on the other hand, was wonderful. Anthony was very knowledgeable about the car, he treated me with respect, and there was absolutely no pressure. He was friendly and worked with me to get the deal I was looking for. The whole process was transparent, He took the time to answer all of my questions, and the few times I repeated a question he was always patient and always made sure I understood everything he was saying. The trade in process was actually easy, I didn't have to haggle to get top dollar for my trade, which was definetely unusual. Everyone I dealt with here was friendly, and there was no push to get the signature and move on. When everything was said and done, there was no push to get me out. Anthony didn't disappear to find a new customer, he stuck around and took the time to explain everything about the car. I got the feeling that he wasn't satisfied until I was. I reccomend them to anyone looking for a Subaru. More

Best experience buying a car, Honest and amazing! In my experience next to buying a house buying a car is the most stressful. My last 2 cars I have purchased the process was such a nightmare that it h In my experience next to buying a house buying a car is the most stressful. My last 2 cars I have purchased the process was such a nightmare that it had me dreading having to do this all over again. My last 2 cars were a Nissan and a Honda. The dealer I decided to buy from baited me and switched the price and terms the day I went to close on the car leaving me to become angry and storming out of the dealership to deal with someone else. I walked into Island Subaru in Staten Island to only look at the truck my wife wanted. I never expected to do business because my bad past experiences were the dealers across the street and expected them to be the same owners. I spoke to Steve, my sales person and I found out that they were not affiliated. I told him my past stories and he assured me I would not have that experience there. Skeptically I told them that I am not a haggler and I would go to 3 Subaru dealers and who ever gave me the best price first would get my business. I told them what I was looking for and Steve came back with Marcus the store Manager and Jason the Finance Manager. I was shocked to hear their offer. It was a great lease price. Being the ultimate car consumer pessimist, I figured the bait and switch was put in motion. Despite the price I went to 2 other Subaru dealers the following day , one wouldn't even give me a price the other offer was $90 a month more. Once I told them I had a much better deal they stated "Well let me see what our best price can be". I stated you want to give me your best price now that you know I have a better deal somewhere else? Why wouldn't you give it to me first? Like I promised I don't haggle. I mean $90 more wasn't even in the ball park of what Island Subaru offered. I left and went back to Island Subaru. The difference in the price between them and the dealership in NJ was so different I figured there had to be a bait and switch coming. I was meet by the same team as the day before. Steve, Jason and Marcus started the process and when it was done I couldn't believe it. Everything they said and promised was perfect. NO BAIT AND SWITCH! Great honest guys. The day I went to pick up my car I ran into another customer who I was talking to. He was telling me he didn't expect to buy his car today but they gave him a deal he couldn't turn down and he was also complimentary on the honesty and the best price up front. All car buyers need to do business like this. Treating the customers right only leads to referrals and more sales. Thank you Island Subaru and thank you Steve, Jason and Marcus for the stress free buy. I already have my brother coming to you when his lease is up in December and I will keep the referrals coming. More

"Beat all competitors pricing" I had a smooth pleasurable experience at the new Island Subaru.I was on my way to a New Jersey dealership to purchase my new Forester and decided to s I had a smooth pleasurable experience at the new Island Subaru.I was on my way to a New Jersey dealership to purchase my new Forester and decided to stop by the all new Island Subaru. Sal Mazella was able to beat the price that I was quoted from the New Jersey dealership and earn my business. It was most convienent that I was able to pick up my new Forester from my neighborhood Subaru dealership. More

Refreshing experience - upfront and honest I would have never thought of doing business there in the past. However, the dealership is operating under new ownership, so I thought that I would g I would have never thought of doing business there in the past. However, the dealership is operating under new ownership, so I thought that I would give it a shot. I dealt with Sal Mazella and he was extremely easy to work with. He was honest from the start and not pushy by any means. He got me a great price on the vehicle I wanted, and was helpful in explaining all of the paperwork. Jason Trotte, the finance manager, was also extremely helpful in explaining the cost breakdown and the various finance options that were available. There were no hidden costs and they did not play any games. I never felt pressured to buy a car from them. They provided me with information and were patient until I made my choice. It was an all around great transaction. I would definitely do business with them again. More

New Owners, GREAT Experience! My family and I had a great experience with this dealership! In the past I have purchased several vehicles in NJ. I felt that the dealerships on Sta My family and I had a great experience with this dealership! In the past I have purchased several vehicles in NJ. I felt that the dealerships on Staten Island were not as frendily, knowledgeable nor negotiable. Well Island Subaru proved me wrong.. I will start with the staff, they're all very friendly and curtious The second thing that stood out was the presure sales pitch. ***That does not exist with this dealership*** But more importantly, they met my needs and remained within my price range. I went to Bayridge, All American Ford, and Jeep World. Take it from me, save your time and toll money and head straight to Island Subaru. . -My first purchade as a Subaru customer and plan on returning. Anthony More

My experience was a pleasure This was my first experience at Island Subaru, and from the very beginning, my husband and I were made to feel very comfortable. Sal Mazzella was very This was my first experience at Island Subaru, and from the very beginning, my husband and I were made to feel very comfortable. Sal Mazzella was very patient explaining the features of the Subaru Forester, and he helped make my decision to purchase the vehicle a no-brainer. The entire staff that day were courteous and very helpful, and we were able to conduct our business in an efficient manner. Can't wait to pick up my brand new Forester tomorrow! More

High quality and efficient service My experience at Island Subaru was excellent. This is the fourth time I've leased a car and this was my quickest experience by far! All of the staff My experience at Island Subaru was excellent. This is the fourth time I've leased a car and this was my quickest experience by far! All of the staff were extremely helpful and friendly. Our salesman, Anthony was professional, courteous, and helpful, facilitating the process so we didn't spend the entire day at the dealership. We love our Subaru and will be back to island Subaru and the end of our lease! More