Island Chrysler Dodge Jeep Ram

Brought vehicle in for an engine light (vehicle not charging) as well as a vibration and noise when driving... Was told immediately by Service Advisor Anthony that it was a major issue and they would h charging) as well as a vibration and noise when driving... Was told immediately by Service Advisor Anthony that it was a major issue and they would have car for at least a week. This was before they even looked at the vehicle.... They have no loaner cars so he suggested renting a car and that I would be reimbursed. So I did what I was told... During the week I left 3 messages for Anthony regarding a status update on my vehicle and to just find out what was wrong... They were never returned. On day (7), still no word from dealership, I call to see what's going on because I had to return the rental car that day. That's when I am told the vehicle was ready for pick up. (No one even called me to let me know this, I had to call) I bring rental back then get dropped off at the dealership where again I talk to Anthony. He tells me that the car just needed a computer update... Seven days for a computer update?? I then gave him the bill from the rental company which I was under the impression when we spoke, he said that Jeep would take care of it so I assumed they would do that for their customer. He proceeds to tell me I have to call to get reimbursed for the rental and gives me a phone number to call. I already knew this was going to be an issue... On way home I realized that noise and vibration in peddle was still there and it obviously wasn't even addressed. Anthony gave me no paperwork stating what was actually done to the vehicle. I have been back and forth on the phone and via E-mail with Jeep Customer care where I have been getting the absolute run around, talking to over 20 different people, not one who speaks good English... of course. It's been a month now and I have got not one dime back from my 430.00 rental bill which the dealership told me would be taken care of. I call the dealership back again, where Anthony after telling him the issues I was having, just tells me to call the number he gave me back again and ask to speak to a Manager... so that "I can put this to bed"... Seriously??? I do call the number back, talk to an additional 3 different people to which the 3rd one tells me that I can't speak to a manager.... This is where I still stand... This was the 3rd leased vehicle in a row I have bought from this dealership... and it is absolutely. the LAST!!!! When I bought vehicle, my salesman Fabian was very nice so this review does not reflect on him... The Service Department is a joke. And good luck with Jeep Customer Care, that is an entirely different fraud... It takes a lot for me to get this upset, but I don't want anyone else to have to deal with this nonsense... More

The ultimate in professionalism, knowledge, customer service and friendliness. Everyone was exceptionally incredible. Loved Shock! service and friendliness. Everyone was exceptionally incredible. Loved Shock! More

you get very excellent service and Eddie and the staff take very good care of you!! take very good care of you!! More

Electric work was done very well. No problems. Explained everything.Oscar,Jurod,Uqba very informative. No problems. Explained everything.Oscar,Jurod,Uqba very informative. More

I wanted to lease a dodge charger from this dealership, at first they make you think you’re a valued customer then, they tried to make you come in the dealership to work #s, won’t give out quotes, have to at first they make you think you’re a valued customer then, they tried to make you come in the dealership to work #s, won’t give out quotes, have to forced them to get actually #s and breakdown on rebates. They won’t apply rebates until you come to the dealership and show them the paper to verify it. couldnt it be done at the last step when signing? When you supplied them everything, they tell you the vehicle has been sold, not even a “I’m Sorry”. Saying you should have come in to lock the deal. How are suppose to come in without an agreed deal. I don’t want to waste time. I worked with Brandon Siew with little to no help from Nicole Jarrett. -mark- More

This dealership will take your car into service and ruin it more than before you brought it in and never fix the actual issue and then just send you on your way because they don’t have enough time or staff. it more than before you brought it in and never fix the actual issue and then just send you on your way because they don’t have enough time or staff. Do not use this place ever you will regret it with a passion. The few good reviews on here have to be fake More

Don’t go there to bye a car ! All scam, they advertise a cars and prices which is not exist. All they want just to come there and trying to sell what ever they have. Totally waste All scam, they advertise a cars and prices which is not exist. All they want just to come there and trying to sell what ever they have. Totally waste of my time! More

Candice Steele is the best when you are in need of a loaner and anything else suitable for customers. During a visit to their location, I had to leave my car for several days and since I traveled (1) ho loaner and anything else suitable for customers. During a visit to their location, I had to leave my car for several days and since I traveled (1) hour away, Mrs. Steele was so helpful with getting me a loaner while my car was being serviced. She was very considerate when I spoke to her and asked for a vehicle which would accommodate my height. Having her on your team is the right thing you've done. She listened, understood and made sure I was satisfied as well as comfortable before driving away. She was clear to explain everything so there wouldn't be any confusion down the line. The fact that she covered all the bases made it easier to walk away and not be surprised later. Her honesty will keep me as a customer who would recommend their location as many times as possible. More

They had no price posted&were mercurial about pricing&did not answer the question of who installed the convertible top. not answer the question of who installed the convertible top. More

Just picked up our new custom built Jeep and our 3rd vehicle from this dealership. Hands down the smoothest car buying experience we have had. Our salesman Moe was extremely professional start to finish vehicle from this dealership. Hands down the smoothest car buying experience we have had. Our salesman Moe was extremely professional start to finish and made the process so easy and kept us informed every step of the way. More