Irwin Ford Lincoln Laconia

I brought my vehicle in for body work. It was done quickly and when they said it would be done. The service from the body shop and they were freindly and helpful. I have delt with Irwins for many yea quickly and when they said it would be done. The service from the body shop and they were freindly and helpful. I have delt with Irwins for many years and have never had a problem. Thank you. Thelma More

Paul has handled each of my service visits. He's been very thorough and patient, and has an excellent grasp of assessing the problem and deciding the action that should be taken. He's very professional, very thorough and patient, and has an excellent grasp of assessing the problem and deciding the action that should be taken. He's very professional, yet congenial. Jeff worked with me on a problem with Voice Sync in my 2008 Eddie Bauer Explorer and also demonstrated a lot of patience. Most recently, I had a problem with the dome light turning on by itself while driving. Paul and I worked on pinning down when it would happen, and then I worked with Brian to demonstrate how to duplicate the problem in the shop. The ignition lock cylinder had play in it causing it to short and turn on the dome light. Yesterday, the lock cylinder was replaced and the problem has been resolved. I believe Brian did the repair, but I'm not certain. Lastly, I should point out that when I purchased the vehicle, my wife and I dealt with Rick John in Sales. He, too, was very professional and really worked to balance his allegiance to the dealership, and his desire to address our needs. Unfortunately, he is no longer with the dealership, however, I have every reason to believe that the Sales department operates with the same ethics that Rick demonstrated during our purchase negotiations. My dealings with the parts department has been excellent, as well. I had numerous dealings with the parts department for my previous explorer (1996 XLT) which I finally parted with after nearly 224,000 miles. They're always willing to take the time to look up installation instructions and very knowledgable in suggesting alternatives, or additional "likely-needed" parts when I was taking care of my 1996. More

Although I am in Schenectady, NY, and Irwin Motors, Inc., is in Laconia, NH, it was worth the trip to purchase from them. The timing of me picking up the new car changed from day to day due to some personal is in Laconia, NH, it was worth the trip to purchase from them. The timing of me picking up the new car changed from day to day due to some personal busines, and Dave Frasca was more than accommodating in keeping up with the changes. Arriving there, I was greeted very warmly and again accommodated while paperwork was filled out and checked. It was an 'uneventful' event as far as the purchase went. Should I purchase another vehicle (Ford Product), I will certainly contact Irwin Motors, Inc. g.v.marmuscak schenectady, ny 12304 More

irwin's service dept kept me up to date with the status of my vehicle, when additional parts had to be ordered,manufacturers problem ,not Irwin, I was kept up to date as to when the parts might be in, and of my vehicle, when additional parts had to be ordered,manufacturers problem ,not Irwin, I was kept up to date as to when the parts might be in, and when my vehicle would be finished. great customer service More

Most professional and positive experience I have received in purchasing or leasing a vehicle. My sales representative(Linda Peary) explained every detail concerning finances and features of my vehicle and w in purchasing or leasing a vehicle. My sales representative(Linda Peary) explained every detail concerning finances and features of my vehicle and was most helpful in completing my purchase. The total experience including talking to Betty Ballantyne about my turn in vehicle and Laurie about my loan made my visit to The Irwin Zone most pleasant and professional. I look forward to being a part of The Irwin Zone family. This is truly a family business that cares for its customers. More

I have been a customer of Irwin Motors since 1996. They have always provided first class sales and service. The service department manager, Ron O'Conner, leads the best automotive service I have ever exper have always provided first class sales and service. The service department manager, Ron O'Conner, leads the best automotive service I have ever experienced. Honesty and dependability are the foundation of what always brings me back to Irwin Motors in Laconia. More

I would recommend this dealership to anyone who is looking to purchase a car, new or used, simply for the hassle-free environment. I never once felt hassled or pressure by eithr Dennis D. or Dennis M. looking to purchase a car, new or used, simply for the hassle-free environment. I never once felt hassled or pressure by eithr Dennis D. or Dennis M. to buy my 2008 Ford Focus. I absolutely love my car and I plan to keep it for a LONG time, however, when it comes time for a new or additional vehicle, I will certainly be going to Irwin! It's worth the drive to save thousands and buy a car, headache free!! More

I have purchased several vehicles from this dealer over the past 10 years and it couldn't be any easier. My most recent purchase was an '08 F-150 4X4. Timing was right as the incentives made the purchase p the past 10 years and it couldn't be any easier. My most recent purchase was an '08 F-150 4X4. Timing was right as the incentives made the purchase possible. The salesman had assured me that he had several trucks on the lot, but when I came down to look, each one was missing something that I wanted and I really didn't want to compromise, so he made an on-line search and found what I was looking for with the necessary options. They had to travel out of state to pick up the new truck a few days later. The new truck did not have the wheel to wheel running boards that were important to me,however, so they made arraingments to switch the ones from my truck to the new one. This ended up having to be done at the original installers facility in another town at no additional cost to me, which meant both trucks had to be delivered to the installer. They were accomodating in other areas as well, such as providing a rental vehicle and quickly correcting a problem with one of the doors on the new vehicle. The salesman was friendly (it helps that we both enjoy the outdoors and had lots to talk about) and the process moved along smoothly. I will check with Irwin's first for my next vehicle purchase. More

This Dealership is by far the most thorough and courtious when explaining features and benefits of the vehicles they sell. They are honest people to conduct business with and whenever there is the slightest when explaining features and benefits of the vehicles they sell. They are honest people to conduct business with and whenever there is the slightest of problems they stand behind their word. Additionally, the service relationship after the sale does not fall short of their reputation. They are as true to the servicing of the vehicle as they are to the purchase. Straight talk from the time you are introduced to them right through to the service follow-ups. More

I have dealt with this dealership for years, have bought many trucks for my business and cars for my family. I can confidently say that this dealership earns their money the old fashioned way - with good e many trucks for my business and cars for my family. I can confidently say that this dealership earns their money the old fashioned way - with good employees, hard work and dedication to customer satisfaction. As a customer, I am very fortunate to have a dealership that also does a great job servicing our vehicles - I admire their work ethic. The remodeling and addition at the dealership is an added bonus to customers and employees alike. More