Island Chrysler Jeep Dodge Ram - Service Center

ACQUIRED MORE GREY HAIRS DEALING WITH THIS DEALERSHIP Wish I could have given them a ZERO stars. Do yourself a favor, read all these reviews and heed them.....go ANYWHERE else. Waited for an appointment f Wish I could have given them a ZERO stars. Do yourself a favor, read all these reviews and heed them.....go ANYWHERE else. Waited for an appointment for 5 WEEKS. Check engine light was on and it needed a recall done. Had a 7:00 am appt....car wasn't seen until 12:30 and that was after I had to call numerous times and try and get the tech on the phone. My call was disconnected THREE times. When I called a fourth time and said I wanted to speak to a manager, miraculously the tech (whose name was Matt Raiten and was the rudest person I have ever dealt with) got on the phone and said my car was JUST being looked at (5 1/2 hours later). He stated it was a holiday weekend and that they were short staffed because everyone called in sick, as if that was my problem. This scenario happened EVERY TIME I brought my car back. The recall was done and all they did was reset the check engine light. It came on again, literally as I drove .02 miles. To make a long story short, I had to go back SEVEN times until my issue was resolved. The only reason I had to go back there was because it was under an extended warranty and I would have had to pay another deductible if I brought it elsewhere. I had to deal with Charlie, in parts, a few times. He was as inept as everyone else here. Called him numerous times, he said he would have to "check" to see where the part was and never got back to me, any of those times. I always had to call him back and was told twice by him that "he was too busy to check". This went on for 8 days. On the 6th visit, they dented my bumper. They instructed me to bring my car to a body shop where it would be fixed. Robert Neuenschwander, the service manager, informed me that someone from the body shop saw the bumper and said it could be "heated" out. I TOOK OFF WORK, brought my car, as instructed by Robert, to the shop. They were closed. A worker that happened to be there (waiting for a tow truck to drop off a car) said that the bumper was not fixable. I needed a whole new bumper. F***ing really????? Had to bring it back to the dealership for a new bumper. After speaking with Bryan Suruj, another service manger regarding this, I asked his supervisors name, he said "he did not know it". WHAT???. Every single person I dealt with here was more INCOMPETENT than the next..... Save yourself a lot of time and aggravation.....go elsewhere More

FROZEN RADIO ISSUE 3 WEEKS IN THE SHOP !!!!! W/O JAMES BEING THERE I GIVE THIS SERVICE DEPARTMENT 0 STARS !!!!! I brought my car in for a frozen radio (3rd time in 6 months) I was told by RAM tha W/O JAMES BEING THERE I GIVE THIS SERVICE DEPARTMENT 0 STARS !!!!! I brought my car in for a frozen radio (3rd time in 6 months) I was told by RAM that the car was being looked at 6/21 and I would have my car by 6/23. I still don't have my truck I am in my 2nd rental (that I still have not received a check for . THIS IS MY FIRST AND LAST RAM !!!! More

Terrible Customer Service / Major Integrity Issues In the beginning of February, UConnect performed an Over the Air (OTA) update to all vehicles across the US. The update caused issues to occur such as In the beginning of February, UConnect performed an Over the Air (OTA) update to all vehicles across the US. The update caused issues to occur such as radios repeatedly turning on and off every 30 seconds as the vehicle was in motion. After the update, my 2018 Dodge Durango, which was leased from Island Dodge in October 2017, was having even bigger issues such as the vehicle shutting down as it was in motion, causing the vehicle to also shift into park automatically after the vehicle’s speed decreased to approximately 5MPH. I called Island's Service Center Monday morning to advise of the issue I was having and was told by the service representative that there is a worldwide UConnect issue and there was nothing they could do at this time. I became very concerned and felt unsafe as I was driving in fear, hoping my truck would not shut down while in motion. This is a LIFE THREATENING issue! On February 13th, I dropped my truck off to the Island Dodge Service Center expecting I was getting a loaner vehicle as I was told by the receptionist (Heaven) the day before but as soon as I went into the service center, the whole story changed. I was told there are no loaner vehicles available and I would need to go to Enterprise Rent-A-Car and get a rental vehicle. I called enterprise to pick me up from the service center so I could start the process to rent a vehicle. When I arrived to the Enterprise location, I was told that my rental was not being covered by the dealership. I called the service center to concern this issue and was told I need to reach out to UConnect because they will need to cover me for the rental vehicle. When I called UConnect, I was told I need to wait 2-3 business days for a case manager to call me back and that nothing was able to be done until the case manager calls me. I was left stranded with no vehicle and no way to get home. Luckily, Enterprise was kind enough to give me a ride home. After going back and forth with Chrysler Corporate, on February 14th, I was finally able to be assigned a case manager (Erica) who advised I can get a rental vehicle BUT, I have to pay for it out of my pocket and get reimbursed as the dealership service center refused to give me a loaner vehicle and always gave me the excuse that there were none available. After 11 days, I finally got a phone call that my truck was ready to be picked up. When I asked what the issue was, the service representative (Chris) told me there was a bad cell in the battery and the entire battery needed to be replaced. On Saturday, February 24th, I dropped my rental vehicle off at Enterprise and paid the balance ($651.57). When I arrived to the dealership to pick up my vehicle, I come to find my driver side rear door smashed and my front passenger seat had a slash in the leather. The service manager (Robert) came out to review damage and gave me a letter in writing saying they are responsible for all the damage and to come back with the vehicle Monday to get a loaner vehicle. After 3 hours of having the vehicle, the issue happens again. The vehicle shuts down as I am driving and automatically shifted into park as the vehicle’s speed decreased to 5MPH. When I called the service center to advise the issue is happening again, I spoke with Chris, who advised the service manager (Robert) will give me a call back. After 4 hours, I get a call back from Robert, who advises me that there is nothing they can do for me until Monday as Enterprise is closed for the weekend and they have no loaner vehicles available. Yet again, I am left stranded with a Life Threatening issue. On Monday, February 26th, my father and I brought my vehicle back to the dealership service center to repair the issue again. This time, the service manager (Robert) advises there are still no loaner vehicles available and I would have to go back to Enterprise and pay out of pocket and get reimbursed. My father spoke with the Vice President, Adam Perlow who advised he will have the issue taken care of immediately as it is now in his hands. While my truck was in the service center, I was speaking with my case manager (Erica) almost every day to get updates on what is going on with my truck. Most of the time, she would tell me she was unable to get in touch with the dealership, nor would they return her calls. She told me the dealership had to reset my electrical components and drove it over 200 miles but when my father called the dealership to check the status, the service representative (Chris) told him they couldn’t find the issue and Chrysler advised to release the vehicle back to me. After another 19 frustrating days of waiting for my vehicle to be repaired and over $2400 for a rental vehicle, my vehicle was finally ready to be picked up. When my father arrived at the dealership to pick up the vehicle, he noticed the seat was NOT repaired when I was promised it was going to get done. I was not going to wait for my vehicle again for the seat to be repaired, so the service representative (Chris) noted my account and advised I am not responsible for the seat when my lease is to be returned. This is not how a customer should ever be treated. My experience has been nothing but frustrating, aggravating, and dealing with HORRIBLE customer service. I will never go back to this dealership again! More