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Irwin Toyota

Laconia, NH

4.8
1,495 Reviews

59 Bisson Ave

Laconia, NH

03246

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Showing 1,495 reviews

April 01, 2010

Another trip for servives to Erwin motors. As always you are greated by you own service manager {my interpetation} Ray Landry. He knows you by name, he's courteous, he always greats you with a smile and he More

by snah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Landry
April 01, 2010

I'm very happy with the sale and service I had. Mike in sales was very nice and friendly. The service department was just as nice. Took it in 2 weeks after I got it, to pick up my second key, had a questio More

by blb55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Abbott
March 25, 2010

I found that internet sales person was lacking basic customer service. It seems when challenged with a question he would not respond. Further, all the claims about being different and honest were a bi More

by chrism35980
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Internet Sales
Apr 13, 2010 -

Irwin Toyota responded

Again, I'd like to apologize for the inconvenience you experienced. I feel like there may have been a lack of communication. In this state with AS IS vehicles customers aren't able to test drive them (we can't bring them to a customers home). There are typically 2 ways this works: 1. Customer buys the vehicle, registers the vehicle, and brings their own plates to pick up the vehicle; 2. Customer has the vehicle towed off our property by a wrecker service after purchase. I apologize that this wasn't explained. It should have and this is our fault. I have, however, have instructed our Sales Managers to follow these state rules for AS IS vehicles. I realize this can make for a difficult situation and I really do apologize for the inconvenience. Chris Irwin

March 18, 2010

My visit was for the recall on my Camry's floormats. I My visit was for the recall on my Camry's floormats. I was told to expect it to take about 2 hours, but my car was ready in about 45 minutes. Ever More

by fgoodwin25
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept., Raymond Landry
March 12, 2010

This is our third Toyota from Irwin - we've gotten two Tundras and I have a new Prius. They are great people and know their stuff. We go there for servicing as well. When all the scare about the Prius More

by Meredith55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Cunningham
March 10, 2010

I needed my State Inspection done. I telephoned the Irwin Zone service department and an appointment was set up. I arrived and spoke with Ray (Don't know last name). I asked to have my battery checke More

by H. C. Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
February 27, 2010

I have done business with Irwin Toyota since 2004. Am very satisfied. This is the second vehicle I have purchased from Irwin Toyota. I have had all my maintenance work done there. I plan to continue h More

by bbrunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
February 26, 2010

they are willing to go the extra mile-and have been very good to me a number of years now-there service departmant is very good have been able to get to know a number of the guys-same with the parts departm More

by rogerleo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
5
February 25, 2010

We had visited several dealers in sorting through the vehicles we were interested in. A few aptly fit the low reputation most car dealers have. Not Irwin, however, they were very straight forward and buy More

by jrswartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
erik Faro
January 30, 2010

I have been a customer of Irwin's for many years actually I have been a customer of Irwin's for many years actually more then 45 years and have always been completely satisfied with their sales and service More

by wistie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Uhlenberg and Betty Balentyne
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