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Island Subaru
Staten Island, NY
378 Reviews
Island Subaru in Staten Island, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 378 reviews
September 10, 2016
Car buying experience I recently purchased Forester 2017 and it was the most pleasant car buying experience that I have ever had. Sal is the best sales person. He is very p I recently purchased Forester 2017 and it was the most pleasant car buying experience that I have ever had. Sal is the best sales person. He is very professional and friendly. Sal was super easy to work with no pressure, which I really appreciated. After I got the car, he went with me over every detail about the car. My special thanks to Daniel (sales manager). I will highly recommend this dealership. More
by pmoloc
Employees Worked With
Daniel - sales manager, Sal Mazella
August 24, 2016
Best New Car Experience Ever - Thank You Daniel Sinnona! We cannot thank Daniel and his team enough! It was truly the best car experience ever. They were terrific - friendly, efficient and knowledgeable! We cannot thank Daniel and his team enough! It was truly the best car experience ever. They were terrific - friendly, efficient and knowledgeable! Thank you - loved it and the car!!! Tom, Julie & Samantha More
by gogiants
Employees Worked With
Daniel Sinnona
July 07, 2016
Joby Joseph made us very comfortable...he listened to our needs and took care of everything with a smile...he was fantastic...he made our experience enjoyable.. made us very comfortable...he listened to our needs and took care of everything with a smile...he was fantastic...he made our experience enjoyable....the whole staff were helpful More
by vmikos
Employees Worked With
Joby Joseph
July 06, 2016
Go see Sal! Please go see Sal. He is exactly the type of person you want to meet at a car dealership. He was friendly, professional and knew his product well. Please go see Sal. He is exactly the type of person you want to meet at a car dealership. He was friendly, professional and knew his product well. Thank you Sal! More
by Papahembk
Employees Worked With
Sal Mazella
July 06, 2016
First time Subaru buyer The entire team at Island Subaru made this experience easy and worthwhile. Dan and his team were pleasant and never pressured me. When I finally decid The entire team at Island Subaru made this experience easy and worthwhile. Dan and his team were pleasant and never pressured me. When I finally decided on the best car for my needs, he made the process seamless, including trading in my current vehicle. I'll be back again without a doubt! RichN More
by RichN
Employees Worked With
Dan Sinnona and Greg Kemp
July 06, 2016
Great team! I leased my first vehicle at Island subaru this week and had a great experience with Sal Mazella and the rest of the team! I hadn't known how importan I leased my first vehicle at Island subaru this week and had a great experience with Sal Mazella and the rest of the team! I hadn't known how important it would be to have someone who you feel is knowledgeable and on your side when making as big a commitment as big as a car purchase, and the team went above and beyond. I know that ultimately they were just trying to finish a deal, but their hard work and care is much appreciated. I also got a great deal!!!! More
by Subaruconvert
Employees Worked With
Daniel , Sal Mazella
June 29, 2016
They are not reputable! Buyer Beware! On May 24, 2016, I went to Island Subaru to see a 2013 Subaru Forester advertised on their website for $18,900, certified used. After I agreed to buy On May 24, 2016, I went to Island Subaru to see a 2013 Subaru Forester advertised on their website for $18,900, certified used. After I agreed to buy the car, I was told there was a certified used fee over and above the price of the car. So I paid $20,775 for the car. Island Subaru said they had to drive it 50 miles before they could inspect it. So it was delivered to my house the next day. When it arrived the next day, it had one key. I was entitled to 2 keys for certified used. Not knowing I was entitled to 2 keys, I paid to have a second key made at the Subaru dealer in Bay Ridge which is much closer to me . Island Subaru will not reimburse me for the second key. A few days after we got the car, we realized the bracket that holds the battery in place was cracked and the battery was rattling around. The USB port also wasn't working, which I specifically asked about before agreeing to buy the car. Last week, the brake light started to come on so I took it back to Bay Ridge Subaru and was told there was no oil or brake fluid in the car. An open recall had also not been performed before the car was sold to me. I specifically paid the extra money for a certified used car so I would not have these problems. This dealer has shady business practices! A certified used car should not have been sold with no oil or brake fluid! I was not given what I paid for! Is this the reputation you want for Subaru? In just over a month, I have been back to service 3 times. When I tried to call Island Subaru about this issue, the phone just rang and rang. I called on different times and different days, during their posted business hours. On one occasion, I got a person who took a message and said "I'll check into this and call back tomorrow, I never heard from her again. Two other times, they transferred me to my salesman, and the phone just rang and rang. I was never able to get a manager on the phone. I finally asked the Island Subaru online chat window for the manager's number. They said they didn't have the number, and asked for my number. I gave it. The manager never called me, but I got texts and emails trying to sell me a car! I finally got Greg Kemp on the phone. He has been no help at all. He did not seem to care at all that I was not given what I was promised and what I paid for. I am extremely disappointed in my experience with Island Subaru. I have spent needless hours taking care of problems that I should never have had. This dealer is disreputable. More
by Deborah Gifford
Employees Worked With
Mike Superti
June 21, 2016
Great experience Everyone we dealt with was friendly and helpful. We worked with John Espinoza to buy our new Crosstrek, and he was wonderful to work with--no pressure Everyone we dealt with was friendly and helpful. We worked with John Espinoza to buy our new Crosstrek, and he was wonderful to work with--no pressure, accommodating, had all the info we needed. All in all, I would not hesitate to recommend Island Subaru. Excellent buying experience. More
by ElizaB
Employees Worked With
John Espinoza
June 05, 2016
Great sales team at island subaru Very good, No pressure, and was a pleasure to make a deal on my 2017 Subaru wrx I would recommend checking out island Subaru to any one looking to p Very good, No pressure, and was a pleasure to make a deal on my 2017 Subaru wrx I would recommend checking out island Subaru to any one looking to purchase a new or used Subaru in the tri-state area My salesman John Espinoza was very helpful and extremely knowlegable and worked very hard and very late to make a deal More
by joseph damato
Employees Worked With
John Espinoza
May 31, 2016
Made to feel like family. I bought my new Forester at Island. I had the pleasure of dealing with John Espinoza and the sales manger Greg Kemp. Take that old notion of a car sal I bought my new Forester at Island. I had the pleasure of dealing with John Espinoza and the sales manger Greg Kemp. Take that old notion of a car salesman and throw it out the window. They couldn't do enough for me. They called, texted and even emailed me to make sure i was happy with my purchase. My Forester had to be ordered and they kept me posted every step of the way. When i picked up my vehicle John was off and Sam Chyorny filled in for him, so now i delt with three members of Island Subaru's staff and they were outstanding! I refer to those three as the dream team. More
by Mikes16Forester
Employees Worked With
John Espinoza, Sam Chyorny, Greg Kemp
