Island Acura - Service Center

Great Service Department Great service department! I have never had a bad experience. Joey R. is super friendly and always helpful whether it's a small issue or something lar Great service department! I have never had a bad experience. Joey R. is super friendly and always helpful whether it's a small issue or something larger. Highly recommended. More

Fast and Friendly service department When ever I walk into a car dealership I always think about it being over price, waiting forever, and having rude service since I did not purchase my When ever I walk into a car dealership I always think about it being over price, waiting forever, and having rude service since I did not purchase my vehicle from them. But Island Acura is the opposite from most dealers I have come to. I first walked in and this nice gentlemen name Joey Robinson approached me and asked me how my day was even before discussing about service or not even knowing me! Never felt such a welcoming feeling from a dealership employee. He got me in and out in a timely fashion and explained everything nice clear to me (im not a car person, so it helps). I would recommend this dealership to people who are looking to get there Acura and Honda serviced by a place that is trustworthy and pocket friendly. More

The service department does a great job! My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer se My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer service. Thanks again for another wonderful and speedy service Joe! More

Car of my dreams becomes a nightmare. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete.. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete....however, no one ever cleaned or thought to check the drains attached to the moon roof. Heavy rain for 2 hours made the entire roof leak water all over the headliner, drivers side seat, and all over my passengers heads. The moisture created mold and mildew. I complained to Acura that after purchasing this car and having it for ONLY a MONTH...that this was unacceptable. They told me to bring my car in to have the headliner replaced free of charge. 4 days later my car was done. The headliner doesn't even look like it was replaced. There are stains on it...how can this be possible if they said it will be "replaced"? They also said they couldn't wash my car because it was done too late, yet they promise a free car wash after every service.... the car was there for 4 days. I'd rather go to another dealership and deal with another service department. I feel like I'm lied to about everything. It's unfortunate to buy the car I've always wanted and to have so many issues early on. Save yourself time, money, and several headaches.... Don't go to this dealership or service department. More

Great Service friendly and courteous service always. i always take my Acuras to Island Acura to ensure my car is always running top notch. never had any issues in 8 friendly and courteous service always. i always take my Acuras to Island Acura to ensure my car is always running top notch. never had any issues in 8 years using them. More

HORRIBLE SERVICE BROUGHT IN MY 2013 ACURA FOR A HEADLIGHT PROBLEM DEALTH WITH ALEX WHO WAS OK BUT HIS OTHER CO- WORKER WAS HORRIBLE RUDE AND DISRESPECTFUL. THEN DEALT BROUGHT IN MY 2013 ACURA FOR A HEADLIGHT PROBLEM DEALTH WITH ALEX WHO WAS OK BUT HIS OTHER CO- WORKER WAS HORRIBLE RUDE AND DISRESPECTFUL. THEN DEALT WITH JOSE SERVICE MANAGER AND HE WAS THE WORST, BEYOND RUDE AND DISRESPECTFUL. NEVER EVER GO HERE TAKE YOUR VEHICLE TO ACURA OF VALLEY STREAM WHERE THE SERVICE IS AMAZING AND THE WORKERS ARE FRIENDLY !!!!!!! More