Irwin Toyota

Glad that I have chosen Irwin as my "go to" dealership. Ultimately pleased with entire process...Ben Flagg deserves kudos. Service department has always been professional and efficient! Ultimately pleased with entire process...Ben Flagg deserves kudos. Service department has always been professional and efficient! More

A great experience., as always. Friendly, knowledgeable and helpful staff. It is a pleasure to do business with the Irwin team. Thank you very much and helpful staff. It is a pleasure to do business with the Irwin team. Thank you very much More

I enjoyed my purchased at Irwin dealership. Mike S., a product specialist, was phenomenal! He was really pleasant, patience, and friendly! He met my entire family and was willing to help us in all sorts o product specialist, was phenomenal! He was really pleasant, patience, and friendly! He met my entire family and was willing to help us in all sorts of ways. I traded my Honda Pilot for a Toyota Sienna to accommodate for a larger family, older parents/friends from my congregation. I took my parents for their doctor’s visit and the ride was comfortable! I LOVE my minivan! Thank you Mike for your excellent service and diligence! More

My 2010 Trundra threw a check engine light and was running rough. I used Toyota Roadside Assistance to have it towed to Irwin's. Turns out a exhaust lifter had gummed up under the valve cover. They c running rough. I used Toyota Roadside Assistance to have it towed to Irwin's. Turns out a exhaust lifter had gummed up under the valve cover. They cleaned it up and now it runs a lot better without it sounding like a sewing machine when idling. It was a no charge under the Toyota Service Agreement. Great job! More

I had a very impressive experience at Irwin’s Toyota and with Ben. I was coming from an hour and half away to purchase a new vehicle and staff was very accommodating to get me in and out efficiently. I came with Ben. I was coming from an hour and half away to purchase a new vehicle and staff was very accommodating to get me in and out efficiently. I came on a referral and I’ll be sure to refer family and friends. Great customer service and prices. Looking forward to coming back for my next car. Ben was very responsive via phone and email from the first contact that we made and was very professional along the way. More

I purchased a new Tundra 4-years ago from Irwin Toyota located in Laconia, NH and I purchased a extended warranty for this vehicle when I bought it. Long story short I had major electrical problems after located in Laconia, NH and I purchased a extended warranty for this vehicle when I bought it. Long story short I had major electrical problems after the warranties expired and the Irwin Toyota Service Dept. went above and beyond to help me out and worked with Toyota to solve the problem. I will buy a new Tundra in a couple years and I will not think twice which dealer to go to. More

I had the interior of my Tundra detailed by Irwin on Jan 29. The truck is 2 years old and was way overdue for a cleaning. It had never been done. They did a 5 star job. Just like showroom condition. I could 29. The truck is 2 years old and was way overdue for a cleaning. It had never been done. They did a 5 star job. Just like showroom condition. I could not be happier. It was well worth the money. I will be sure to come back. I highly recommend Irwin service. Job well done! Roger More

Took my truck in for a recall and was told it would take an hour to hour and a half and it was about 70 minutes. Friendly staff. an hour to hour and a half and it was about 70 minutes. Friendly staff. More

Vehicle Exchange Program is misleading I am here to share that my experience on several levels with interest in a trade/lease or lease. Steve F. provided me with an exceptional purchase pr I am here to share that my experience on several levels with interest in a trade/lease or lease. Steve F. provided me with an exceptional purchase price for a new 2019 Toyota Highlander. The lease purchase price was $2,000 higher due to Toyota incentives, which I was aware of. I spoke with and emailed Louisa a couple of weeks later about my interest to get into a lease, asking questions before being informed the best way to determine the deal and capitalize on the Vehicle Exchange Program was to come in for a visit with my Highlander. One of the details/features of the program was higher than average trade-in values. The next day, I made the 3 hour, one-way drive because I ran some basic numbers after researching the value of my vehicle and it was feasible a reasonable deal could be made. Once there, the vehicle I was interested in had my name on a tag hanging from the rearview mirror and was ready for the test drive. I met with the finance manager and I was assigned to Mark, who was very laid back and easy to speak with. We went for a test drive and returned, completing paperwork to move forward with the beginning of negotiations for a trade in value and lease option for the new Highlander. After about an hour wait, Mark returned and provided me with trade in numbers that were below any listed "poor" trade in valuation, (kbb, edmunds, nada, etc.) that I researched and had on hand for comparison. Mark informed me they double checked the low ball offer and said it was due to current market values. The value was more in-line with auction value purchases for dealers. I was trading a 2018 Highlander limited with 15,000 miles in near perfect condition and I was offered less than "poor" condition trade in value. I quickly determined this was not worth my time and my 6 hour drive was a waste of time. I thanked Mark for his time and did not bother attempting to negotiate because it was clear the Vehicle Exchange Program was another ploy to get more potential customers in the door. I understand the vehicle market and conducted considerable research on the my vehicle and the vehicle of interest, and I even consulted with other dealerships and friends in the car sales business at other Toyota dealerships to determine the trip was likely worth it, but we were all duped. It was clear the Irwin finance department did not want my vehicle and offered such a low value to send me on my way. Irwin Toyota proved to me they were an ordinary dealership and their special programs are empty advertisements designed to get you in the door. I was hoping they were a cut above others but that thought was shattered. More

I purchased a pre-owned Prius at Irwin’s yesterday. I worked with Howard Cullen and everything about the process was easy, hassle-free and without any kind of pressure. All the staff that helped in the p worked with Howard Cullen and everything about the process was easy, hassle-free and without any kind of pressure. All the staff that helped in the process were very friendly and professional. I would definitely return to Irwin’s in the future and will recommend them to anyone else looking for a new vehicle. More