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Island Chrysler Jeep Dodge Ram - Service Center
Staten Island, NY
103 Reviews
103 Reviews of Island Chrysler Jeep Dodge Ram - Service Center
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March 12, 2020
Mr. Smith was very helpful n always provides me with great service..His knowledge helped me choose the right truck. I also have recommended friends to him who also got a truck from him. I definitely wil great service..His knowledge helped me choose the right truck. I also have recommended friends to him who also got a truck from him. I definitely will be going back to him in a few years for my 4th Truck. Highly Recommend Mr.Smith. More
by $Monday10
Employees Worked With
Joseph Smith, Jason Ostrowsky
February 22, 2020
Absolutely love the service at this dealership! I went in for an oil change and they took me right away, did the oil change and fixed a recall. So courteous and pleasant to deal with. for an oil change and they took me right away, did the oil change and fixed a recall. So courteous and pleasant to deal with. More
by Deb
Employees Worked With
Everyone at the service desk were awesome!
January 05, 2020
Excellent service my second time leasing. Joe smith was my salesman,he was great.Joe was very helpful explaining everything to us. The dealership was extremely helpful they delivered my new vehicle and too my salesman,he was great.Joe was very helpful explaining everything to us. The dealership was extremely helpful they delivered my new vehicle and took my two return vehicles I rea More
by Cpires1225
Employees Worked With
Joe Smith the Jeep manager,owner,and Mike Bobson all are great and helpful, Irvin Gil
November 27, 2019
Thank you to Staten Island dealership,especially Antony, Thank you to Staten Island dealership, especially Antony, who did very good job on my 1500 promaster van. They took my car on Monday morning and on W Thank you to Staten Island dealership, especially Antony, who did very good job on my 1500 promaster van. They took my car on Monday morning and on Wednesday morning everything was done. More
by Vasyl M
Employees Worked With
Antony
November 20, 2019
BE AWARE OF ISLAND CHRYSLER DODGE JEEP RAM DEALER SERVICE. Island Chrysler Dodge Jeep Ram: HORRIBLE SERVICE. I had a Major Emission Comp Warranty issue. Fond code P0420 catalyst efficiency. 68110125AE: Co Island Chrysler Dodge Jeep Ram: HORRIBLE SERVICE. I had a Major Emission Comp Warranty issue. Fond code P0420 catalyst efficiency. 68110125AE: Converter was installed. 68093232AA: gasket exhaust flance to CY - installed. 5149180AA: (2) oxygen sensors - installed. Since Monday Sep. 30 until Wednesday Oct.2, nothing was done. It's impossible to rich them by phone, complete ignorance. Finally get a phone conversation with Eddie who was taking care of my Jeep Grand Cherokee 2014. He said: The Emission Warranty is not covering gasket and two oxygen sensors, only catalyst converter to install. So, I have to pay for it by myself: The labor: $487.50; Parts: $247.05; Sales tax: $65.19; Total: $799.74: It took 5 Days to complete the job. Plus $200.00 on top, I spent on Uber to get to work and back home. For total $1000.00 I could've fix that problem in any auto mechanic shop for 1day. BE AWARE OF ISLAND CHRYSLER DODGE JEEP RAM DEALER SERVICE. Don't makes a mistakes, like I did. STAY AWAY FROM THAT PLACE. More
by andrema67
Employees Worked With
Nikolay Bruk
November 15, 2019
Went to dealer at 7:45am and was not inside repair shop until 9:15am. The whole time waiting out in the street. The place has no supervision to move the shop along. Even after getting new managers. My app until 9:15am. The whole time waiting out in the street. The place has no supervision to move the shop along. Even after getting new managers. My appointment was for 8am. They need two lanes to speedup things. Drop offs of cars and waiting customers. Everyone just on same line. It was a gaint mess, no bosses came out to shop area to tell anyone what to do. More
by Billy
Employees Worked With
Ciro did awesome job Tec Dept
November 03, 2019
I had a great experience at my dealership service department. They took me right away, promptly serviced my car and were very helpful with their recommendations! A truly great experience. department. They took me right away, promptly serviced my car and were very helpful with their recommendations! A truly great experience. More
by JT
Employees Worked With
John
August 16, 2019
Horrible service department is an understatement When I first went to this dealership I was blown away with the sales team and their customer service, special thanks to Sean Stevens in sales and mike When I first went to this dealership I was blown away with the sales team and their customer service, special thanks to Sean Stevens in sales and mike bobson in management...I fell in love with the dealership but after two years with my lease and about 7 recalls later I soon found out it was too good to be true, not the perfect dealership I thought It would be..The service department is a nightmare horrible service is an understatement, every visit is a 4 to 5 hours minimum wait for an oil change or a diagnostic with an appointment, making an appointment doesn’t make a difference and if your not constantly reminding them that you are there they will completely forget about you. Again this is a good dealership in terms of the sales department but the service department is jeopardizing the dealership in terms of customers return/renewing their lease...they lost me as a customer I will not be renewing my lease!!!!!service department please get on board with the sales department/customer service you guys are horrible absolutely horrible!!!!! More
by JT47
Employees Worked With
Eddie service department
August 02, 2019
POOR SERVICE HAD AN APPOINTMENT ON 7/31/2019 FOR STOP START FUNCTION AND A OIL CHANGE CALLED THE NEXT DAY TO FIND OUT WHATS GOING TOLD A TECH HAS TO LOOK AT VE HAD AN APPOINTMENT ON 7/31/2019 FOR STOP START FUNCTION AND A OIL CHANGE CALLED THE NEXT DAY TO FIND OUT WHATS GOING TOLD A TECH HAS TO LOOK AT VEH CALLED LATER THAT DAY WAS TOLD OIL WAS BEING CHANGED AND WOULD BE READY AT 4;30 FOR PICK UP WENT TO PICK VEH THE NEXT DAY NOTHING WAS DONE DID NOTHING BUT LIE THIS SERVICE CENTER IS AN ABSOLUTE DISGRACE More
by NAVAHO
Employees Worked With
SRVICE CENTER
July 26, 2019
Poor service experience First 2 days unable to program. Needs more work-3 days car hasn’t moved. Lack of expertise, coordination and service. Poor customer updates. Stay away First 2 days unable to program. Needs more work-3 days car hasn’t moved. Lack of expertise, coordination and service. Poor customer updates. Stay away from this service dealer. The saga continues. The car still has not been brought into the service facility. On Tue., I was told that they were others before me, they would let me know on Thur. On Wed., they told me spot should clear this PM, will call me on Fri. It is Thurs. PM , no call and my car is still on the street. I hope to hear from them tomorrow More
by edemarco
Employees Worked With
Ron, Manny, William, house tech
