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20 Reviews of Island Hyundai - Service Center
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February 01, 2024
The service department at this dealership has to be the worst I ever experienced regarding a issue with condensation in the headlight assembly this is clearly a defective headlight assembly but instead of worst I ever experienced regarding a issue with condensation in the headlight assembly this is clearly a defective headlight assembly but instead of addressing the issue, they hand out a service bulletin that claims that this is normal and will go away when the car is on and the headlights are on or when direct sunlight hits it. But the only problem I have with that is if it is normal, then how come it isn’t happening in all of the headlight assemblies on the vehicle. Hyundai corporate clearly agrees with me but unfortunately they can’t authorize independently owned dealerships to do repairs so there’s no oversight on the quality from dealership to dealership they tried to reach out to the dealership and the dealership rejected any resolution to my problem. Attached is a link that shows other people are having issues with these headlight assemblies . I hope that when people see this they steer away from this dealership and go to one that cares for their customers enough for their bottom line If you do a search on a 2023 Hyundai ELANTRA with headlight condensation, you will see that this is not just an isolated issue. It’s an issue that other people are also having, and it should all become a recall, More
by ocd dude
Employees Worked With
January 17, 2024
My Hyundai Elantra 2023 N line Does not work with the key fab will not start the car keeps saying no key in car it will detect it so if I don’t carry the secondary key fab I am stuck wherever I am.They chec fab will not start the car keeps saying no key in car it will detect it so if I don’t carry the secondary key fab I am stuck wherever I am.They checked the vehicle gave me paperwork Three times already. I have videos of all the times . This Dealership will take your car all day and nothing will be done to it . More
by sneglia6
Employees Worked With
December 29, 2023
Island Hyundai Service was a terrible experience from start to finish. I’m currently under contract for a 3 year lease on my Elantra. My car is currently under warranty so a basic tire rotation and oil c start to finish. I’m currently under contract for a 3 year lease on my Elantra. My car is currently under warranty so a basic tire rotation and oil change that should be covered apparently wasn’t between the walls of Island Hyundai. Told us the warranty and lease only covered what was wrong with it if it was a factory defect. Also my rear camera and electrical system with my lights was having issues, The rep then tells us that we have to pay 165$ diagnostic fee even tho my lease covers that fee. They take my car for hours all for them to call me and say that nothing can be done! They LIED straight to my face saying my car has 39K miles on it when it only has 30K and explained nothing can be done because it’s never been brought there before and they only serve loyal customers and we’re not making any money off of me because of my lease. Pathetic!! DANTE LOPEZ the service manager needs to be evaluated for fraud because he also threatened to hold my car and wouldn’t give it back if I didn’t agree to pay a fee my lease should have covered. This Service Center has proven to be unprofessional, the customer service was terrible by the service advisors and I for sure would not recommend going there if you’re expecting a resolution to your car issues. Expect to take an Advil after you leave. I ended up going to Koeppel Hyundai where the service advisor Eric took car of my situation. Made me feel comfortable knowing that what should be covered under warranty and lease will be covered and the dealership had a much more positive atmosphere. More
by Alrbusiness
Employees Worked With
November 14, 2023
This is a third time I have brought my 2022 Senata Turbo back in for an infotainment issue. Just dropped it off and fixing other issues as well!! If they won’t fix it today, will def not be leasing here aga back in for an infotainment issue. Just dropped it off and fixing other issues as well!! If they won’t fix it today, will def not be leasing here again etc.(leased here several times)Too many things need fixing,and they just pass the buck, for other issues too.Interior Lock’s don’t work, trunk release is temperamental,after heavy rain, water accumulates in one door. Normal they say. I think not. Calls keep dropping from phone to car Bluetooth, have changed whatever they said I should-BUT STILL NOT WORKING.screen goes black..Will update after I pick up car today. If all fixed will def post here with positive review-fingers crossed …. More
by skisncycles
Employees Worked With
May 04, 2023
Went here August of 2022 with my ac only blowing out hot air. The service desk let me know they would run a diagnostic and let me know if they find a leak. It took them only about two hours and then they ca air. The service desk let me know they would run a diagnostic and let me know if they find a leak. It took them only about two hours and then they called saying there was no leak and that they would fill it with Freon and it should be good. I not knowing anything about cars still found this a touch odd. That $340 “fix” lasted about 2 weeks and started blowing hot again. Fast forward to May 2nd, I bring it to this “dealership” again reluctantly. The "diagnostic" now takes over a day to perform. Instead of being called and explained what's going on with my car, I received an email with a very basic explanation and a gigantic bill! When I called nothing was broken down for me and when I questioned why this wasn't caught a year ago when they did their "diagnostic" the woman on the phone just said that I should get the ac compressor, condenser and expansion block replaced (essentially the entire system minus the evaporator that’s buried behind the dash) because a “stick” damaged the system. This “stick” is smaller than a pack of gum. I of course got a second opinion and went to go pick up my car. The woman at the desk then explained that I should just get my condenser replaced and that they didn’t remove the “stick” because it would “leak out the freon”. Well there isn’t any freon in the system to begin with. Had they actually performed a diagnostic they would have put the gauges on the car to see what pressure IF ANY was in the system and filled it with UV to confirm where the leak actually was. But that actually requires them doing their job. Which further proves they didn’t perform any diagnostic other than just looking at my car. You can’t confirm the ac compressor isn’t functioning if the system has zero Freon in it to actually have the ac engage its clutch. Not to mention there was ZERO physical damage to the compressor. There was no blockages in the system (again would have been confirmed had they actually put the gauges on the car. So an expansion block is also totally unnecessary. My guy explained that you’ll bring the car into a “dealership” like this for your window not going up and they’ll argue and try and say it’s the transmission… Place is a joke. Ultimately if you want your car fixed don’t waste your time here, they’ll park your car in the back of the lot, claim they’re working on it and then launch the parts cannon at you to line their pockets with your cash instead of appropriately diagnosing the issue. Typical shady used car lot xx. They may of beat me out of $150 for the “diagnostic” but they lost a customer for life and I’ll make sure that I share my experience everywhere I can. Beware of this crumbum stealership. More
by marinocaitlin1993
Employees Worked With
Bianca Lopez
August 01, 2022
I brought my Santa Fe Sport 2018 for service on 8/01/2022 at 11:38am. I was waiting at home until about 4pm. I gave them a call ( the service), they asked me for the name, last name and model of the car, th at 11:38am. I was waiting at home until about 4pm. I gave them a call ( the service), they asked me for the name, last name and model of the car, they promised to call back as soon as they find out something about my car. Nobody called back. At 5:30 the same day I came to the dealer personally, but there was no one there. What kind of attitude to customers. They didn’t call, they didn’t call back after I called them , they didn’t notify that the car had to be left for the night at the dealer, they didn’t provide a replacement car. I have to go to work in the morning. but no one cares, they worked their hours and went home! More
by sparco45.rk
Employees Worked With
Stephanie Lopez
June 24, 2022
I had a very positive experience with Dante 6 years ago. .I have a pending matter which, I he is helpful, will raise my rating to 5 stars. I know his job is not an easy one .I have a pending matter which, I he is helpful, will raise my rating to 5 stars. I know his job is not an easy one More
by Tony5658
Employees Worked With
January 28, 2021
when it comes to getting the car serviced they are the biggest ripoff on the planet...I found out from two mechanics that im being overcharged by $600 and i keep complaining about the engine running out o biggest ripoff on the planet...I found out from two mechanics that im being overcharged by $600 and i keep complaining about the engine running out of oil quickly...Last oil change Dec 11 out of oil by January 15 what do they do?? Charge me for a new oil change. The final straw was them calling to to try to "ADD" a new battery to my already 1300 plus bill!! I hate this company and after purchasing two fully paid off cars from them I won't be back...Im on to BMW or some other reputable firm... More
by sunbeads47
Employees Worked With
March 03, 2020
Absolutely atrocious customer service experience. The worst I've ever had by far. If I could give this review 0 stars, I would. But 1 star will have to do. I brought my 2010 Hyundai Elantra to Islan worst I've ever had by far. If I could give this review 0 stars, I would. But 1 star will have to do. I brought my 2010 Hyundai Elantra to Island Hyundai to be serviced for an EPS (electronic power steering) system warning light on the dashboard. I also brought paperwork that shows that the EPS warning light is listed under a Technical Service Bulletin. Within an hour of dropping the car off, one of the service representatives called me back to tell me that the entire steering column would have to be replaced and that the Technical Service Bulletin does not cover the repair. I was given the option to have the repair done (which was going to cost over $2,500), or take the car and pay the $150 diagnostic fee. The following day, I brought the car to Hyundai Freehold in New Jersey, which ended up being a completely different customer service experience. Nick Meccia, one of the service representatives there, informed me that the repair may actually be covered under the 10 year/100,000 mile warranty (the car only has 25,000 miles on it). Nick submitted a claim to Hyundai, and a few days later, he called me to inform me that Hyundai approved the claim and Hyundai would cover the entire repair, free of charge. Nick provided EXCELLENT customer service, was very understanding and was willing to do whatever it took to resolve the issue. The repair was completed about a week later. I go back to Island Hyundai of Staten Island and asked to speak to the service manager. His name is Dante Lopez. I explained to him the whole situation with the car. I showed him the invoice from Hyundai Freehold that listed the repairs that were done free of charge and asked why Island Hyundai didn't bother checking to see if the car was still under warranty. He looked up the warranty information on the car and insisted that the necessary repairs were not covered under the warranty, which is impossible because I had just gotten the car repaired a day later at Hyundai Freehold. I simply asked why they were so quick to give me a $2,500 estimate and why they didn't bother submitting a claim to Hyundai to see if the repairs would be covered. His reply was: "I’m not going to go out of my way for non-loyal customers." I was absolutely appalled by the response. I couldn't believe that anyone in customer service, let alone a service manager, would say that to a customer. “They must do business differently there”, he added. I replied “Yes they do business the right way” He responds by saying that he’s running a business and is not going to just give anything away for free. So the assumption here is had I not taken my car to Hyundai Freehold and done the repair at Island Hyundai instead, I would have paid over $2,500 dollars for something that I could have gotten for free because the car was still under warranty? Does this sound like good customer service to you? He also states that Hyundai Freehold is different from Island Hyundai because Island Hyundai is privately owned and operates differently. You both operate under Hyundai! That makes absolutely no sense! Absolutely disgusted at this point, I asked for a refund of the diagnostic fee. Dante said that he wasn’t going to give me a refund and that there was nothing he could do about it. I then tell him that since he was not willing to refund me the diagnostic fee, through word of mouth, he was going to lose a lot of business, and that I would never set foot into Island Hyundai ever again, whether it’s to purchase a new car or to replace my windshield wipers. I then tell him that I will be calling the Better Business Bureau to file a formal complaint against him and Island Hyundai, and will be writing very negative reviews on Island Hyundai’s website, and on any other website explaining in detail this absolutely atrocious customer service experience. I added that I am NEVER, EVER going to recommend that any family members, friends, co-workers, and acquaintances go to Island Hyundai for any reason. Pay the extra gas and toll to go to Hyundai Freehold of New Jersey instead; where THEY understand the values and meaning of customer service. In a very condescending tone, with a grin on his face, he replied: “You do what you need to do, it won’t bother me, and I won’t lose sleep over it”. How can someone who is a MANAGER in customer service be so callous, dismissive and act so unprofessionally to a customer? I am 35 years old, and a NYC Firefighter and this is the first time that I’ve ever had to write a negative review about a customer service issue in my life. He was not willing to offer any kind of sympathy or solution to my problem. It’s obvious that the ONLY thing Hyundai of Freehold and Island Hyundai have in common is the Hyundai name. No customer should EVER be treated this way, and because of this, I will be taking my business to Hyundai of Freehold from now on. THEY know how to treat their customers with respect, something that is completely lost on the staff at Island Hyundai. More
by ad4
Employees Worked With
September 11, 2019
Excellent service unlike Hyundai dealers in Brooklyn My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie Armstrong was so nice and so respectful and made the return effortless. It's right off the Verrazano and you should go to this dealer if you care for full service. More
by ltita
Employees Worked With
