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Island Subaru
Staten Island, NY
352 Reviews
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Showing 352 reviews
January 22, 2019
Not your typical dealership I hate shopping for a car. As far as I know, everyone does. Well at least I did. The staff at Island Subaru, especially Donna Nocerino, John Espinoza, I hate shopping for a car. As far as I know, everyone does. Well at least I did. The staff at Island Subaru, especially Donna Nocerino, John Espinoza, and Russ in finance really made this the easiest experience. I had entered Island Subaru with my mind made up about what vehicle I was interested in. Luckily for me Donna convinced me to do a few test drives, to ensure I loved the car I was getting. She was more concerned with me being happy with my purchase than making a sale. In my previous dealer experience (not at Island Subaru) this didn’t happen. I ended up falling in love with the Legacy, which was not what I thought I wanted! Thank goodness I listened to Donna and really took my time considering my options. When it came time to discuss financing John Espinoza was so friendly and transparent with the cost of the vehicle, and my financing options. And Russ the finance manager really made sure I understood all the paperwork and coverages with my new car. I honestly can’t say enough nice things about the staff at Island Subaru. They really make an effort to get to know you and find the right vehicle for you. After I signed the lease papers they even celebrated with me! I can promise you they have earned my business going forward. Go see Donna at Island Subaru, she’ll make you feel like family and make car buying a fun experience! More
by nderenzi
Employees Worked With
Donna Nocerino, John Espinoza
December 22, 2018
So far so good I was coming out of an existing non Subaru lease, I went to several dealers (Audi, Toyota and Subaru) some offering more amenities than Island Subaru, I was coming out of an existing non Subaru lease, I went to several dealers (Audi, Toyota and Subaru) some offering more amenities than Island Subaru, ie; free maintenance, car washes, tire rotations, loaner cars, etc (I just found out Island Subaru offers some of those SAME amenities as long as you give advance notice). but in the end we went with Island because the manager gave us a quick, easy deal with ZERO pressure. I don’t like being forced into any car deal, I always say, give me your best deal and if I walk away and come back with a better deal and you can match or beat it then we have a deal., this is why we went with Island. When I came back and told them another dealer was willing to cut me a check for my last three payments and give me 15k miles per year and be at my certain monthly payment, Island matched it! The proof of their excellence will be when I get that check in 7-10 business days (which I got last night, 1-8-19) as I was told and I have no reason not to believe they won’t. This process was very easy and definitely not a hard sale, even when I went in to see the finance lady, Ms Candice, that was also very positive and quick and painless. So kudos to Island Subaru, so far so good. Next test will be their service department. The previous Subaru dealer had a HORRIBLE service department, I’m hoping I don’t need to go to other service departments for service and or warranty work. I’m also glad to report I had my first issue and service took care of me after a quick phone call. Service is like a well oiled machine, cars are in and out and the service department is dealing with three makes of vehicles, Subaru, Toyota and Mazda. I was very impressed and my issue turned out to be a loose gas cap that was never tightened in NN after gassing up 3 days earlier. Seriously, I am VERY VERY SATISFIED and I’m a hard guy to satisfy when it comes to car dealerships, good job guys, keep it up! More
by YarvisT
Employees Worked With
Elizabeth Chavarria, Dennis Pustylnikov, Candice Steele, John Espinoza
December 18, 2018
Excellent Experience I worked with Sam who went out of his way to ensure that I was satisfied with everything, I would reccomend him to anyone. Overall it was a great expe I worked with Sam who went out of his way to ensure that I was satisfied with everything, I would reccomend him to anyone. Overall it was a great experience the faculty and staff are very friendly and give great feed back. More
by Fbllata
Employees Worked With
Sam Chyorny
October 07, 2018
"Extremely happy" My husband I were very pleased with our visit to Island Subaru. Dennis, Sal and the staff were very pleasant and helpful to work with. We would defin My husband I were very pleased with our visit to Island Subaru. Dennis, Sal and the staff were very pleasant and helpful to work with. We would definitely recommend this dealership with anyone interested in buying a Subaru. More
by Lisa2018
Employees Worked With
Salvatore, Dennis Pustylnikov, Candice Steele
October 06, 2018
Very Pleased I was in the market for a new car and happened to stumble upon Subarus at the NY Auto Show . After a little research I realized this may be what I w I was in the market for a new car and happened to stumble upon Subarus at the NY Auto Show . After a little research I realized this may be what I was looking for and narrowed my search to two dealers. I decided on Island Subaru because they are on Staten Island, they have a larger inventory the salespeople were wonderful. I simply walked in several times to look, ask questions and each time I felt no pressure to buy nor did I feel like I was being a nuisance. When I did finally decide to buy the vehicle (and again) walked in my salesman Ramon (whom I had spoken to before) was leaving but he recommended me to his associate Andrew. Andrew took time to show me a similar vehicle to the one I was interested, talked me through all the options, explained the slight differences between this vehicle and the one I was interested in and made arrangements for it to be onsight the next day. Ramon called and made an appt with me for two days later, test drove the vehicle with me, talked me through all the options and features, and dedicated his entire time to the sale of the vehicle as well as the trade in. I was very impressed with the Subaru staff, would (and have) recommend them to family and friends. My only complaint is parking is difficult in the area but the staff are so accommodating to you and will work with you with parking as well. More
by Felecia1
Employees Worked With
Andrew Cortez, Ramon Benavides
October 04, 2018
saleswoman donna friendly people knew what i needed in a car and was very helpful would go back and buy another car. looking forward in the future to do business/ friendly people knew what i needed in a car and was very helpful would go back and buy another car. looking forward in the future to do business/ More
by alex
Employees Worked With
Donna Nocerino
October 02, 2018
Excellent Everyone was very friendly and helpful from start to finish. The process was smooth. I would recommend this dealership to anyone interested in purchas Everyone was very friendly and helpful from start to finish. The process was smooth. I would recommend this dealership to anyone interested in purchasing a Subaru. More
by J15
Employees Worked With
Greg Kemp, Dennis Pustylnikov, Donna Nocerino
September 25, 2018
Great sales I needed a car and my friends suggested Island Subaru. I went there and was helped by saleswoman Donna. She is nice and helpful. Great saleswoman. I needed a car and my friends suggested Island Subaru. I went there and was helped by saleswoman Donna. She is nice and helpful. Great saleswoman. More
by Ardoc
Employees Worked With
Donna Nocerino
September 24, 2018
First lease/purchase of a Subaru Started looking for a new lease in July 2018. Went to various dealers and brands in the NJ/NY area. Went into Island Subaru and met Ramon Benavides. I Started looking for a new lease in July 2018. Went to various dealers and brands in the NJ/NY area. Went into Island Subaru and met Ramon Benavides. I told Ramon basically what I was looking for and mentioned I was doing the legwork for my wife. He was very polite & understood that this would not be a quick process. Fast forward to Sep. 24, 2018 and I drove out with a Subaru Legacy Premium sedan. Ramon was great to work with. He is knowledgeable about the product and explained all the aspects of the car to my satisfaction. He has been a pleasure to work with. Sam & Candace from the finance area of the dealership made that end of my lease purchase quick & painless. I highly recommend anyone looking for a Subaru in the Staten Island area to walk in here, and make sure to ask for "Ramon". More
by Frustrated5
Employees Worked With
Sam Chyorny, Candice Steele, Ramon Benavides
September 22, 2018
Island Subaru I went in there with the car and price that I wanted to spend. They were very friendly and knowledgeable. I received everything I was looking for. In I went in there with the car and price that I wanted to spend. They were very friendly and knowledgeable. I received everything I was looking for. In the long process of getting a new car, they were so accommodating. More
by Ncsb10
Employees Worked With
Sal, Sam Chyorny
