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Irwin Toyota
Laconia, NH
1,495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 20, 2011
Great dealership. Made the whole experience less stressful and more comfortable than other dealerships. Great communication. Great follow up after sale. Highly recommend to anyone buying new or u stressful and more comfortable than other dealerships. Great communication. Great follow up after sale. Highly recommend to anyone buying new or used. Delivery was well done too. Got the color and model I wanted. More
by Jolly
Employees Worked With
Geoff Cunningham
April 13, 2011
I was working with Rick John for many months before I was able to purchase my new 2011 Toyota Sienna, he was wonderful to work with throught the whole process I had lots of questions and wanted certain thing able to purchase my new 2011 Toyota Sienna, he was wonderful to work with throught the whole process I had lots of questions and wanted certain things and he was always there to help me get the answers. He always returned my phone calls and emails. I had asked him the best possible price for the vehicle and he was honest and beat all the other dealers. It was a pleasure to work with Rick when my vehicle came in it had everything I wanted. Very nice place to deal with. More
by mcirillo
Employees Worked With
Rick John
April 03, 2011
What a joke. First they send an email telling me all the things they don't do when quoting prices that "other" dealers do, like include rebates (in my case optional) in the price and add on paperwork fees a things they don't do when quoting prices that "other" dealers do, like include rebates (in my case optional) in the price and add on paperwork fees after. They say (about the other dealers) "Not only has the dealership presented an unrealistic price, but the dealership has wasted an individual's valuable time." Then they send me a price. When I respond they tell me they made a mistake and need to add $500 for the rebate (if I choose the lower interest rate option), and that the doc fee will be $299, so add $800 to the initial price. Then they send me a choice of three cars at the new price. I pick one and confirm the understanding. The next day they get back to me and tell me they messed up again, and need to add an additional nearly $1000 to the price. So the original quote went up by $1800 in about 24 hours. Never again. They deserve a bill for my time wasted as they jerked me around. More
by dan brook
Employees Worked With
Scott
March 31, 2011
My daughter and I bought a 2011 Rav4 from Irwin Toyota and we had the best buying experience I have ever had purchasing a car. Rick John was our sales associate and he went out of his way to ensure we whe and we had the best buying experience I have ever had purchasing a car. Rick John was our sales associate and he went out of his way to ensure we where satisfied. After we arrived home, I found we had paid a couple hundred more than we had talked about in our e-mails. Rick checked our previous e-mails and agreed. He quickly issued a refund for that amount. How many Dealerships do you know would do this after the sale was complete. I will be buying all my vehicles from Irwin and Rick in the future. More
by ncwright
Employees Worked With
Rick John
March 23, 2011
I highly recommend Irwin Zone. Their service department is excellent. When I call they can schedule an appointment immediately and give me an accurate cost estimate. They explain their work and the parts is excellent. When I call they can schedule an appointment immediately and give me an accurate cost estimate. They explain their work and the parts they need to use to maintain/repair my vehicle. They complete service issues in a timely manner and give you a print out of your vehicle's overall condition/performance at the end of the appointment. All charges are very reasonable for the quality of work and honesty I receive at Irwin. More
by Laun
Employees Worked With
Service department
March 13, 2011
Last week I purchased a 2011 RAV 4 with the assistance of Rick John. Previously, I had a 2007 RAV 4 also acquired with the help of Rick. I would like to tell you that in many, many years of dealing with car Rick John. Previously, I had a 2007 RAV 4 also acquired with the help of Rick. I would like to tell you that in many, many years of dealing with car sales people, I have never met someone as easy to work with and as willing to please as Rick. He did an extraordinary job of pursuing leads to find what I had requested and met the challenge. He is truly a professional in customer service and is a model for expressing honesty and sincerity not only in person but his voice mail message. Thoughtout my career, I have been a customer service representative in some capacity or another so it is easy to recognize someone a notch above the rest. More
by scarletrunner
Employees Worked With
Rick John
February 19, 2011
Geoff was nice, but overall this dealership was rude, pushy, and unwilling to accept the fact that there are better deals out there than theirs. They did not care that the Toyota I drove rattled and ins pushy, and unwilling to accept the fact that there are better deals out there than theirs. They did not care that the Toyota I drove rattled and instead just insulted other types of cars. DO NOT GO HERE! More
by wemonaco
Employees Worked With
Geoff, Steve
February 12, 2011
Always friendly and easy to talk to. Good service for all 5 of my Toyotas. We use the service because of the shuttle service that will take me to and retrieve me from the office on the other side of town. W 5 of my Toyotas. We use the service because of the shuttle service that will take me to and retrieve me from the office on the other side of town. We have bought 3 cars at Irwin and will buy my next one there, too. More
by ChrisS13
Employees Worked With
Ray, Bob an dother at the service desk
January 31, 2011
Very friendly and knowledgeable staff. I have purchased and maintained my vehicles with this dealership. I would recommend this dealer for both of these jobs. I would use them for all my service if I lived and maintained my vehicles with this dealership. I would recommend this dealer for both of these jobs. I would use them for all my service if I lived closer to them. I will probably purchase my next vehicle there. More
by buzznshare
Employees Worked With
Service Department not sure of names
November 09, 2010
I recently bought a 2010 Rav4. I was asked what my price range was, and what I was looking to get into. The dealers made it work so I could get into a new car, with the lowest payments possible, and meet my range was, and what I was looking to get into. The dealers made it work so I could get into a new car, with the lowest payments possible, and meet my budget. I am thrilled with the service and how beautiful the car is. I received much feedback on my sale and was never left with any questions. I highly recommend Irwin Motors to anyone looking for a new or used car! More
by abailey
Employees Worked With
Joseph
