Island Acura - Service Center

When I bought the vehicle Cosmo dealt with me honestly and with total respect. I tried using him 6 years ago but ended up with another Acura dealer. That was a mistake-I learn from my mistakes. This time and with total respect. I tried using him 6 years ago but ended up with another Acura dealer. That was a mistake-I learn from my mistakes. This time I used Cosmo and was very happy. Robert in finance did not pressure me into buying any extras since I leased the vehicle I don't think extras are needed and he respected my opinion. Then 2 weeks ago I stopped by Service to make an appointment to have my first 5k mile service done. I never dealt with the service department before. As soon as I walked in I was greeted warmly by Alex. He told me if I wanted it done on the spot they could do it. It was about 1:30pm and I had nothing going on so I agreed. I left the car with them and walked across to have lunch at ACF Pizza. As I was finishing lunch, Alex walked in and said my car was ready. What a great feeling to be dealt with honestly and they treated me as I was the most important customer they ever had. Awesome experience. I love Acura and see a future with my new service guy Alex. More

Never a problem with their service. Courteous and friendly and have always done the right thing by me. Love the car, although I purchased it at a different dealer but Island Acura services it no prob friendly and have always done the right thing by me. Love the car, although I purchased it at a different dealer but Island Acura services it no problem. The car is kept running great with minimal hassle and/or headache on my part. More

Purchased our 2011 RDX at Island Acura and continue to have it serviced at the dealership. Island Acura is a pleasure to deal with. Their prompt, courteous and knowledgeable staff deliver expert service e have it serviced at the dealership. Island Acura is a pleasure to deal with. Their prompt, courteous and knowledgeable staff deliver expert service every time. More

I was very happy with my service at Island Acura. Frank explained everything that was being done to my car and also got my car washed. explained everything that was being done to my car and also got my car washed. More

I was in and out quickly for an oil change, inspection and filter change. They didn't try to sell me anything I didn't need and offered me coupons on check out for services above. The employee that was he and filter change. They didn't try to sell me anything I didn't need and offered me coupons on check out for services above. The employee that was helping me was respectful and attentive to my questions. Would recommend and i plan on coming back. Price is a little more then your neighborhood garage but worth it. More

i have a 2006 tl with 80.000 miles the check engine light i have a 2006 tl with 80.000 miles the check engine light went on i brought in they said it was a transmission problem they replaced the transmissi i have a 2006 tl with 80.000 miles the check engine light went on i brought in they said it was a transmission problem they replaced the transmission with a rebuilt transmission from acura no charge i had the extended warranty they repaired car in a timeley manner the new transmission is warrantied for 3 years More

I brought my '04 TL over to Island Acura to make an appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a bit standoffish as I explained that my car's Bluetooth module wasn't working properly. He immediately started questioning whether it was my phone that was at fault. I explained that it had worked fine when new, but that it had recently started deleting my phone book, not connecting calls, not passing through my voice, etc. I also explained that I have no problems connecting my phone to Bluetooth on my home computers. He sort of continued to argue against my points and then proclaimed that he would have to connect a different phone to my car to see if it recognized it. At this point I explained that my phone would connect too, but nothing else. I went on to say that having the phone work repeatedly every time I get in the car is a very different situation then merely linking it successfully. He called in a service technician and I explained the situation, the tech (who was friendly) said that he would check the module itself -quite a different story from what the service rep said- and see if it was errant. With that cleared up, I thanked him as he went back to work and made an appointment to have this work done. When I inquired about loaner cars, the nasty rep told me there would be none for customers who didn't buy the vehicle at that dealership and that since I bought the car while living in Las Vegas, I was out of luck. When I mentioned it was in my Acura Care agreement that I get a vehicle, he said that perhaps down the road I could get one "once a relationship was established." Sorry, but that ship just sailed. Bayshore Acura is giving me a rental when I start my relationship with them Monday morning! More