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Island Chrysler Jeep Dodge Ram - Service Center
Staten Island, NY
103 Reviews
103 Reviews of Island Chrysler Jeep Dodge Ram - Service Center
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June 23, 2016
they do not have the manpower to repair my vehicle Brought my car to be serviced since front seat broke and also needed inspection done. Left them my new cell phone number they decided to call my fathe Brought my car to be serviced since front seat broke and also needed inspection done. Left them my new cell phone number they decided to call my father to pick up my vehicle don't know where they got his number from but he doesn't even own the vehicle. Then upon pick up the inspection didn't get done and they were suppose to program my car keys since the batteries died in both and the SERVICE MANAGER tells me he doesn't have the manpower to service my vehicle i don't know why they called my father to pick it up. The car keys seem like an important part to need i assume. Since the vehicle is under warranty they do not feel it is a priority to fix it. I do not recommend buying a vehicle from any of their dealerships. I i especially do not recommend servicing your vehicle with them unless you want to waste your time and still have to take your vehicle elsewhere. SO for the future that is what i will do take my business elsewhere. More
by Kenneth Marcianti
Employees Worked With
Service manager
April 27, 2016
crooks at best incompetent at worst had a recall, got fixed. got the car back and it was way worse, no power windows and every dash warning light lit up. now i have to pay $$$$ to fix th had a recall, got fixed. got the car back and it was way worse, no power windows and every dash warning light lit up. now i have to pay $$$$ to fix their mistake. it worked when it got there now it doesnt. More
by david houle
Employees Worked With
jessica, nelson
March 15, 2016
Major issues with pricing and service First they had my car for seven days. We were quoted $780 for the work. Then mid week, they find something else wrong and quoted an additional $560. First they had my car for seven days. We were quoted $780 for the work. Then mid week, they find something else wrong and quoted an additional $560. When we said we couldn't afford that, the service guy tells us if we don't do the repair, it may lead to further issues. He also noted that they would work with us. Well on the seventh day, they finally finish working on the car, we go to pick it up and get told that we have to pay the bill in full or we won't get the car. So much for working with you. So a repair that was supposed to be $780 cost us $1452 because it wasn't an additional $560, but $672. I would never, never, never recommend this company to anyone not even my worst enemy. If I could rate below a poor for everything I would. More
by Unsatisified Customer
Employees Worked With
Vincent, Cisco
February 03, 2016
Service Thank you for an amazing experience from start to finish.I called to set up an appointment and spoke with Nancy.She was very pleasant and helpful. Thank you for an amazing experience from start to finish.I called to set up an appointment and spoke with Nancy.She was very pleasant and helpful.I have been having some serious issues with my car and she was able to get me an appointment within the same week. I will be bringing my car back here.See Jessica the service advisor she really knows her stuff.Great job guys keep it up!!!!! More
by Vanessa123
Employees Worked With
Nancy,Jessica
February 03, 2016
Great Service I had an amazing experience at Island Chrysler from setting up my appointment to picking up my car. I was kept updated on the entire process of my car I had an amazing experience at Island Chrysler from setting up my appointment to picking up my car. I was kept updated on the entire process of my car being serviced and the staff was knowledgeable and extremely friendly. I would definitely recommend Island Chrysler and know any problem I have will be easily and quickly resolved. Thank you, again! More
by RZinn
Employees Worked With
Mike Loffredo
February 03, 2016
Pleasurable experience! Great experience from beginning to end. From setting up the appointment all the way to picking up my car. The staff were more then willing to help and Great experience from beginning to end. From setting up the appointment all the way to picking up my car. The staff were more then willing to help and went out of their way to make me feel comfortable. My car was fixed in a timely and reasonable manner . Very professional and friendly environment I will definitely be bringing my car back to Island Chrysler! More
by Jess34
Employees Worked With
Francisco Figueroa
February 03, 2016
Amazing service experience Great service experience, reasonable pricing. It was a day and night experience compared to manfredi auto group. The service director Cisco went above Great service experience, reasonable pricing. It was a day and night experience compared to manfredi auto group. The service director Cisco went above and beyond to help me and I can't begin to explain how happy I was through my whole experience at island auto group. I highly recommend island auto group to all of my friends and anyone who asks! Amazing staff, and professionalism! More
by Mtbab139
Employees Worked With
Cisco Figueroa
February 03, 2016
Service with Jessica I took my jeep to Jessica in service and she took such good care of me kept me updated throughout the day and was very friendly and knowledgable I rec I took my jeep to Jessica in service and she took such good care of me kept me updated throughout the day and was very friendly and knowledgable I recommend everyone go see Jessica when bringing in your car :) More
by Teresa
Employees Worked With
Jessica Sangiorgio
January 29, 2016
Had a serious issue they took care of it immediately. I bought a 2014 wrangler had some issues with it from 2nd month, had been bringing it to Hudson jeep ( never bring your jeep there) it will 1.) Never I bought a 2014 wrangler had some issues with it from 2nd month, had been bringing it to Hudson jeep ( never bring your jeep there) it will 1.) Never be fixed or 2.) You will get an appointment in 2 months and it will still never be fixed any ways the guys at island jeep fixed the issue with my oil filter housing ( car was leaking oil all over) and they fixed it the same day. So far they are the best. More
by Mrgrim82
Employees Worked With
Sisco, Sean Sajecki
January 15, 2016
Over charged for service Just a fair warning to consumers. One thing I hate the most, is when you feel you are being taken advantaged of by a mechanic. This dealer service dep Just a fair warning to consumers. One thing I hate the most, is when you feel you are being taken advantaged of by a mechanic. This dealer service department, although nice enough to get you to have recalls fixed, I don't think are doing right by their customers. My husband brought his 2014 (so not old at all!) Jeep in to have recalls fixed and after talking with the service department walked away with an over 500 dollar bill for spark plugs, air filters, transmission fluid and rotation of tires. Now I am a woman who doesn't know much about cars but I do know that spark plugs and air filters do not cost that much! I also know that 2 hrs of work on a car to rotate tires and change fluids does not warrant a 500 dollar bill either. I am disappointed in this kind of wheel and deal service. I have never really written a review on any site but I felt compelled to save someone else a 500 dollar bill. Do your research before bringing your car to Island Jeep's service department, so you don't feel like you've been ripped off. I know dealerships have to make money but to me it's still wrong to hurt the consumer, especially loyal ones. What's more , I have leased 4 cars from Manfredi so I've been that loyal customer for the last 10 yrs... I just had my mother lease a jeep with Island ( Joe Smith was the salesman and he I would recommend even with all this)even being annoyed... He was honest at least) and am disappointed and don't know if I'd be back or recommend Island Jeep after this dealing with their service department tactics. Because if you have this type of service department , it leaves a sour taste in your mouth for the Island car dealerships in general. In this day of age when so many people take advantage of others....Do the right thing in business by your customers. Don't take advantage of lack of knowledge or being naive. You will go further in your business with integrity. More
by Alex16
Employees Worked With
Service department
