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Island Acura - Service Center

Wantagh, NY

4.7
78 Reviews
Call Service Center (516) 679-5400

78 Reviews of Island Acura - Service Center

Sort by
December 20, 2024

Convenient, never a wait. Helpful and friendly. Danny Son was great. Made me feel like a respected, valuable customer. He was friendly and professional. Very helpful. More

by Aggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Son
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December 06, 2024

Always excellent customer service when I bring my car in for service. They are very accommodating. More

by dectundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Timko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Island Acura responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 18, 2024

Joseph Robinson is a courteous and professional adviser, who knew exactly what my car needed and explained everything. More

by rayraym13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Island Acura responded

Hello, we're happy you found our staff to be so supportive during your experience here at Island Acura. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Island Acura is a great dealership. Great customer service. The Roslyn Acura service is terrible. More

by almineola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Island Acura responded

Thank you for your feedback! We're thrilled to hear you had a great experience with Island Acura and appreciated our customer service. If there’s anything we can do to assist you further, please don’t hesitate to reach out!

October 27, 2024

Island Acura has always provided me with prompt and courteous service. All work is completed promptly and satisfactorily More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Island Acura responded

Hi Pat, thank you for the positive review. We are glad to hear that we are consistently exceeding your expectations. Let us know if you need anything. We hope to see you again.

October 24, 2024

I have a customer of Island Acura for over 15 years. Their service department Don”top notch” and I highly recommend them. More

by Calibrandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Island Acura responded

Hi, we're happy you found our staff to be so supportive during your experience here at Island Acura. We hope you have a great day!

October 01, 2024

The staff are very professional and courteous They kept me informed of the status of my cars service. More

by Ameloro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Island Acura responded

Ameloro, We're glad to hear that our team provided professional and courteous service, keeping you updated throughout the process. We look forward to assisting you again in the future!

August 31, 2024

I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job on my car." More

by Shirleytime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Island Acura responded

Thank you for sharing your experience! We're thrilled to hear that you were pleased with our repair services. Our team takes pride in being professional and knowledgeable, so it’s great to know we met your expectations and did an excellent job on your car. We appreciate your recommendation and look forward to assisting you again in the future!

August 29, 2024

Staff is professional and easy to work and will answer questions on service recommendations and what can wait. Responsiveness could be improved with follow up on text. They provide this as an option but More

by Tnjlud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Herrera
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Aug 30, 2024 -

Island Acura responded

Thank you for your feedback! We're glad to hear that you found our staff professional and easy to work with, especially when it comes to discussing service recommendations. We appreciate your note about improving responsiveness with text follow-ups—this is something we'll certainly work on. We're pleased that you're overall happy with the service, and we look forward to continuing to serve you!

Aug 31, 2024 -

Island Acura responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to us at the earliest to speak to our manager directly.

August 21, 2024

I am very pleased with my most recent service experience as I usually am after my car is serviced at Island Acura. Ryan Shim, the service manager, was extremely helpful with informing me of the services my More

by SusanDino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Island Acura responded

Hello, Thank you for sharing your long-term positive experiences with us! We're thrilled to hear that both Ryan and Joey have consistently provided you with excellent service and care for your RDX. Your loyalty since 1992 is truly appreciated, and we're glad to continue providing you with peace of mind. Thank you for trusting us with your vehicle's maintenance, and we look forward to serving you for many more years!

Aug 23, 2024 -

SusanDino responded

I look forward for many more years to come to continuing my very positive relationship with Island Acura where my complete servicing needs are always met. I live near Brooklyn so I do not live closeby, but I gladly make the trip to Wantagh because I know my vehicle will receive the best servicing possible. Previous to owning my RDX, I was the proud owner of a 1992' Acura Integra GS (fully-loaded) that I purchased from Island Acura and pristinely kept in immaculate condition. I LOVED driving it and it received MANY compliments and offers from car enthusiasts eager to purchase it right on the spot. Drivers would literally ask me when stopped at a red light or tied up in a traffic jam how much I wanted for my car. My Integra only had 101,000 miles on it when I sadly had to retire it in 2022' because it needed a gear shift cable that Matt (in the Parts Department) tried desperately to find for 5 weeks because he knew how much I LOVED my car. He exhausted all of his resources. Unfortunately, the part was no longer available due to my Integra's age. It was a very sad day and felt as if I had to say "good bye" to a LONGTIME FRIEND :*( Because Joey ALWAYS made sure that my car received the appropriate mileage services, my Integra NEVER left me stranded on the road, requiring roadside assistance. That peace of mind is very reassuring and the reason I made another car purchase from Island Acura :) Also, both Joey and Matt, going above and beyond to help in any way possible, is something I will be forever grateful for. I had the pleasure of meeting Ryan, the service manager, just this year and he graciously told me that if I ever have any questions or concerns...his door is always open. It just doesn't get any better 😊

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