Island Acura - Service Center

Very satisfied with the service department. Employees are very helpful and courteous. Wait could be a lot less time. Employees are very helpful and courteous. Wait could be a lot less time. More

So far I am well satisfied and happy with the service. They are providing excellent service. They are providing excellent service. More

This Dealership and Customer Service Dept. is the BEST, They have cared for my cars for the past 10 years. Everyone is caring, professional, and friendly. Will not go anywhere else!! is the BEST, They have cared for my cars for the past 10 years. Everyone is caring, professional, and friendly. Will not go anywhere else!! More

I want to say that the service department is the very best. Everyone there is very courteous caring and most of all very knowledgeable. To add some of the people There are doing a great job Ryan J best. Everyone there is very courteous caring and most of all very knowledgeable. To add some of the people There are doing a great job Ryan Joe Chad I am very satisfied. More

Horrible customer service. A very unprofessional experience I had at Island Acura. I will never do business again with this dealership and deal with an Associate who lies. A very unprofessional experience I had at Island Acura. I will never do business again with this dealership and deal with an Associate who lies. More

Ryan, the service manager was very professional, caring and understanding of my unfortunate experience at the service department. He was able to turn a nightmare of an experience for me at the service dep and understanding of my unfortunate experience at the service department. He was able to turn a nightmare of an experience for me at the service department into a very positive experience . The manner in which he handled the situation was priceless. Island Acura should be proud to have such a professional worker as part of its team. After his handling of my situation, I would definitely continue referring Island Acura to anyone for all their Accra auto service need. More

Joseph Robinson is an exceptional service provider Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination. Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation. Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department. More

YEARLY SERVICE AND RAIDO TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX TH TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX THE RADIO PROBLEM. I FEEL I WAS RUSHED OUT DO TO THE BACK UP THIS MAY HAVE CAUSED OTHER CUSTOMERS. I'M SURE I'M NOT THE FIRST CUSTOMER THIS HAPPENED TO. More

Terrific Service Department Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of m Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of my vehicle. Island Acura is quite fortunate to have him under their employ! More

Customer focused dealership! Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is always prepared with my vehicle history, accommodating my schedule for service appointments or making it easy to bring it in same day if the unexpected occurs. The new customer waiting area is bright and spacious, amenities galore! I was able to use their enclosed work area for taking a business call. The whole staff are friendly & helpful and I love how they wash my car before returning it to me after service! I have an older MDX but when I bring it in for service I get treated like it's a brand new car. I will buy my next car ONLY at Island Acura! More