Island Acura - Service Center

Staff is professional and easy to work and will answer questions on service recommendations and what can wait. Responsiveness could be improved with follow up on text. They provide this as an option but questions on service recommendations and what can wait. Responsiveness could be improved with follow up on text. They provide this as an option but do not respond to text. Overall happy with service. More

I am very pleased with my most recent service experience as I usually am after my car is serviced at Island Acura. Ryan Shim, the service manager, was extremely helpful with informing me of the services my as I usually am after my car is serviced at Island Acura. Ryan Shim, the service manager, was extremely helpful with informing me of the services my car will need at my next mileage checkup. He takes the time to explain things so that you clearly understand why a particular service needs to be performed. He is also very pleasant to speak to on my visits :) Joey Robinson, I cannot say enough nice things about. I have known Joey for many years and on my service appointments I always present him with a list of maintenance services I would like addressed on my RDX and he informs me if they are necessary to be addressed now or can wait upon my next checkup. Joey has always gone above and beyond to insure that I am completely happy and that he has addressed all of my concerns and that my RDX will remain in tip top running condition for many years. I have been a loyal customer since 1992 and have not taken my Acura vehicles anywhere else for my servicing and maintenance needs. Island Acura provides me with peace of mind and I trust that my vehicle will always receive the best servicing possible. At Island Acura, customer satisfaction is ALWAYS #1. More

Jose was able to get me an appointment immediately. We drove 45 miles to get to this dealership and the car was serviced before noon. We drove 45 miles to get to this dealership and the car was serviced before noon. More

From calling and getting a same-day appt, to the high-tech device that checked my alignment before I even got out of the car… through a quick & uneventful auto servicing job, and ending with a fresh high-tech device that checked my alignment before I even got out of the car… through a quick & uneventful auto servicing job, and ending with a fresh car wash- my service experience was highly impressive. Thanks for truly making the customer experience a priority! More

Everything is this dealership is done very professional from the greeting to the work that was done to picking up my car when done from the greeting to the work that was done to picking up my car when done More

I scheduled a 9:15 appointment with the service center for an oil change and was told that it would be over a 2 hour wait. I let the gentleman know that it didn’t work for me. He didn’t even offer to resc for an oil change and was told that it would be over a 2 hour wait. I let the gentleman know that it didn’t work for me. He didn’t even offer to reschedule it for me. In addition, the gentleman that was checking in his car next to me was told it would be about a 2 hour wait. We were having the same service done with the exception of him having an inspection. I am disappointed in the service I received. More

In 1994 I purchased my first Acura from Island Acura. Since then, every car but one, for both me and my wife, came from Island. They are not the closest Acura dealer to me, but it's a pleasure to do busi Since then, every car but one, for both me and my wife, came from Island. They are not the closest Acura dealer to me, but it's a pleasure to do business with a company that acts like they want your business. Joe R. is a great service adviser. More

A pleasure to deal with. I will continue to bring my vehicle here for service. I will continue to bring my vehicle here for service. More

I recently had my 3rd service appointment on my Acura Integra , I had the pleasure dealing with a service technician named Chad . Chad kept me in the loop with everything needed for my car and was clear Integra , I had the pleasure dealing with a service technician named Chad . Chad kept me in the loop with everything needed for my car and was clear and concise with the information I requested, and kept me up to date when my car would be ready . I highly recommend Island Acura for their friendly and knowledgeable staff. More

Excellent service department. always prompt and friendly, never has an issue and I’ve been a customer of theirs for over 10 years! always prompt and friendly, never has an issue and I’ve been a customer of theirs for over 10 years! More