Island Subaru

lies! ALL LIES!!! I went in with a test drive coupon, well... long Story short, this was in the beginning of NOV 2017 - we are now in DEC - Still havent received my cou I went in with a test drive coupon, well... long Story short, this was in the beginning of NOV 2017 - we are now in DEC - Still havent received my coupon, it takes a month to get i guess. After having to email a thousand and one email addresses (with no "REAL" people to talk to ) because everything is auto generated emails. I write I get an automated response. DO they even work there??? I test drove a Crosstrek for 4 minutes to be exact, the sales person didnt even ask my name, he took my coupon and said you will get in your email in 5 days...... Maybe he meant 55 days.. I dont know They are very unorganized here ---- DONT GO! They will keep inviting you in for a "TEST DRIVE" - all the emails with different BD Agent attached, come on here.... I know the game! Waste of time and energy! More

RUN AWAY!!! I was referred to Island Subaru, Staten Island NY through my Costco car buyers program. It was a major distance from my home... but I trusted Costco. I was referred to Island Subaru, Staten Island NY through my Costco car buyers program. It was a major distance from my home... but I trusted Costco. You get contacted by "Deanne". "Deanne" either has a multiple personality disorder... or she is a shared internet persona used by the dealership (and Island Jeep as well!) Everything I was told prior to shlepping to Staten Island was simply false. When I arrived to the dealership, I was told "Deanne" was in a meeting. There was not a single vehicle on site that matched my description of what I was interested in. Just horrible and deceptive in dishonest... I complained to Costco. In short, RUN AWAY!!! More

Great car buying experience I worked with John Espinosa. He listened to what I wanted in a car and I got the model that met my needs and wants. I worked with John Espinosa. He listened to what I wanted in a car and I got the model that met my needs and wants. More

Another Super Purchase At Island Subaru After negotiating price over the phone with Island Subaru late Friday Feb. 26, 2016 and picking up my first Subaru, a 2016 Quartz Blue Pearl Forester After negotiating price over the phone with Island Subaru late Friday Feb. 26, 2016 and picking up my first Subaru, a 2016 Quartz Blue Pearl Forester Limited on Saturday Feb. 27, 2016, I returned with my son to look at Subaru Crosstrek Limited and the Subaru Impreza. The salesman who greeted us was Chris. He was very knowledgeable and very helpful. My son planned to just look and compare the two Subarus he was interested in After checking out the cars and later a test drive with Chris, a decision was made on an Ice Silver Crosstrek Limited if the price was right. Chris worked on getting a best discounted deal and securing decent bank rate. A purchase was made. Now for the paperwork , securing insurance binders, filling out papers to get the reg. and plates. A quick walk to the bank to obtain a bank check for the down payment and the deal was completed. No pressure, no gimmicks, no bait and switch, no games. Kudos to Island Subaru for having employees like Chris. More

The small details I bring my Outback in to have all 4 breaks done. While I was driving home the steering wheel starts shaking once I go over 40 mph. I tell them I'l I bring my Outback in to have all 4 breaks done. While I was driving home the steering wheel starts shaking once I go over 40 mph. I tell them I'll bring it back the following weekend because I didn't want to pay the 15$ toll again. The following morning I'm driving and I hear a grinding. I call Island Subaru and the service guy actually hears the grinding through the phone. He said bring it right in. No problem. Before I leave my apartment, I look at the front wheel. It looked weird. I check the lug bolts, they were all a 1/2 on. Had I got on that bridge, that wheel would have come off. How do you let a car out of your garage without double checking the lug bolts. Careless from the word go. I would NEVER bring my car to this shop again. More

Amazing Ramon was great to work with, to the point, stand up guy. I would send anybody interested in getting a subaru to him. No complaints. Ramon was great to work with, to the point, stand up guy. I would send anybody interested in getting a subaru to him. No complaints. More

excellent experience I was served by Marvin Durzano, he was very knowledgable of the product, he went above and beyond to address our concerns and even took action to deli I was served by Marvin Durzano, he was very knowledgable of the product, he went above and beyond to address our concerns and even took action to deliver our loaner while our new car was upgraded all the way in Brooklyn. I'm especially grateful to his diligence in assuring every detail was addressed, from DMV and INS as well as coordinating our appts and the logistics. He kept me informed every step of the way. This was the best experience I have ever had at a dealership and my family and I will definitely patronage Island going forward. The Finance Director Ozzie was a pleasure to deal with and did not pursue any aggressive upselling, which was appreciated. OVERALL a stellar group!!!! More

Leased Subaru Legacy had a great experience! I would highly recommend island subaru we had a great experience from beginning to the end!Even after purchase we got a couple of calls from the deale I would highly recommend island subaru we had a great experience from beginning to the end!Even after purchase we got a couple of calls from the dealership and our sales man Dennis. Dennis was very helpful and he has very good knowledge about subaru vehicles,also very easy to work with I would definitely recommend Dennis! More

Great service. They matched the true car price, no surprises. I would recommend this dealership to friends and family. Save yourself the toll, you can get the best d They matched the true car price, no surprises. I would recommend this dealership to friends and family. Save yourself the toll, you can get the best deal right here on Staten Island. More

Wow best dealer ever DENNIS PUSTYLNKOV!!! I have to say WOW and again WOW!! I am 63 and bought a lot cars but guy and the dealership and management when way beyond what DENNIS PUSTYLNKOV!!! I have to say WOW and again WOW!! I am 63 and bought a lot cars but guy and the dealership and management when way beyond what I have ever expected !!! I don't where to start from when I got greeted at the door to the test drive to how easy it was to do business here and I felt like I had made friends !! even salesmen that walked by said hello have a great day IF YOU DONT BUY HERE YOU ARE NUTS THERE IS NOWHERE ELSE YOU CAN GET A DEAL AND MAKE FRIENDS LIKE AT ISLAND SUBARU THANKS GREAT JOB More