Island Subaru

Incredible buying experience even with major setbacks The day started off promising, all numbers and rates discussed over the phone. Only thing left was to sign and shake hands and everything would have b The day started off promising, all numbers and rates discussed over the phone. Only thing left was to sign and shake hands and everything would have been perfect. Everything went south because our insurance tried to hike prices up last minute, and the company we were loaning with gave us faulty information (they told us we didn't need to bring a certified check or bank draft). We traveled by train and boat to get to this dealership, and were now sitting with a higher insurance quote and no way to contact the company responsible for our loan, it seemed like we came all that way for nothing. Enter John Hart, extremely personable and patient. He sat with us and did what he could regarding insurance and the loan. Him and the Island team really came through that day and even got us a better rate than what we came in with. Incredibly helpful and patient, I can honestly say he is one of the best salesmen and people I've dealt with in this industry. All in all, really awesome guy who was knowledgeable, patient, kind and incredibly humorous. Really helped us through that bind. 10/10 would recommend him to anyone looking for a Subaru. All of this would not have been possible in the first place without Ramon Benavides, my first contact from Island Subaru. He helped me negotiate numbers and gave me a deal that other dealers simply couldn't touch. Though he was not there in person today, he constantly checked in via text to make sure everything was good. You could tell he genuinely cared about how I was being treated and not just about the sale. John Hart and Ramon Benavides as incredible members of the team. So too is Ms. Candice Steele who made paperwork painless and easy to understand. If I had to do it all again, even with worse circumstances and set backs, I would come to Island Subaru first. More

Outstanding customer service by John Hart John Hart was very professional and knowledgeable with every Subaru that I inquired about. There was no pressure on his part to make a sale. Although John Hart was very professional and knowledgeable with every Subaru that I inquired about. There was no pressure on his part to make a sale. Although I was a bit all over the place, he was patient and helped me select the right vehicle. I will be recommending this car buying experience and dealership to friends and family. JOHN HART was ACES!!! More

Nice dealership, nice employees We dealt with John Hart, who was very pleasant, knowledgable and helpful. He really worked with us to get the car we wanted (an Outback) and we're ver We dealt with John Hart, who was very pleasant, knowledgable and helpful. He really worked with us to get the car we wanted (an Outback) and we're very happy with our choice. I would recommend him any day. More

Smooth Transaction Despite a Minor Hickup Ive been to more than a dozen subaru dealers in the NY/NJ area and the team here bursts with energy, are extemely friendly and patient, and also have Ive been to more than a dozen subaru dealers in the NY/NJ area and the team here bursts with energy, are extemely friendly and patient, and also have a very worthy clothes drive for the area that to me at least speaks volumes about their commitment to the local community (the store was just full of clothes for donations that they were collecting for winter relief). Their prices are competitive and they know that so don’t expect much movement on price. In full disclosure there was an error that could have lost us as paying customers when a manager tried to undercut his employee’s work by refusing to take our deposit and trying to start a bidding war between us and another but the rest of the team came back to keep us in the store and close the deal and are the reason we went with them. Sam, Jerry, Attique, and Sal went above and beyond and were extremely accomodating and professional. Very good and friendly team. We bought used and are confident our car will last. Admittedly, their service team may have rushed the detailing but they promised a full detailing after the snow. Happy customer here! More

Purchased a Certified Pre-Owned Vehicle - same as buying new Sales Consultant John Hart, assisted us with purchasing our 2016 Certified Pre-Owned Vehicle. John was very knowledgeable, extremely professional and Sales Consultant John Hart, assisted us with purchasing our 2016 Certified Pre-Owned Vehicle. John was very knowledgeable, extremely professional and just the most congenial young man. John treated us as if we were buying a new vehicle. He answered every question - and there were three of us at this meeting - and explained everything in such a way that we were very confident in our purchase. More

Just got a brand new 2018 Subaru Outback The car is great, Dennis fought back and forth to get us the best deal and it really showed. We love the car and the price. We would recommend him to The car is great, Dennis fought back and forth to get us the best deal and it really showed. We love the car and the price. We would recommend him to anyone interested in purchasing a Subaru or just wants to see what they offer. 5 stars. More

lies! ALL LIES!!! I went in with a test drive coupon, well... long Story short, this was in the beginning of NOV 2017 - we are now in DEC - Still havent received my cou I went in with a test drive coupon, well... long Story short, this was in the beginning of NOV 2017 - we are now in DEC - Still havent received my coupon, it takes a month to get i guess. After having to email a thousand and one email addresses (with no "REAL" people to talk to ) because everything is auto generated emails. I write I get an automated response. DO they even work there??? I test drove a Crosstrek for 4 minutes to be exact, the sales person didnt even ask my name, he took my coupon and said you will get in your email in 5 days...... Maybe he meant 55 days.. I dont know They are very unorganized here ---- DONT GO! They will keep inviting you in for a "TEST DRIVE" - all the emails with different BD Agent attached, come on here.... I know the game! Waste of time and energy! More

RUN AWAY!!! I was referred to Island Subaru, Staten Island NY through my Costco car buyers program. It was a major distance from my home... but I trusted Costco. I was referred to Island Subaru, Staten Island NY through my Costco car buyers program. It was a major distance from my home... but I trusted Costco. You get contacted by "Deanne". "Deanne" either has a multiple personality disorder... or she is a shared internet persona used by the dealership (and Island Jeep as well!) Everything I was told prior to shlepping to Staten Island was simply false. When I arrived to the dealership, I was told "Deanne" was in a meeting. There was not a single vehicle on site that matched my description of what I was interested in. Just horrible and deceptive in dishonest... I complained to Costco. In short, RUN AWAY!!! More

Great car buying experience I worked with John Espinosa. He listened to what I wanted in a car and I got the model that met my needs and wants. I worked with John Espinosa. He listened to what I wanted in a car and I got the model that met my needs and wants. More

Another Super Purchase At Island Subaru After negotiating price over the phone with Island Subaru late Friday Feb. 26, 2016 and picking up my first Subaru, a 2016 Quartz Blue Pearl Forester After negotiating price over the phone with Island Subaru late Friday Feb. 26, 2016 and picking up my first Subaru, a 2016 Quartz Blue Pearl Forester Limited on Saturday Feb. 27, 2016, I returned with my son to look at Subaru Crosstrek Limited and the Subaru Impreza. The salesman who greeted us was Chris. He was very knowledgeable and very helpful. My son planned to just look and compare the two Subarus he was interested in After checking out the cars and later a test drive with Chris, a decision was made on an Ice Silver Crosstrek Limited if the price was right. Chris worked on getting a best discounted deal and securing decent bank rate. A purchase was made. Now for the paperwork , securing insurance binders, filling out papers to get the reg. and plates. A quick walk to the bank to obtain a bank check for the down payment and the deal was completed. No pressure, no gimmicks, no bait and switch, no games. Kudos to Island Subaru for having employees like Chris. More