Irwin Toyota

I'm usually negative about getting service based on experiences with other service centers. Was not the case at Irwin! I was greeted in a friendly manner, was explained how long it would take, was gi experiences with other service centers. Was not the case at Irwin! I was greeted in a friendly manner, was explained how long it would take, was given cost and after all was done I was explained what was done. In addition additional check were done to assure my car was in good working order. A bonus is the Owner Advantage plan. Great experience I will continue to bring my vehicles there for any and all service. More

The service department at Irwin goes out of its way to be The service department at Irwin goes out of its way to be customer friendly. They always check with me before doing any work that was not previuosl The service department at Irwin goes out of its way to be customer friendly. They always check with me before doing any work that was not previuosly discussed. In addition, someone always talks to me about what was done after the service is completed. Everyone in the dealership is friendly and helpful. I choose to drive to Laconia to have my car serviced there even though I live in Concord. There is a Toyota dealer in Concord, but I much prefer to deal with Irwin. More

Once again I had exemplary service from Irwin Toyota Scion in Laconia. From the phone call to make the appointment, through the drop off, service department phone call to report the repairs needed to t Scion in Laconia. From the phone call to make the appointment, through the drop off, service department phone call to report the repairs needed to the payment process and pick up, all the employees were helpful, friendly and professional. My sister gave me a ride over to pick up my car and wanted to know why I would take my 84000+ mile car to the dealership for servicing. My answer was simple, "They always do a great job, and I know I can trust them". More

Everyone went out of their way to make this purchase a positive experience. I was shipping the vehicle to my new post in West Africa and wanted a good used Toyota and a 3-year supply of parts and spare ti positive experience. I was shipping the vehicle to my new post in West Africa and wanted a good used Toyota and a 3-year supply of parts and spare tires. Everyone helped with the purchase, the parts, the spare key, assisting me with follow-up on getting the title in time, etc. The care didn't come with a spare key, so they made one free of charge while they packaged up the parts I would need for my 3-year stay abroad. While I waited I watched the customer service crew as they worked with all customers, and they took a personal and sincere interest in each client. They knew most of them by name and treated everyone as family. It was an enjoyable wait. They also have a great incentives program and a discount for parts for people who buy their vehicles there which made my parts purchase quite reasonable. They even threw in a free car wash coupon. More

Service was quick and correct, employees were informative and helpful, and their price beat smaller local discount shops (I checked). Their repair department looks extremely well equipped and very very clea and helpful, and their price beat smaller local discount shops (I checked). Their repair department looks extremely well equipped and very very clean. Based upon my experience with their service department I expect I will purchase my next new car from Irwin Toyota. More

I purchased my current RAV4 as well as my prior Camry Toyota at the Irwin dealership, and always have had both cars exclusively serviced there. The price is always better than fair and the quality of wor Toyota at the Irwin dealership, and always have had both cars exclusively serviced there. The price is always better than fair and the quality of work is super. You're not just a number viewed as a potential scam target, but rather are efficiently treated as though they care about your car even more than they might about their own vehicle. More

as always the service was excellent, the people very friendly, courtious and professional. the work was done properly andto my satisfaction. the car was detailed and looked like it just came out the sho friendly, courtious and professional. the work was done properly andto my satisfaction. the car was detailed and looked like it just came out the showroom. awesome job. would always recommend the dealer. thank you, Janet Janke More

After visiting numerous dealerships in the area looking for a used 08 accord I came to realize the difference in costumer service between dealerships. Irwin motors bent over backwards to meet my criteria a for a used 08 accord I came to realize the difference in costumer service between dealerships. Irwin motors bent over backwards to meet my criteria and financial needs. I couldn't be happier with my purchase and I plan on returning there for any further purchases. More

My Toyota Sienna was recently in for routine service. The service rep who assisted me was very friendly and helpful and quickly arranged for the customer service vehicle to drive me to work while I left The service rep who assisted me was very friendly and helpful and quickly arranged for the customer service vehicle to drive me to work while I left my car for service. I requested that the service be completed by 4pm but received a call about an hour early saying that everything was done. When I picked up my car the same service rep who had helped me in the morning, once again greeted me and reviewed the work done. When I went to pay my bill I was told that I could use acrued service points, which meant that the service was no charge and that I actually still had credit on my account. Very "easy" experience. More

I have a brand new 2010 Camry. I went to go to work on a cool morning and when I went to put the heat on it was making alot of noise and I was very concerned. I drove to Irwin's without an appointment and cool morning and when I went to put the heat on it was making alot of noise and I was very concerned. I drove to Irwin's without an appointment and explained my situation. I thought they would just have me come back but instead took my car right in and then offered me a ride to work. Wayne called around 1:00PM to explain I had a mouse nest that had settled into my blower motor causing the problem. He quoted $160 to fix it and wanted my OK before proceeding. I gave my OK but explained that I get out of work at 3:00PM and would like the car by then if possible. He said they would work on it immediately so that I could have it by 3:00. They called before 3:00 to let me know the car was all set. When I went to pick it up Wayne said that the work was actually less, it was only $129.75 which was great. I then went to pay and the clerk advised that I had Irwin Advantage points which then reduced by bill to $105.80. Needless to say I was very pleased with both the service and the courtesy way I was treated. I love the Toyota vehicles and have had quite a few. I like their reliability and when it is time to trade it in I feel they retain their resale value much more then other vehicles. More