Irwin Toyota

Irwin dealership has the worst customer service I’ve ever experienced. They don’t care to gain your business. I’ve been looking for a truck for weeks. Had no problem with any other dealership. But I tried re experienced. They don’t care to gain your business. I’ve been looking for a truck for weeks. Had no problem with any other dealership. But I tried reaching out to Irwin 3 times, simply because they have the truck i want and they never reach out to me More

I had an appointment with Alexis to test drive a vehicle to which I drove 2 hours for. When I arrived, Alexis was not there, and I was assigned another sales consultant (Craig?) whose only concern was that to which I drove 2 hours for. When I arrived, Alexis was not there, and I was assigned another sales consultant (Craig?) whose only concern was that they were closing in 20 minutes. Then, they couldn't even locate the vehicle I came to test drive. It wasn't on this lot or a neighboring lot. They were non-communicative with me and non-apologetic. How do you not know where your inventory is?? I drove 4 hours round-trip FOR AN APPOINTMENT with someone WHO WASN'T EVEN THERE for a CAR THAT WASN'T EVEN THERE! Complete waste of time. Award winning dealership my xxx. More

We had an awesome experience working with Howard Cullen. The process was easy and exciting for my daughter purchasing her first new car. This is our third purchase from Irwin! Thank you! The process was easy and exciting for my daughter purchasing her first new car. This is our third purchase from Irwin! Thank you! More

Pretty easy to work with, although it took them awhile to respond to internet request, and was confusing who was taking care of me when I got to the dealership. respond to internet request, and was confusing who was taking care of me when I got to the dealership. More

Using my rav was easy. The salesman was polite and helpful. They remind you when you need an oil change and tire rotation. The service department people are polite and know The salesman was polite and helpful. They remind you when you need an oil change and tire rotation. The service department people are polite and knowledgeable. I like how they show you a video of what they’ve done and explain it all. More

Howard Cullen was great to work with. We had a trade vehicle which usually makes deals difficult. Bought a Tacoma and added a lot of custom accessories to personalize it. HOWARD CULLEN ma We had a trade vehicle which usually makes deals difficult. Bought a Tacoma and added a lot of custom accessories to personalize it. HOWARD CULLEN made the whole process seamless, fair and easy to understand. Would definitely recommend Howard Cullen and Irwin Toyota. More

I needed a new car and visited several dealerships trying to decide what to buy. I met Howard Cullen at Irwin and he answered all my questions, let me try 2 different vehicles, all with no pressure what ever to decide what to buy. I met Howard Cullen at Irwin and he answered all my questions, let me try 2 different vehicles, all with no pressure what ever. It was a totally different experience from the other dealerships, I was very impressed and purchased a wonderful Toyota that perfectly fitted my needs. Next time I need a car, I will simply go see Howard. More

Had my inspection done yesterday, no appointment & they were able to get it done immediately. Very friendly & professional! 😊👍 were able to get it done immediately. Very friendly & professional! 😊👍 More

I’ve bought 3 vehicles from this dealership all 3 where a pleasant experience . There Body Shop is top notch . My most recent purchase a 2020 Toyota Tundra bought through salesman Ben Flagg was excellent th pleasant experience . There Body Shop is top notch . My most recent purchase a 2020 Toyota Tundra bought through salesman Ben Flagg was excellent thank Ben for all your help 😎 More

High turnover of the technicians and poor work. In short, they really can't service your vehicle appropriately. Went in for a simple sticker and failed for "inadequate tires". When I sent to ano In short, they really can't service your vehicle appropriately. Went in for a simple sticker and failed for "inadequate tires". When I sent to another dealer to get them replaced, they talked me out of getting new tires, as the ones I had were perfectly good (as I thought). The service manager had nothing to say other than his technicians are not adequately trained (isn't that his job?). I agree. More