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Island Acura - Service Center

Wantagh, NY

4.7
78 Reviews

78 Reviews of Island Acura - Service Center

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November 23, 2023

Extremely accommodating with great mechanics and superior customer service. Excellent dealership. Fantastic work on my 2003 Acura CL More

by dougsommer32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chand
Nov 24, 2023 -

Island Acura responded

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2023

Everyone I encountered in the dealership is knowledgeable , very professional and understanding of any concenrs More

by Maryc125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Nov 19, 2023 -

Island Acura responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 14, 2023

Very satisfied with the service department. Employees are very helpful and courteous. Wait could be a lot less time. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 16, 2023 -

Island Acura responded

Hello Gino, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 01, 2023

So far I am well satisfied and happy with the service. They are providing excellent service. More

by percival.empensando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Island Acura responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

Nov 02, 2023 -

percival.empensando responded

Thank you once again for your continued excellent service. Hope to see you again soon.

October 26, 2023

This Dealership and Customer Service Dept. is the BEST, They have cared for my cars for the past 10 years. Everyone is caring, professional, and friendly. Will not go anywhere else!! More

by Patjay27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose!!
Oct 27, 2023 -

Island Acura responded

We LOVE our customers - esp. our repeat ones - you are our family! Thank you for the amazing review and for continuing to choose us time and time again. We look forward to the next time we get to work with you. Take care!

September 05, 2023

I want to say that the service department is the very best. Everyone there is very courteous caring and most of all very knowledgeable. To add some of the people There are doing a great job Ryan J More

by Joec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Island Acura responded

Thank you for the thoughtful and excellent review. We are so pleased to have exceeded your expectations. We appreciate you recognizing our staff and hope to see you again.

March 27, 2023

Horrible customer service. A very unprofessional experience I had at Island Acura. I will never do business again with this dealership and deal with an Associate who lies. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Island Acura responded

We apologize that your experience at Island Acura was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (516) 259-0185

November 02, 2022

Ryan, the service manager was very professional, caring and understanding of my unfortunate experience at the service department. He was able to turn a nightmare of an experience for me at the service dep More

by JFP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan the service manager
Nov 02, 2022 -

Island Acura responded

WOW! What a fantastic review. We are so glad that Ryan made your experience exceptional. Thank you for your continued business and referrals. We appreciate having you as a customer and look forward to working with you again in the future.

July 07, 2020

Joseph Robinson is an exceptional service provider Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I More

by KPmallige
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Island Acura responded

Thank you so much for the wonderful review! We're glad you were not too greatly inconvenienced and look forward to working with you again in the future!

November 21, 2019

YEARLY SERVICE AND RAIDO TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX TH More

by EJMBASS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Island Acura responded

Thank you for taking the time to rate and review our dealership. We apologize if you feel you were rushed out, if there’s something further we can do to assist with your problem please feel free to reach out to our Service Manager, 855-435-5853.

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