Island Acura - Service Center

Joseph Robinson is an exceptional service provider Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination. Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation. Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department. More

YEARLY SERVICE AND RAIDO TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX TH TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX THE RADIO PROBLEM. I FEEL I WAS RUSHED OUT DO TO THE BACK UP THIS MAY HAVE CAUSED OTHER CUSTOMERS. I'M SURE I'M NOT THE FIRST CUSTOMER THIS HAPPENED TO. More

Terrific Service Department Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of m Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of my vehicle. Island Acura is quite fortunate to have him under their employ! More

Customer focused dealership! Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is always prepared with my vehicle history, accommodating my schedule for service appointments or making it easy to bring it in same day if the unexpected occurs. The new customer waiting area is bright and spacious, amenities galore! I was able to use their enclosed work area for taking a business call. The whole staff are friendly & helpful and I love how they wash my car before returning it to me after service! I have an older MDX but when I bring it in for service I get treated like it's a brand new car. I will buy my next car ONLY at Island Acura! More

Excellent Customer Service Fantastic Service and Great Customer Service. Crystal was very patient in answering all of my questions. I am very pleased with the service and the fa Fantastic Service and Great Customer Service. Crystal was very patient in answering all of my questions. I am very pleased with the service and the fair pricing. I absolutely recommend them. More

Best Acura Service I live in Jamaica, Queens and I drive to Wantagh,. NY for my 2015 Acura to be serviced. I have bought my last three Acuras from Island Acura because o I live in Jamaica, Queens and I drive to Wantagh,. NY for my 2015 Acura to be serviced. I have bought my last three Acuras from Island Acura because of the great service. I have bought Acuras from Valley Stream and Curry Acura but I keep coming back to Island Acura because it is the BEST!!!! More

Always Great Service I have had the pleasure of dealing with Mr. Robinson for many years. Always helpful, friendly and knowledgeable, Mr. Robinson goes out of his way to e I have had the pleasure of dealing with Mr. Robinson for many years. Always helpful, friendly and knowledgeable, Mr. Robinson goes out of his way to elevate customer service to a higher level-customer satisfaction. More

Best service appointment ever!!! Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take a chance and see if they could possibly take care of this for me without an appointment Mr Robinson not only said yes but got me in and out with no problem and treated me like an established customer The staff was friendly the waiting area comfortable and the service provided was great My car runs better than ever I would definitely recommend Mr Robinson and the service department at Island Acura More

Always a positive day at Island Acura Love this dealership, from the GM (Frank) through the Service Department, they are a top shelf organization. Joe Robinson in the Service Department Love this dealership, from the GM (Frank) through the Service Department, they are a top shelf organization. Joe Robinson in the Service Department is one of the best service writers I have come across. He his pleasant, efficient and polite which is very comforting. They are a great dealer with so much to offer someone for purchasing a new or used vehicle with a great service department! More