Irwin Ford Lincoln Laconia

Easy & Fast Mark was very helpful & pleasant to work with. Did most of the pre qualifications etc online so time was minimal at dealership, which was greatly appr Mark was very helpful & pleasant to work with. Did most of the pre qualifications etc online so time was minimal at dealership, which was greatly appreciated More

Great experience purchasing our new Ford Edge. We purchased a new 2019 Ford Edge SEL after searching on line for what we wanted. The staff was very friendly and helpful. Our primary contact and sal We purchased a new 2019 Ford Edge SEL after searching on line for what we wanted. The staff was very friendly and helpful. Our primary contact and sales representative, Bob Travers, was very knowledgeable and professional. We have bought many cars from many dealers over the last 55 years. This was the first from Irwin and was very satisfactory. More

Helpful, friendly, accommodating, knowledgeable Everyone there was great! I worked with Jeremy Cates and he was very accommodating and knowledgeable. He answered all my questions leading up to our a Everyone there was great! I worked with Jeremy Cates and he was very accommodating and knowledgeable. He answered all my questions leading up to our appointment as well as at our appointment and I felt like I was working with someone who really cared, rather than a salesperson just trying to sell me a car. Dennis helped me with warranty information and he was very friendly and helpful in explaining exactly what he felt I would need based on past experiences. He was great about working with me to make sure it didn't break the bank as well. Thank you to Jeremy and Dennis who made the car buying process an awesome one and I will definitely buy another vehicle from you and tell others to do so as well! More

A perfect experience Rating my experience with getting a new Lincoln on several parameters: * Price - 5 stars: by far the best quote I got from close to a dozen of MA and Rating my experience with getting a new Lincoln on several parameters: * Price - 5 stars: by far the best quote I got from close to a dozen of MA and NH dealerships * Communications - 4 stars: deducting one star for minor delays in status updates that happened over the course of this transaction, factory order to delivery (which I think were caused by the factory) - but otherwise timely, proactive, and to the point * Responsiveness - 5 stars: there was a number of back-and-forths involved in the negotiations, and in every instance, the response was concise and instantaneous * Delivery - 5 starts: all in all, took me about half an hour from walking in to driving away in the new car, paperwork, vehicle transfer, and technology packages setup including All in all, my impression is that this a no-nonsense dealership which focuses on delivering actual value to its customers, and does it very well. Special kudos to Howard Cullen who babysat the deal end to end, and who had all the necessary actions completed before I even had a chance to ask. More

Lloyd always provides excellent servuce I've always had good service here. Lloyd Miles is top notch. Thank you for all that you do at Irwin Service. You're the best I've always had good service here. Lloyd Miles is top notch. Thank you for all that you do at Irwin Service. You're the best More

Great and smooth process! Hello all, This dealership was easy to work with and gave an unbeatable price for the 2019 Ford F-250 Sport Package I ordered with Steve Pouliot. Ste Hello all, This dealership was easy to work with and gave an unbeatable price for the 2019 Ford F-250 Sport Package I ordered with Steve Pouliot. Steve made things simple and easy to understand. I would recommend this dealership to anyone in the market for a new or used vehicle. More

Rapid unscheduled fix to a surprise problem My 2017 F150 unexpectedly displayed a "check engine" indication only 2 days before a planned road trip from NH to pick up a new boat in FL. The probl My 2017 F150 unexpectedly displayed a "check engine" indication only 2 days before a planned road trip from NH to pick up a new boat in FL. The problem would have scuttled the trip and put at risk an important planned purchase. Ed & team quickly diagnosed the problem, expedited the needed part and squeezed me into their busy schedule to get the repair done so we could leave on time. I'm writing this from Virginia half way to my destination and the truck is running sweet! Thank you Ed & Irwin's. More

Satisfied Customer Overall, we are satisfied with our buying experience at Irwin Automotive Group. Our salesperson, Scott Hayward, was knowledgeable, patient and had a n Overall, we are satisfied with our buying experience at Irwin Automotive Group. Our salesperson, Scott Hayward, was knowledgeable, patient and had a no-pressure style which we appreciated. We test drove and bought our certified F150 the same day, keeping within our price range and mileage requirement. We'll definitely use Scott again! We are giving a four-star rating vs. five because of the three-hour waiting time it took to get into financing. If we could do it over again—besides bringing something to eat and drink!—we would have scheduled a firm/separate appointment with financing to finalize the paperwork. It was too long of a day and that new truck excitement definitely wore off. More

Painless!!! Having bought a car at the dealer and also having a company issued truck, I have all my service work done at Irwins! My service advisor Ed Withrow is Having bought a car at the dealer and also having a company issued truck, I have all my service work done at Irwins! My service advisor Ed Withrow is top notch! Ed knows his cars and trucks. He keeps me updated on issues or progress, down to earth and honest! More

Top Notch Service Dept. - Honest & Efficient! Bob Abbott was an amazing service adviser who kept me up to date throughout the whole process. Greg Joubert was the mechanic who took the time to tr Bob Abbott was an amazing service adviser who kept me up to date throughout the whole process. Greg Joubert was the mechanic who took the time to truly diagnosis my vehicle and listen to my concerns. I was impressed with his problem solving while keeping my budget in mind. The amount of care and team work was very impressive. I highly recommend the service department at Irwins! More